EMS

EMS

Support Your Mission. Not Just Your Workflows.

The ESO Intelligent Ecosystem is built to improve care from dispatch to discharge, with tools designed to drive outcomes, not just manage your day-to-day.

A first responder in a blue uniform and cap sits inside an ambulance, typing on a laptop while attending to a patient covered by a blue blanket.

The EMS Platform

EMS, Connected.

ESO gives EMS leaders a complete view of crews, calls, patient care, billing, and performance across the entire emergency response ecosystem. By removing operational friction, strengthening data quality, and turning everyday data into insights, leaders can easily improve care, protect budgets, and demonstrate performance. For field teams, that means faster decisions without added complexity.

Discover how ESO goes from data collection to quality insights your team can use to improve.

patient care and documentation

Turn Documentation Into Insight

Pinpoint gaps in care, reduce costs, and make the most of resources with tools designed to streamline data entry and improve outcomes.

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A woman wearing a headset sits at a desk with multiple monitors, taking notes while monitoring a control room.

Logis Dispatch

Accelerate response with our industry-leading computer-aided dispatch system

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Ambulance speeding in Manhattan, New York

Keep Crews and Assets Response Ready

Track assets, supplies, and field activity in one place so you can ensure daily operations stay on track and crews are ready to roll out.

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Get the Right Crew in the Right Place at the Right Time

Easily manage last-minute call-outs, shift swaps, and time-off requests with the web-based tool that automatically ensures you have a full crew for every call.

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A customer service representative wearing a headset types on a keyboard while looking at the computer screen in a busy office with colleagues working in the background.

Get Paid On Time, Every Time

Automate data entry and claim submissions directly from clinical records, and eliminate the hassle of reimbursement with an intuitive, cloud-based, AI-driven tool.

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Drill Down Complex Data into Easy-to-Read Charts

Whether you’re briefing leadership, government officials, or your crew, these ESO tools make it easy to communicate your agency’s value and performance at a glance.

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See What Our Customers are Saying

Getting that data and then being able to apply that data to make changes in how we practice medicine, I think that that is where ESO is head and shoulders above anyone else who is out on the market at this point.

Tami Wires

Captain – Nelsonville, Ohio

A paramedic in a high-visibility vest holds a cardiac monitor displaying vital signs while attending to a patient on a stretcher outdoors.

EMS

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Frequently Asked Questions

Yes. We securely host the NEMSIS electronic data in Microsoft Azure so there’s no need to worry about maintaining hardware.  

We submit data to the state on your behalf in an automated process. We meet each state’s schedule and required format.

Yes. EHR and HDE meet both NEMSIS 3.4 and 3.3.4 requirements.

Yes, we automatically submit to CARES and state trauma registries on your behalf. 

Once you sign your subscription agreement, our implementation team will set up a kick-off call with your assigned project manager. Your project manager will walk you through the steps to take you up to, and including, your go-live date. This includes scheduling any onsite training days you may require.

This varies depending on your agency’s completion of the initial setup files and your availability for onsite training if requested. The average time from subscription agreement signing to go-live is 70 days. Need to move faster? Get in touch with your representative and get started today. 

No. We have an annual subscription agreement. You have the option to renew each year. We’re proud to say our retention rate has been greater than 97 percent for seven straight years.