Logis Billing Extension
Pre-Bill Assist
Automated eligibility verification for EMS billing.
Pre-Bill Assist extends ESO Logis Billing with an AI agent that verifies patient eligibility across payor portals on its own – including portals with no electronic data interchange (EDI) or clearinghouse connection – so your team spends less time on manual data entry and more time moving claims forward.
More payors covered, less time spent – without leaving the workflow your team already knows.
The challenge
Manual verification doesn’t scale
Pre-bill eligibility verification at high-volume EMS operations requires staff to manually navigate as many as 20 payor portals per day, one patient at a time, at up to five minutes per lookup. The pace of that work is fixed, with no faster path during high-call-volume periods. Manual entry errors – from mistyped member numbers to misread payor responses – can produce inaccurate eligibility results and unclean claims that require rework before they can move forward.
Pre-Bill Assist
Features and Benefits
Hours reclaimed, every day
Manual eligibility verification can take up to five minutes per patient verification, across dozens of portals, every shift. Pre-Bill Assist runs in the background throughout the day, so high-volume periods no longer mean a team buried in manual work.
Reach payors your clearinghouse can’t
Other verification solutions depend on clearinghouse and direct-EDI connections, which leads to a gap when payor portals are the only option for verification. Pre-Bill Assist adds AI agent-based portal verification, so it covers what others can’t.
Catch discrepancies before a claim is created
Pre-Bill Assist verifies eligibility and flags discrepancies before a claim is created, not after it’s rejected. Uncertain matches are escalated for review, keeping accuracy and human judgment at the center of the workflow.
Minimize human error
Automated entry and cross-checking reduce the manual errors – like mistyped member numbers and misread payor responses – that produce inactive or ineligible results. Less rework means cleaner claims and a shorter path to reimbursement.
Control stays with your team
Administrators configure their own portals, map them to their payors, and manage credentials securely. Every agency’s configuration is isolated – no shared access or cross-customer visibility.
How it works
Less portal work. Your team’s judgment where it counts
Verifies through the portals themselves
Most eligibility verification tools rely on clearinghouse and direct-EDI connections. That infrastructure does not reach every payor portal. Pre-Bill Assist verifies eligibility through the portals themselves, so billing teams can verify the full payor mix their patients carry before a claim is built.
Escalates exceptions to your team
When Pre-Bill Assist identifies a discrepancy or an uncertain match, it escalates the case to a staff member for review. Human judgment stays in the workflow, applied to the exceptions that require it.
Request a Demo
See Pre-Bill Assist in action.
Learn more about Logis Billing or call us today at 866-766-9471.
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