WHEN DO MINUTES MATTER?

Prioritizing 911 calls when demand exceeds availability

As EMS agencies across the U.S. experience a surge in call volume and fewer available resources, the challenge of deciding which 911 calls receive immediate response is more pressing than ever. Recent research from ESO and Johns Hopkins, which reviewed over 1.7 million EMS incidents, found that 6% of all responses involved time-critical interventions. By identifying gaps in current dispatch practices, this study offers actionable insights on how agencies can better allocate resources and ensure urgent cases get the attention they need.

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Improve Your Call Prioritization

Is your agency struggling to keep up with the demand for EMS services? The report, When Do Minutes Matter, explores how dispatch systems align with time-sensitive emergencies and offers practical strategies you can apply to improve response times. Take a look to identify gaps in your current system and learn how to better serve your community.

So, what steps can you take?

Update dispatch protocols to ensure serious conditions are quickly recognized and prioritized no matter the code.

Use basic life support more effectively to better manage resources without compromising response quality.

Avoid using the dispatch priority in isolation to determine if a call is safe to hold

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Improve patient outcomes with ESO Insights

Simplify your reporting with a platform you can trust for all your data needs, from collection to analysis.

Create custom dashboards, track call prioritization, and identify areas of improvement, so you can ensure the best possible outcome every time when serving your community.

See how ESO Insights can help improve your patient care.

Learn More

WEBINAR ON DEMAND:

The Future of EMS: Insights and Next Steps from ESO research.

Did you miss the live session? You can now watch the recording of the EMS1 webinar, The Future of EMS: Insights and Next Steps from ESO research.

Sponsored by ESO and led by Brent Myers, Chief Medical Officer at ESO, and Pat Thompson, Senior Director of EMS at ESO. In this webinar, they explore the future of EMS, covering how 911 response is changing, the role of AI in patient care, and strategies for better resource management.

Watch the recording to gain valuable insights and practical information for professionals looking to advance in the field.

Watch Now