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2024 ESO Fire Service Index

Insights and Best Practices for Fire Departments

Big changes are happening in the fire service industry and data is at the forefront. On the industry level, the National Emergency Response Information System (NERIS) is set to replace NFIRS within the next year to modernize the emergency reporting standard. And on the organizational level, we’re seeing departments use data to do everything from improving day-to-day processes to increasing budgets.

Now in its fifth year, the 2024 ESO Fire Service Index continues to examine aggregated industry data to promote strategic growth, looking at insights from over 6.5 million incidents nationwide from January 1-December 31, 2023. With the insights gleaned from the latest Index, the ESO research team hopes to give departments benchmarks for refining their strategies towards improving outcomes within their communities. The ESO 2024 Fire Service Index helps answer questions such as:

    • What are our most common response types among fire calls?
    • How many of our responses are EMS compared to fire?
    • What are the most common property types for fire calls?
    • What are the most prevalent types of outdoor fires?
    • How quickly do we respond to a call on average?
    • How frequently are firefighters documenting decontamination procedures?

Interested in seeing how your department compares? Access the 2024 ESO Fire Service Index here or have it delivered to your inbox by completing the form.

Modernize your department’s approach with ESO Fire RMS

Curious about how the insights featured in the 2024 Fire Service Index translate to practical solutions for your department? Discover how ESO’s suite of Fire applications can empower your team to meet the evolving demands of the industry from 2024 and beyond. Visit eso.com/fire/ to learn more or schedule a demo of our Records Management System today!