Building the world’s most trusted emergency response ecosystem.

Through our thoughtfully created comprehensive Emergency Response Ecosystem, your team can seamlessly share real-time data and collaborate across industries, in turn working even closer with partners to make informed decisions, improve response times, and ultimately save lives.

At the center of that ecosystem is a data asset so powerful, it not only gives your team unprecedented insights – it fuels groundbreaking research that shapes cross-industry clinical protocols, public policy, and the future of emergency performance across the globe.

Our technology

We work hand-in-hand with organizations across the entire emergency response system to build the reliable data-driven software solutions you need to improve clinical, operational, and financial outcomes – all through increased efficiency, enhanced safety, and keep up with an evolving industry. Our product suite includes:
ESO Dispatch (Formerly Logis IDS) Maximized UHU, Predictive call management, comprehensive performance analytics
ESO Logistics Management Streamlined asset management, inventory and checklists
Insights Next-generation reporting tool designed to help you track key performance indicators, identify trends, and optimize resources
Electronic Health Record (EHR) The ePCR with thoughtful automation and AI-powered features, enhanced functionality to support Mobile Integrated Health (MIH) and Critical Care, modern mobile iOS capabilities, and more
Fire Record Management System (RMS) Includes NERIS-compliant Fire Incidents, Personnel Management, Scheduling, Properties and Inspections, Activities, Permits, Asset Management, Checklists, and Hydrants
Scheduling An all-in-one workforce management tool
Personnel Management An all-in-one workforce management tool
Health Data Exchange (HDE) Fast, accurate bi-directional data sharing for improved cross-industry collaboration
ESO Billing (powered by Logis) The intelligent automation of workflows and payment tracking.
Patient Registry Capture and analyze trauma outcomes to improve quality and performance.

    Executive Leadership Team

    Before we were ESO, we were (and many of us still are) emergency responders and medical professionals too. Our mission-driven mindset informs every decision we make – from how we build software to how we apply emerging technologies to inspire and evolve the industry.

    • Headshot of Brandon Martinez, Chief Technology Officer of ESO. Brandon Martinez

      Chief Innovation Officer

    • Headshot of Dr. Brent Meyers, Chief Medical Officer of ESO. Brent Myers

      Chief Medical Officer

    • Eric Beck Eric Beck

      CEO and President 

    • John Basmadjian John Basmadjian

      Chief Product and Technology Officer

    • Headshot of Lorraine Vargas Townsend, Chief People Officer of ESO. Lorraine Vargas Townsend

      Chief People Officer

    • Headshot of Robert Munden, Chief Legal & Compliance Officer of ESO. Robert Munden

      Chief Legal & Compliance Officer

    • Sam Brown Sam Brown

      Chief Operating Officer

    • Susan Young Susan Young

      Chief Financial Officer

    • Thomas Madigan Thomas Madigan

      Chief of Staff DSP

By the Numbers

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Records Managed
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Daily Active Users 
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Published Research Papers Feature ESO Data

Our approach to AI

ESO is pushing the boundaries of what emergency services can accomplish with AI, while taking a responsible and thoughtful approach.

Read our AI commitment

Empowering first responders since 2004.

Created for first responders by first responders, ESO has evolved over the years into a team of data, design, logistics, and engineering specialists, but our dedication to empowering emergency response has remained the same.

  • 2004 – ESO Solutions founded in Austin, Texas
  • 2010–2015 – Expanded product portfolio to serve both EMS and fire agencies
  • 2018 – Introduced advanced analytics platform for healthcare data
  • 2020–2025 – Recognized as a leading provider of EMS and fire software, supporting agencies nationwide