ESO is dedicated to improving community health and safety through the power of data. ESO provides industry-leading software solutions (the “Services”) to fire departments, hospitals, and local and state Emergency Medical Services organizations. ESO’s Site provides marketing and sales information on our Services, support for our customers, and a broad range of training and information resources for our customers and the general public.
Table of Contents
Disclosure of Your Personal information 4
Types of Data We Collect
Information Users Provide to Us
We collect personal information that Users provide who visit the Site, such as:
- your first and last name, e-mail, company, physical address, or phone number.
- If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, to send you a reply.
- when you participate in one of our surveys, we may collect additional profile information; or,
- we may also collect personal information at other points in our Site that state that personal information is being collected (for example for event registrations, trainings, or product/service information requests).
Information Collected via Technology
Usage Data. As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends and User movement around the Site, administer the Site, gather demographic information about our User base, and better tailor our Services to our Users’ needs. As you navigate through this site, Usage Data may be passively collected (that is, gathered without you actively providing the information) using various analytics and reporting technologies, such as cookies and web beacons.
Information Collected from Third Parties
We may collect information about Users from the following third-party sources: (i) third parties who license, sell or otherwise provide data they have collected; or (ii) information from publicly available sources, such as via the Internet and social networks.
USES of Personal Data
Processing of Users’ Information
We may process personal information from Users who visit our Site to:
- identify you as a user in our system;
- provide improved administration of the Site, improve quality, and correct or update information;
- provide customer support and to respond to inquiries or requests;
- send you administrative e-mail notifications, such as security or support and maintenance advisories;
- send emails, text messages, newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of ESO;
- register and accept any payments for events or trainings; or,
- for any other disclosed purpose when you provide the information.
Disclosure of Your Personal information
Affiliated Entities. We reserve the right to provide your Personal Information and Usage Data to any affiliated entities we may have, including our subsidiaries. Affiliated entities are entities that we legally control (by voting rights) or that control us.
User Feedback. We often receive comments from Users. We may post User feedback on the Site from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback.
Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content or improve the navigation of our Site. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
Mobile Phone/Text Messages
If you give us prior consent for a designated phone number, you may receive periodic pre-recorded phone messages and/or text messages from us with information specific to the site and required for the normal functioning of the site as well as for new products or services or upcoming events or offers from us. If you prefer not to receive these messages, you may opt-out by following the instructions in the message.
Changing or Deleting Your Personal Information
You may change any of your personal information by sending an email to us at [email protected]. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that legal requirements may dictate that information be retained for specified periods of time and we may not be able to honor your request until the expiration of that time period. When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes. In addition, your state of residency may provide you with additional rights regarding your personal information. Please email us at [email protected] if you have any questions or requests.
Security of Your Personal information
ESO is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while ESO uses reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
Children – Site User Age Requirement
ESO does not target its offerings toward and does not knowingly collect any personal information from Users under 13 years of age. If ESO learns that the User is a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any User personal information from a child under 13, please contact us at [email protected].
Do Not Track Signals
Some web browsers may transmit “do not track” signals to the websites and other online services with which your web browser communicates. There is no standard that governs what, if anything, websites should do when they receive these signals. We currently do not take action in response to these signals. When a standard is established, we may revise our policy on responding to these signals.
Links to Other Sites
Questions or inquiries
ESO SOLUTIONS, Inc.
11500 Alterra Parkway, Suite 100
Austin, TX 78758
Updated on October 17, 2022.