KPIs for EMS Agencies & Ambulance Billing Services
KPI #1: Achieving 100% Billable Incident Accountability
Introduction
From fire departments and public EMS agencies to private ambulance services, hospital-based systems, and ambulance billing services, every billable incident represents a potential payment to your operation. Measuring billable incident accountability consistently, as a key performance indicator (KPI), reflects an organization commitment to its own financial health.
KPI 1: achieving 100% billable incident accountability
For both provider agencies and billing services, implementing a KPI to monitor billable incident accountability comes down to three basic metrics.
If you use separate ePCR or EHR and dispatch software, you may need to run a report from each system to check every billable incident. A combined EHR and dispatch system may offer a single report matching computer-aided dispatch data to EHRs.
Where incidents have no EHR, ask why. Is it training, compliance, a system shortcoming, or something else? Leading organizations tend to resist the urge to blame people first, and treat sub-optimal performance as a process issue.
Frame the result as a process question again. If the answer is not yes 100% of the time, what steps or tools would improve performance? Delays in billing lengthen the time before your organization receives payment, so consider what would shorten the time it takes to complete EHRs and move them to ready-to-bill status.
For some agencies this is the critical breakdown point, with billable EHRs going missing or limited accountability once they reach billing software. Monitoring regularly whether all billable EHRs are imported and accounted for helps prevent costly delays and lost billing opportunities.
Conclusion
Everyone with a part in the billing cycle, from dispatchers to field responders to billing staff, should understand why accurate documentation and billing matter. Monitoring billable incident accountability alongside your other KPIs helps protect your organization financial health for years to come.
We are here to help. If you have questions about getting more from your billing operation, or want to learn how our software helps organizations improve clinical care, operational performance, and reimbursement, get in touch.
