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Harrisburg, PA

Event Date: 10.3.19 - 10.3.19

ESO Regional User Groups offer the best experience to all customers in the healthcare and fire spaces with sessions including: ESO company roadmap, product updates and hands-on training, state reporting updates, and insights into the latest industry trends.

ESO regional user groups are free to attend and a great way for you to connect with staff and colleagues from your area to gain valuable industry insights, best practices, and hear the latest ESO company and product updates. We hope to see you there.

Be sure to check back in the coming weeks for more information on speakers, presentations, and of course, happy hour.


Harrisburg Regional User Group Meeting
October 3, 2019
8 a.m. – 5 p.m.



Harrisburg Hilton Garden Inn
3943 TecPort Dr.
Harrisburg, PA



General Session: 8 a.m. – 11:45 p.m.

8 – 8:30 a.m. Registration & Check In

8:30 – 8:40 a.m. Introduction

Jeff Jacobson, Regional Account Manager at ESO

8:40 – 9:50 a.m. ESO Roadmap: Where We’re Going

Shelley Koegler, Vice President of Fire, ESO | Allen Johnson, Chief Strategy Officer, ESO

9:50 – 10:15 a.m. Q&A Session

Shelley Koegler, Vice President of Fire, ESO | Allen Johnson, Chief Strategy Officer, ESO

10:15 – 10:30 a.m. Networking Break

10:30 – 11 a.m. Personnel Management: What’s Headed Your Way

Shelley Koegler, Vice President of Fire, ESO

11 – 11:30 a.m. EMS Data and the Opioid Crisis

Travis Byerly, System Specialist, Emergency Health Services Federation

11:30 – 1 p.m. Lunch (on your own)

1 – 1:45 p.m. Awesome Resources for Administrators

Al Davey., B.S., NRP, Executive Director, Narbeth Ambulance

1:45 – 2 p.m. ESO EHR Tips & Tricks

Jeff Jacobson Regional Account Manager at ESO 

2 – 2:45 p.m. TrackEMS: Receive. Communicate. Mobilize.

Steven Lyle, Executive Director, Emergency Health Services Federation |Joshua Ishmael, Regional Account Manager, Interoperability, ESO

2:45 – 3 p.m. Networking Break

3 – 4 p.m. ESO Research Update

Allen Johnson, Chief Strategy Officer, ESO

4 – 4:30 p.m. ESO Product Update

Andrew Hawthorn, Director, Product Management, EMS Applications

4:30 – 5 p.m. Closing Statements and Q&A

Allen Johnson, Chief Strategy Officer, ESO

5 – 7 p.m. Happy Hour


Fire Breakout 1 – 5 p.m.

A special fire breakout session for fire focused applications will occur from 1:00-2:30pm with

Shelley Koegler, Vice President of Fire Products.