Customer Integration Engineer

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. 

Are you ready to join a team that makes a difference? At ESO, we welcome authenticity and encourage you to apply even if you don’t meet every qualification. We seek passionate, innovative, and motivated individuals to help drive our mission.

Our Dispatch product optimizes and manages patient transport logistics, reducing response times for emergency cases. We're leaders in our field, actively saving lives across Europe, North and South America, and Australia. In the U.S. alone, we manage 20% of all medical transports.

About the role

The Customer Integration Engineer will focus on creating effective integration solutions to support our clients. This position involves developing integration components for our Dispatch application to align with client needs, collaborating with internal experts, and balancing technical, business, and product considerations. The right candidate is a detail-oriented, proactive problem-solver who takes initiative and values delivering high-quality solutions. Key responsibilities include developing, designing and implementing integration solutions, addressing technical issues, tailoring our offerings to meet client needs.

You will build new and maintain existing integrations components for our Dispatch application, working together with Implementation Engineers. Our system is built on .NET/C#. You will be based in our Plzen, Prague office.

More about you

You are passionate about technology and how it can influence the lives of both our customers and their communities. In your roles as a Customer Integration Engineer can expect to:

• Work closely with Implementation Engineers and Clients to understand technical requirements and provide tailored integration solutions.
• Design, develop, and manage APIs, and custom integrations.
• Document integration components.
• Act as a technical resource for internal teams.
• Identify potential risks in the integration process and proactively address roadblocks.

Your Qualifications

To be successful in this role you should have:

• Bachelor’s or master’s degree in computer science, Engineering, or related field is preferred.
• Solid Experience as .NET/C# developer.
• Experience with integration platforms and understanding of APIs, web services, and cloud integrations.
• Proficient in REST, SOAP, XML, JSON, and familiar with SQL.
• Effective problem-solving and communication skills, with the ability to work across teams.
• Organized, able to manage multiple projects, and comfortable in a dynamic environment.
• Willingness to learn and adapt to changing demands.

What We Offer

• Paid Vacation: 5 weeks of paid vacation to recharge and connect with family and friends.
• Sick Time Conversion: Convert unused sick time into additional vacation days.
• Meal Vouchers: Access to delicious meals and snacks during your workday.
• Ergonomic Workspace: Electrically adjustable desks, comfortable chairs
• Dynamic Team Environment: Experience the agility of an energetic and passionate team. Minimal bureaucracy, maximum impact.
• Hybrid Workforce: Flexible options to perform your role from our centrally located office, convenient to shopping and restaurants, or from home as needed.
• Office Amenities: Convenient safe bike-parking and onsite shower facilities, catering to those who prefer sustainable commuting options.
• Competitive Salary: along with a comprehensive benefits package.
• Career Development & Training: Benefit from career development programs, mentorship opportunities, training sessions, and paths for advancement.
• Inclusive Workplace: a diverse, equitable, and inclusive global workplace where all people feel supported, and creativity and new ideas are encouraged.
• Employee Referral Bonus Program: Earn bonuses for referring talented individuals to join our team.