ESO is seeking a Systems Engineer with acumen in Network and infrastructure operations in both Datacenter and Cloud environments to join our team. As part of operating, maintaining, and defining the future of ESO’s operations you will be tasked with areas such as Automation & Performance Efficiency, Operational Excellence, Emergency Response, Security, Scalability & Reliability.
This role will require you to:
- Act as a technical lead, and problem solver and seek out ways to improve what we do.
- Adapt to change, and embrace new technologies and ways of working.
- Be able to effectively and fluidly collaborate, negotiate and work harmoniously with others of both technical and non-technical backgrounds.
- Be thoughtful and deliberate, with a bias for action and a strong inclination for finishing tasks and projects.
More about what you’ll be doing
ESO operates its flagship product – ESO Suite by leveraging public cloud services. You will be responsible for effective provisioning, installation, configuration, operation, and maintenance of the operating network. Additionally, this role drives automation, infrastructure & network as code, participates in technical research, enables continuing innovation, and ensures our network operations adhere to and support defined policy.
You can expect to:
- Develop and implement solutions across a global, multi-tenant cloud environment.
- Work in collaboration with your colleagues to define and drive towards the future state of modern, cloud-based, services (technologies, topology, configuration, automation, standards, etc.).
- Evaluate technologies, software, systems, and services to architect solutions.
- Be responsible to ensure that all security, availability, confidentiality, privacy policies and applicable controls are adhered to.
- Monitor services through alerting systems and troubleshoot connectivity & performance issues, analyze, debug, and diagnose.
- Resolve and restore services and conduct root cause analysis of SEV-1 incidents.
- Maintain and create documentation about our environment including diagrams, troubleshooting guides, and standard operating procedures.
- Deliver on our Infrastructure as Code (IaC) mandate, drive best practices for IaC and automation.
- Support innovation by maintaining a broad understanding of new and emerging technologies, develop ideas, and evangelize new ways to solve business challenges.
- Actively collaborate with your team members and colleagues across ESO.
- Participate in a team-based on-call rotation schedule.
Requirements:
- 4+ years of systems/network engineering experience in enterprise or service provider/cloud environments (Azure/AWS/GCP).
- 2+ years with Windows 2016+ or modern Linux administration.
- Experience with system security and countermeasures.
- Demonstrated capability to architect, design, research, develop, and implement technology solutions.
- Scripting experience with a focus on automation (Python, Go, YAML, REST, PowerShell) with exposure to automation tooling such as Terraform, Azure DevOps, and Jenkins.
The things that are nice to have for this role:
- Microsoft Azure experience.
- Experience working Agile development environment.
- Experience with Docker or Kubernetes and related protocols, configurations, and syntax.
- Experience with creating and maintaining documentation in support of business continuity.
Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;
- Life insurance
- Income protection insurance
- A generous pension contribution
- Private medical insurance including optical and dental
- A health cash plan
- Annual health and wellness allowance + cycle-to-work scheme
- Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
- Enhanced short and long-term sick pay
- Hybrid working
- Great holiday entitlement
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Data Privacy
We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.