<  ALL Resources

2020 ESO EMS Index

Insights and Best Practices for EMS Agencies

Understand the big-picture performance of EMS agencies across the United States as outlined in the 2020 ESO EMS Index. The index uses ESO data from more than 1,360 agencies and departments across the country and represents 6.85 million 9-1-1 calls (out of 8.46 million total calls) between January 1, 2019 – December 31, 2019. The Index helps EMS leaders answer questions such as: 

  • Nationally, what performance metrics are improving, declining, and remaining stable? 
  • Is my organization’s performance in line with other organizations around the country? 
  • Are we above or below the national average when it comes to responding to overdose events? 
  • How can we improve performance around any individual metric included in this Index? 

Now in its third year, this Index not only examines the performance but makes comparisons to the previous year’s data. Therefore the best practices are informed by not one, not two, but three years of data, as well as the practical, firsthand experience of seasoned medical professionals. 

Read the Index for analysis of stroke assessment performance, aspirin administration, influenza-like illness, overdose encounter trends, and more. Access the Index here or, to have it delivered to your inbox, complete the form. 


Get it in your inbox!