Technical Support Analyst I

at ESO (View all jobs)
Toronto, Ontario,

We are seeking a Technical Support Analyst I for InterDev to join our growing team.  As part of our Customer Happiness Assurance department you are responsible for making sure our customers are happy and successful. This department doesn’t sit around waiting for customers to call with their problems; they constantly look for potential problems and reach out to our customers before they know there is one. Reporting to the Manager of Support you will be part of our Client Services team based in our Toronto, Ontario office.

 
What You’ll Be Doing - the day to day
 
The Technical Support Analyst I role is critical to customer success. The right person for this position has a deep level of technical knowledge and is great at providing solutions in easy-to-understand terms. You may also end up streamlining or performance tuning processes to ensure customers are getting the most out of the product. In this position, it is important to be able to communicate customer needs to the Product and Development teams. It isn’t possible to have the best software in the market without your feedback.
 
Who You Are - the essentials 
  • Phenomenal customer support skills. 
  • 2+ years’ experience with Windows Operating systems as well as all common web browsers. 
  • Ability to work in a fast-paced environment 
  • Experience using customer support tracking tools. 

 

Benefits & Perks
 
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment this includes:
 
- Competitive health plan (medical, dental, & vision insurance)
- Front-loaded vacation and sick time
- Employee Assistance Program (EAP)
- Peace of mind benefits such as life insurance and disability insurance
- Casual office environments and unlimited office snacks and drinks
 
About ESO
 
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
 
 
All offers are contingent upon a successful background check.
 
 
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.  

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