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Salesforce Administrator


About ESO

ESO is a rapidly growing technology company passionate about improving community health and safety through the power of data. We provide software applications, interoperability and data management solutions to emergency medical services, fire departments and hospitals.
We’re small enough to be nimble and fun, but big enough to be a great, stable place to work. We serve more than 10,000 customers out of our US offices (Austin, Dallas, and Des Moines) and our Belfast, Northern Ireland office.

About the role

The Salesforce Administrator is a multi-tasker whose Salesforce expertise rivals that of employees at Salesforce. Not only do you know Salesforce, you live Salesforce.

More about you

You can expect to:

  • Support the Salesforce ecosystem from Quote-to-Cash, including administration and internal ownership of TaskRay, Service Cloud and CPQ
  • Assist, guide, and train Salesforce users across different teams on how to operate basic functions in Salesforce and help find solutions for complex challenges
  • Add new users to Salesforce organization, checking system permissions and data access for users and modifying permissions if the case may be
  • Assist with maintaining clean data in the Salesforce org, deduplicating or merging accounts, contacts, etc., – either on a bulk scale or individually
  • Creating ad hoc or scheduled reports based on requests from Salesforce users across the organization
  • Assist with importing data sets of leads, contacts, and accounts gathered from marketing and company events
  • Assist with the deal closing process, including reviewing signed contracts, comparing to Salesforce opportunities and executing the closed deal in Salesforce
  • Assist with systems integration between Salesforce and associated outside applications for billing and support

Your Qualifications

Some of the things required to be successful in the role (besides Salesforce expertise):

  • The ability to teach basic Salesforce functions to others
  • Team player, enjoys helping others
  • Analytical and problem-solving skills
  • Strategic thinker
  • Good communication skills
  • Fast learner

It’s a plus if you have:

  • SF Admin 201 Certification
  • Experience with administrating a SAAS B2B Salesforce org
  • Experience with SF Lightning transition
  • Experience with CPQ+SF Billing, Service Cloud, and TaskRay
  • Experience with SF systems integration/implementation
  • Experience with DemandTools