Understanding the Role of the 911 Dispatcher

posted on Jan 21, 2019 in EMS

In more than 6,000 public safety answering points (PSAPs) around the nation, an unsung hero plays a key role. They help save lives and property, are masters of multitasking, and…

Dear Boss, Here’s Why I Should Attend Wave and FHETS

posted on Jan 16, 2019 in Billing

You already know that Wave is the leading EMS, fire, and hospital industry conference for leveraging data. And you know you’ll have invaluable networking opportunities (RSVP on Facebook to start…

What Does 2019 Have in Store for Fire Departments?

posted on Jan 03, 2019 in Fire

If we peer into the crystal ball, what will we see in 2019? For fire departments, we see awareness of mental health and overall wellness as a big topic. We…

Fire Department Predictions

posted on Jan 01, 2019 in Fire

Download Fire Department Predictions for 2019 to learn how accreditation can impact your funding streams for your fire department, the role of data in effective budgeting, and more.

Improving Fire Radio Standards

posted on Dec 19, 2018 in Fire

In such a potentially life-threatening line of work like firefighting, reliable communication is one of the top concerns in keeping all team members safe, in addition to preserving property and lives…

ESO FIREHOUSE Software Townhall Webinar

posted on Dec 17, 2018 in Fire

Date: Thursday, January 24 Time: 1 p.m. CT Join Shelley Koegler, VP of Fire Products, for this 45-minute webinar as she discusses the latest updates and future of ESO products…

Fire Safety Project Empowers Students to Educate Community

posted on Dec 14, 2018 in Fire

A new approach to fire safety is not only teaching high school students the key concepts of fire prevention, but empowering them to help their fellow community members in a practical and…

Ensuring Your Smart Response Vehicles Stay Connected

posted on Dec 10, 2018 in EMS

First responders today are driving and operating increasingly “smart” vehicles, sending and receiving data on an almost constant basis. From automatic vehicle location (AVL) and computer aided dispatch (CAD), to…

5 Reasons to Attend FHETS & Wave

posted on Nov 28, 2018 in EMS

If you’re looking for a conference full of thought leadership, data analysis, and training sessions tailored to meet the needs of administrators and field providers alike, then we have the…

Virtual Reality as an Effective Fire Training Tool

posted on Nov 26, 2018 in Fire

The reach of Smart Firefighting is now quickly spreading into a new sphere for firefighters around the globe: training and education. While smart technologies have become somewhat common in numerous areas of…

Limited-Time Early Bird Discounts Available for Wave 2019

posted on Nov 20, 2018 in Billing

 One of the industry’s top training and networking events for EMS, fire, and hospital professionals is now open for registration, with a special Early Bird discount available until Dec. 1, 2018. Wave 2019 is…

Closing the Feedback Loop from Hospital to EMS

posted on Nov 13, 2018 in EMS

In emergency response, EMTs have traditionally focused on the immediate impression and care of a patient, rapid transport to the appropriate facility, and, finally, a successful hand off to an…

Thermal Imaging Cameras for More Effective Firefighting

posted on Nov 01, 2018 in Fire

Today’s firefighting agency has an invaluable tool in its mission to protect lives and properties: the thermal imaging camera (TIC). A TIC is a device, typically handheld, that can be…

ESO at EMS World Expo 2018

posted on Oct 30, 2018 in EMS

ESO is excited to be participating in EMS World Expo again this year. EMS World Expo, hosted in partnership with the National Association of Emergency Medical Technicians (NAEMT), takes place…

Spooky Stats: Top Calls for First Responders on Halloween

posted on Oct 29, 2018 in EMS

Mischief in the streets. Sugar-crazed children running wild. More people out later than usual, partaking in Halloween shenanigans. Sounds like a recipe for disaster. Fire responders undoubtedly have a mixture…

Sharing Patient Records During Natural Disasters

posted on Oct 26, 2018 in Fire

The patient sitting before you has been evacuated from a devastating hurricane. His is 75 years old and has no access to his medication, and you are scrambling to locate…

Using Pre & Post-Event Data for Prepared Fire Response

posted on Oct 20, 2018 in Fire

If you’ve ever heard the saying, “too much of a good thing,” you can probably understand the state of data in the world of firefighting. In fact, there is so much…

Announcing: 2018 ESO Fire Trends Report Now Available

posted on Oct 18, 2018 in Fire

Earlier this year, we explored four predictions we believed would have the biggest impact on fire departments in 2018. Among those predictions, visibility and accessibility to data was highlighted as…

2018 ESO Fire Trends Report

posted on Oct 17, 2018 in Fire

In the fire service, data and effective analysis have the potential to reduce community risk, improve responder safety and ultimately, transform fire departments. That’s why we want to do our…

Introduction to ESO Properties and Inspections

posted on Oct 12, 2018 in Fire

Create pre-plans and document inspections with ease using ESO Properties and Inspections. Quickly reference CAMEO information, incident history and occupant hierarchies. Add photos to your records and schedule the next…

How a Fire District Cut Paperwork for Better Reporting

posted on Oct 12, 2018 in EMS

It’s safe to say that no one becomes a firefighter so that they can do paperwork. More likely, you joined to help save lives and property, improve your community, and…

See ESO Fire Incidents in Action

posted on Oct 11, 2018 in Fire

Save your crews time with ESO Fire Incidents’ intuitive interface, integration with ESO Electronic Health Record, and automated NFIRS submissions. Then understand your data like never before with Analytics and…

4 Easy Ways to Make Your Fire Agency Safer During NFPW 2018

posted on Oct 10, 2018 in EMS

Every year for almost 90 years, the beginning of October – specifically the week surrounding October 8 – has been set aside to commemorate the Great Chicago Fire of 1871,…

National Fire Prevention Week: Educating Your Community

posted on Oct 09, 2018 in EMS

While firefighting technologies continue to advance at lightening speed, it’s perhaps surprising that members are the community are actually more likely to die in a home fire today than they…

Big Data for Firefighting: 4 Real-World Benefits

posted on Oct 07, 2018 in Fire

You may hear the term “Big Data” thrown around quite a bit these days, in a wide range of applications, from high-tech industries to consumer applications like smart phones, fitness…

Improving Safety with Fire Data

posted on Oct 04, 2018 in Fire

>Leander Fire Chief Bill Gardener and Director at ESO Cheryl Black tackle community risk reduction, and cancer reduction and proof in their on-demand webinar “Improving Safety with Fire Data”. In…

Improving Safety with Fire Data | On-Demand Webinar

posted on Oct 02, 2018 in Fire

Community risk reduction and firefighter cancer prevention and treatment are two of the most critical conversations in the fire service. In both cases, more data is available to guide decisions…

October is Cybersecurity Month: 5 Tips to Beef Up Security

posted on Oct 01, 2018 in Billing

October is National Cyber Security Awareness Month (NCSAM). This is the 15th year of the National effort spearheaded by the U.S. Department of Homeland Security and the National Cyber Security Alliance…

Why People Love Regional User Groups

posted on Sep 28, 2018 in EMS

Recently we asked our Facebook followers why they attend Regional User Groups. The results are in and over half of the responders said they came for networking and meeting ESO…

Announcing: Wave Registration is Open

posted on Sep 20, 2018 in Billing

We’re thrilled to announce that registration for FHETS (Firehouse Educational Training Seminar), ESO Training Academy and Wave is now open! FHETS, ESO Training Academy, and Wave gives you access to…

Live from the Seattle Regional User Group

posted on Sep 19, 2018 in EMS

Today ESO is in Seattle, Washington for a regional user group.  Follow us here to see updates from our team as they observe and assist in the day’s activities. 8:40…

Announcing: Fall Regional User Groups

posted on Sep 17, 2018 in EMS

ESO is excited to announce our fall regional user groups! Regional user groups are a great way for you to connect with staff and colleagues from your area to gain…

ESO-FIREHOUSE Townhall Webinar

posted on Aug 09, 2018 in Fire

August Town Hall Available On-Demand Watch the August 2018 FIREHOUSE Software Town Hall on-demand. The Town Hall covers: ESO FIREHOUSE Software product roadmap ESO Fire Product Roadmap FHETS & Wave,…

Fighting the ‘Data Delgue’ in Smart Firefighting

posted on Aug 06, 2018 in Fire

Firefighting is, as an industry, getting “smarter.” And it’s a good thing, too. With more complicated buildings and properties, more chemicals and hazards, and more people in our cities and communities needing…

The Benefits of SaaS for First Responders

posted on Aug 02, 2018 in Billing

You may often hear about “The Cloud” or SaaS solutions – short for “software as a service” – and wondered if and how they may benefit those in the business…

Harnessing Data to Make Firefighting Smarter

posted on Aug 01, 2018 in Fire

The “smart technology” that you find in your phone, in your car, in your watch, and in your home can make life easier, more integrated, more efficient, and even safer….

Top 5 Considerations When Choosing NFIRS Software

posted on Jul 25, 2018 in Fire

As technology used in firefighting increasing and the tools used on the fire field get progressively “smarter,” the data collected from an incident is becoming richer and more informative. Since…

FDA Releases New, Free Mobile Database

posted on Jul 16, 2018 in EMS

Understanding your prescriptions and medications is now easier and more convenient than ever, as the US Food and Drug Administration (FDA) recently launched its free Drugs@FDA Express app, the mobile version of…

Let’s Talk Smart Firefighting

posted on Jul 13, 2018 in Fire

What is Smart Firefighting?  According to the National Fire Protection Agency, in 2015, U.S. fire departments responded to an estimated 365,500 home structure fires that caused 2,560 deaths, 11,075 civilian injuries,…

Sensors and the Future of Firefighting Equipment

posted on Jul 11, 2018 in Fire

Very few other occupations on Earth result in immediate death if a worker’s personal protective equipment (PPE) is breached. Similar to astronauts or deep-sea divers, a firefighter’s safety equipment is often the only thing…

Fighting Fire with Sound: Wave Extinguisher

posted on Jul 10, 2018 in Fire

Two U.S. electrical engineering students have discovered a cutting-edge and unconventional way to fight fires: with sound. Specifically, bass frequencies between 30 and 60 Hz. Seth Robertson and Viet Tran – both…

The Use of Drones in Firefighting

posted on Jul 09, 2018 in Fire

When fighting a fire or responding to an incident, every piece of information can be important in creating an effective response. From pre-planning data pulled from inspections, to knowledge of…

NFIRS Reporting Software: Fire Department Buyer’s Guide

posted on Jun 29, 2018 in Fire

A fire department’s NFIRS reporting software is a key component of its administrative and technical infrastructure. It enables state reporting, creates historic records and collects the data necessary for making…

A Cheat Sheet for Fire and EMS

posted on Jun 29, 2018 in EMS

Does the thought of statistics make you a little queasy? You’re not alone: According to a recent study, only 0.06247% of firefighters and EMS personnel like statistics. (And yes, we…

Happy July 4: Bringing Home Firework Safety

posted on Jun 28, 2018 in EMS

From my focus group of one firefighter (husband), I’ve learned that July 4th, Halloween and New Year’s Eve are all pretty tough shifts for firefighters and paramedics. Between fireworks and…

Overview: ESO Fire Incidents

posted on Jun 28, 2018 in Fire

ESO Fire Incidents is an intuitive, cloud-based NFIRS reporting software solution. Built to meet the needs and workflows of firefighters in the field, Fire Incidents helps departments save time, create…

Save Time and Improve Reporting with Fire and EHR Software

posted on Jun 26, 2018 in EMS

Iona-McGregor Fire District was looking for easy-to-use fire department software that would guide responders to input the essential data, improve the quality of reports and meet their state reporting needs….

Pre-Planning 101: How to Build a Solid Pre-Plans Program

posted on Jun 25, 2018 in Fire

When it comes to building out your property pre-planning program, it should come as no surprise that you need to make a plan of attack for launching your program before…

On Demand: Data-Driven Decision Making for Fire Departments

posted on Jun 21, 2018 in Fire

Collecting data is only one piece of the decision-making puzzle. In order to drive performance, improve response times, reduce community risk and understand critical tasking, you need to learn how…

Detroit Fire Department Is Using Data for the Greater Good

posted on Jun 21, 2018 in Fire

Can a major city fire department use data to drive change and improve care … in the middle of a municipal bankruptcy, to boot?  Yes, says Robert B. Dunne, MD,…

How the Internet of Things Impacts Health Care

posted on Jun 12, 2018 in Billing

As a wide range of industries rely more and more on the Internet of Things (IoT) to make life more seamless, individuals are recording and sharing information at unprecedented levels….

Adapting to Changes with Easy-To-Use Software

posted on Jun 07, 2018 in Fire

Iona-McGregor Fire District was looking for easy-to-use fire department software that would guide responders to input the essential data. This data would improve quality and meet the reporting needs of…

June is National Safety Month

posted on Jun 06, 2018 in EMS

The Connection Between ePCRs and National Safety Month  Ever year in June, the National Safety Council and thousands of organizations worldwide participate in National Safety Month, an opportunity to focus on reducing the…

What Veteran Firefighters Can Share with Newcomers 

posted on Jun 01, 2018 in Fire

It’s been said that the for a veteran firefighter, the officer’s hand light is the heaviest tool you’ll ever pick up, because it represents the weight of responsibility that you must now…

5 Steps to Optimize Your Fire Training Program

posted on May 22, 2018 in Fire

Training in a fire department is imperative to form an efficient, safe, and well-prepared force. A well-trained team saves lives, whether the lives belong to members of the community or…

A Look at Data-Driven Decisions for Fire Depts. – Part 4

posted on May 16, 2018 in Fire

As a fire department, are you effective? Are you making defensible decisions for things like staffing, operations, budget? If you answered yes, Captain with the Fayetteville (NC) Fire/Emergency Management Dept….

3 Features In Fire Inspection & Pre-Planning Software

posted on May 14, 2018 in Fire

Whether your fire agency has a dedicated fire inspector, or the task falls to a combination of staff and field personnel, inspection and pre-planning is an important and necessary part…

A Look at Data-Driven Decisions for Fire Depts. – Part 3

posted on May 09, 2018 in Fire

As a fire department, are you effective? Are you making defensible decisions for things like staffing, operations, budget? If you answered yes, Captain with the Fayetteville (NC) Fire/Emergency Management Dept….

A Look at Data-Driven Decisions for Fire Depts. – Part 2

posted on May 02, 2018 in Fire

As a fire department, are you effective? Are you making defensible decisions for things like staffing, operations, budget? If you answered yes, Jason Hathcock, a Captain with the Fayetteville (NC) Fire/Emergency…

Firefighters Face 60% Increase in Fire Calls in 2018

posted on Apr 26, 2018 in EMS

The first few months of 2018 may be in the books, but firefighters across the U.S. are staying busier than ever, according to a recent statement by the American Red…

A Look at Data-Driven Decisions for Fire Depts. – Part 1

posted on Apr 25, 2018 in Fire

As a fire department, are you effective? Are you making defensible decisions for things like staffing, operations, budget? If you answered yes, Jason Hathcock and Frank Blackley challenge you to…

Big Data, Smart Data and Fire

posted on Apr 23, 2018 in EMS

Earlier this year, we predicted trends that were going to have an impact on firefighters and fire departments around the country. One of them was about the use of data….

Trauma Survivors Offer Gratitude to First Responders

posted on Apr 23, 2018 in EMS

When you’ve been working a 9- or 12-hour shift – or maybe more – your day or night is a blur of calls ranging from the simple to the traumatic,…

Come see us at FDIC International 2018

posted on Apr 20, 2018 in Fire

We are so excited to be participating in FDIC International 2018, and we are looking forward to seeing some familiar faces as well as getting to meet new ones throughout…

Announcing General Availability: Properties & Inspections

posted on Apr 17, 2018 in Fire

At ESO, our mission is to improve community health and safety through the power of data. By turning data into actionable information, you can move faster during emergencies, enhance situational…

ESO-Firehouse: Thanks for the feedback & helping us improve

posted on Apr 16, 2018 in Fire

Wow, the last several months since the ESO acquisition of FIREHOUSE® Software (FH) have been an absolute whirlwind. We’ve made considerable progress, had some surprises and missteps, enjoyed great support…

Five Pre-plans Strategies to Improve Provider Safety

posted on Apr 05, 2018 in Fire

A strong pre-plan system within a fire department isn’t just a “nice to have;” it can effectively improve firefighter safety, reduce property loss and save lives. But often it is…

7 Features Needed from Pre-Planning and Inspections Software

posted on Apr 02, 2018 in Fire

Property pre-planning and inspection software plays an essential role in fire departments of all sizes, but many departments’ current solutions leave a lot to be desired. These seven key features…

How Fire Inspections Software Makes Paper Obsolete

posted on Mar 06, 2018 in Fire

From one fire agency to the next, you can bet your next paycheck that each has their own way of conducting inspections. There’s also no doubt that inspectors are focused…

Live Webinar featuring ESO Properties & Inspections

posted on Feb 21, 2018 in Fire

Date: Thursday, March 1 Time: 1 p.m. CST ESO Properties & Inspections has arrived! The latest modules built for the fire market, ESO Properties and Inspections will help you keep track of the…

Save Time and Money with Properties & Inspections

posted on Feb 21, 2018 in Fire

Property pre-planning and inspections software allows fire departments to better serve their communities by streamlining the pre-planning and inspection process and improving situational awareness during an emergency through access to…

It’s Not Officially Research, but it’s Darned Interesting

posted on Feb 02, 2018 in Billing

Maybe it was the session title, but one of the most well-attended presentations at Wave 2018 was called “S**T we learned from the data.” Dr. Jeff Jarvis, EMS medical director…

Let’s talk: ESO and Attendees Connect; Day 1

posted on Feb 02, 2018 in Billing

The first full day of ESO’s 2018 WAVE conference closed with a special discussion between attendees and key ESO executives: CEO Chris Dilie and newly named ESO Chief Medical Officer…

ESO Welcomes New Chief Medical Officer

posted on Feb 01, 2018 in Billing

We are excited to announce that Dr. Brent Myers has joined ESO as our Chief Medical Officer.  He brings almost two decades of leadership experience as a medical practitioner, both…

What Will Be the Trends Impacting Fire Departments in 2018?

posted on Jan 03, 2018 in Fire

If we peer into the crystal ball, what will we see in 2018? For fire departments, we see data playing an important role in providing smarter response plans, as well…

Best of 2017: Most Popular Resources

posted on Dec 22, 2017 in Billing

 Looking forward to 2018? Make sure you don’t miss out on the best and most useful information of 2017. Start the new year right with our 4 must-see resources from the past year. No countdown required.  Check ‘em out…

7 Secrets of Smart ePCR Buyers

posted on Sep 12, 2017 in EMS

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

ESO is Onsite at the 2017 Solar Eclipse

posted on Aug 21, 2017 in Billing

Four ESO employees are onsite in St. Joseph, Missouri, volunteering with local ESO customers as they prepare for the 2017 Solar Eclipse and the potential influx for local emergency services. Follow us here to see updates from our team in the field as they observe and assist in the day’s preparations and activities.

Protecting You Against Ransomware

posted on Jun 02, 2017 in EMS

At ESO, we’re committed to keeping your data secure. And with all the recent news headlines about the spread of ransomware and other forms of cyberattack targeting healthcare computer systems, it’s natural to be concerned.

Outcome Measures Case Study

posted on Nov 14, 2016 in Fire

Outcome measures are an important part of EMS Compass, and NEMSIS version 3 has the capability to make these measures readily available to every agency, large and small. We talked to Jeffrey L. Jarvis, MD, MS, EMT-P, to see how some agencies are using outcome measures.

Fire and Hospital Collaboration to Share Data

posted on Nov 14, 2016 in Fire

The Atascocita Volunteer Fire Department in Atascocita, Texas, collaborates closely with Kingwood Medical Center to share healthcare data to improve the quality of both prehospital and hospital care. Their efforts demonstrate how patients can benefit when members of the healthcare continuum partner to use technology and information to drive improvement efforts.

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