Implementation and Training Specialist, Hospital

at ESO (View all jobs)
Austin, TX, , Belcamp, Maryland, United States

How You’ll Support Our Mission 

ESO is seeking a dynamic individual with Trauma Registry and training experience to join our growing Training and Implementation Team.  As an integral part of this team, you are responsible for ensuring our customers are provided with the best opportunities for receiving appropriate training in a timely manner to position them for success in using our patient-related registries. 

Reporting to the Manager of Training you will be part of our Training team based in our Austin or Belcamp office. 

 

What You’ll Be Doing - the day to day 

  • You will be the Subject Matter Expert for information relative to all of our trauma registry software, operations, concepts, best practices, and analysis 
  • You will assess the training needs of registry customers based on requests, purchases, group discussions, one-to-one communications, evaluations, support feedback, and product development input 
  • Conduct instructional needs assessments of new products and learning events. 
  • You will design, develop, and deliver an appropriate curriculum for the distribution of information using a variety of tools and mediums to a diverse audience of healthcare staff  
  • Evaluate the effectiveness of instructional content. 

Who You Are - the essentials  

  • At least 5 years of Trauma Registry experience. 
  • Preferred CSTR and/or CAISS certified. 
  • Ability to design, create, and deliver relevant training using a variety of tools and mediums for diverse audiences. 
  • Clear verbal and written communication skills 
  • Experience with tracking, monitoring, and analyzing, KPIs and other metrics related to training, including budgets, content, attendees, and trainers 
  • Ability to communicate well 
  • Strong people skills 
  • Organizational skills 

Who You Are - the desirables  

  • Bachelors in applicable studies 
  • Fire/EMS/Hospital Education  
 
Benefits & Perks
 
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families.  For full-time employment you this includes:
  • Competitive health plans (medical, dental, & vision insurance)
  • PTO (starting at 20 days) & 12 company holidays
  • 401(k) with company match
  • Telemedicine service provided by ESO
  • Savings accounts (FSA, HSA, DCA)
  • Employee Assistance Program (EAP)
  • Annual health and wellness reimbursement
  • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
  • Paid parental leave, new child program, & flexible parental return-to-work options
  • Casual office environments and unlimited office snacks and drinks
 
About ESO
 
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
 
 
All offers are contingent upon a successful background check.
 
 
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.  
 

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