What's the new product platform?
illustration of healthcare patient

We will create a patient-focused, data-driven registry product

We will create a singular, modern, cloud-based platform to manage all aspects of patient registry – including trauma, burn, cardiac, stroke, and others. Built on core demographics and foundational clinical data, ESO Patient Registry will help hospitals quickly and easily turn clinical data into information and knowledge when they need it.

ESO Patient Registry will drive value add for our customers through service line specific insights, support quality review, and provide reporting for today’s registry needs.

illustration of smartphone, tablet, and desktop computer surrounded by cloud

We will deliver data integration across the entire continuum of care

Today data is often trapped inside silos, which creates a gap in understanding the holistic patient story. To close the gap, ESO Patient Registry will aggregate, stitch together, and highlight data from a variety of sources to create real-time decision support and integrated loop closure. The future of navigating patient data across the entire continuum of care includes combining data from EMS, referring facilities, specialty systems – and even outgoing data from transitional care facilities such as rehab, LTAC, SNFs and more – to generate deeper understanding and improve the way we deliver care for patients.

illustration of ascending lines on a graph

We will develop a research-driven approach to clinical care

At ESO, our mission is to improve community health and safety through the power of data. By delivering a new way forward for registry data collection and integration, we will be able to support research efforts within EMS, fire, hospital, and registry. The concept of understanding a patient’s journey from 911 call to disposition to discharge and beyond will no longer be a patchwork quilt of data points but an interconnected story that drives improved patient care, quality improvement, performance improvement, and more thorough responses to time-sensitive emergencies.

View of patient incidents page for patient registry HDE.

Patient Registry and HDE

Your Patient Registry software and ESO Health Data Exchange (HDE) are a match made in heaven. For the first time in our industry’s history, we have insight into time-sensitive emergencies and patient data from the 911 call all the way to the patient leaving the hospital.

ESO HDE is the lynchpin to connect the prehospital and in-hospital environments to complete the care continuum and deliver quality improvement across the board. With HDE, you can automatically enter EMS records into your patient registry and easily generate patient outcome data to drive performance improvement.

Learn more about ESO HDE.


Portfolio Extensions

ESO acquired the pioneers of Registry software—Clinical Data Management (CDM), Digital Innovation (DI), and Lancet Technology. Now part of ESO’s overall product ecosystem, the company is driving innovation in patient registries for our customers—including trauma, cardiac, burn, and stroke registries. ESO is the leading provider of software to EMS agencies and leads the charge in connecting EMS agencies and hospitals (via ESO Health Data Exchange) to create closed-loop, bidirectional reporting to improve patient care.


How does being with ESO impact me/us?

You will continue to work with the product you know. We will continue to modernize these products and technology to integrate them into our ecosystem, providing a much richer view of the patient from dispatch to disposition. 

When will we see integration of EMS data directly into our current registry products?

Now, we have invested in updated CDM, DI, and Lancet products to allow for EMS data linkage. If you are interested in updating or adding EMS data linkage to your registry please contact us.  

How does being part of ESO benefit us?

You can expect accelerated innovation, access to complementary solutions with better integration, improvements in service and support, and access to thought leadership and best practices, including our Trauma Index. Your investment will not only be protected, it will ultimately result in you having access to the best technology, ideas, and people dedicated to your success.  

When will we have to begin to use the new ESO Patient Registry product?

It will likely take up to three years from new product launch to completely upgrade customers to the new ESO Patient Registry platform and retire the current registry products (this includes DI by ESO products, CDM by ESO products, and Lancet by ESO products). We will continue to support these products until we officially retire any of them (and you’ll hear it from us first, with significant advance notice).  

Will I be forced to transition to the new ESO Patient Registry by the end of the three- year transition period?

No, customers will not be forced to transition to the new ESO Patient Registry Platform, however, ESO will only be able to offer limited support for a short period after the three-year transition period. We are partners and understand that transitioning from one registry product to another is a big deal. We will be encouraging customers to transition and once you see our new patient registry product, we are confident you will want to leave your old one behind.  

Will our contracts and agreements change?

No, your contracts and agreements will not change until your renewal date. 

What about training? Will we still have access to training?

Yes! Absolutely! We’ve streamlined the training registration process to make it easier to select and sign up for classes, webinars and sessions. You can sign up for training courses for Lancet by ESO, DI by ESO,and CDM by ESO. We also will provide Registry training during our Annual Users conference Training Academy with specific tracks for each registry product. Check out Wave 2023.

Will the registry integrate with our Hospital EHR?

Absolutely. We will offer FHIR integration with Hospital EHR applications. 

What will happen to our existing reports?

We will have certain reports that will be standard with the product. However, custom existing reports will need to be re-created to meet your specific needs. 

What will happen to our existing data?

We will offer data migration solutions for customers when they transition to the new platform. 

How will pricing be affected with the new registry?

Overall, your hospital will not be paying more. You may see a price increase based on your annual invoicing for our new patient registry product. However, you eliminate hidden costs associated with your current on-premises software. Your hospital has traditionally paid for application licenses, software installations, hardware support, upgrades, maintenance, support staff time, and countless hours of downtime linked to lost productivity and staff wages associated with product releases and product functionality improvement updates. The need for these excessive costs are eliminated with our new web-based software as a service (SaaS) ESO Patient Registry.  Additionally, we will not be charging for additional add-on functionality such as performance improvement.

Will there be any additional fees to migrate and utilize in addition to the current pricing structure?

Our pricing will include an initial pre-defined data migration period. Anything additional beyond that period may be subject to additional fees. 

Will you be compliant with ICD10 updates?

Yes. For no additional costs we will maintain the necessary data submission for state and national submissions. 

Will your registry be compliant with federal/national data regulations?

Yes! Our SaaS technology is housed in a secure, SOC 2-compliant environment. Automatically deployed patches and data dictionary updates ensure programs are always using the most up-to-date software while experiencing minimal downtime. And data are stored securely in a virtual environment, eliminating the need for costly servers that require maintenance. The only thing needed to use the software is an HTML5-compliant browser and an internet connection. 

We are also compliant with HIPAA/HITECH ACT (USA). We assist registry partners with conducting Privacy Impact Assessments and Threat Risk Assessments. As part of our regulatory compliancy, we follow all best practices such as Data Protection by Design and routinely conduct internal Data Protection Impact Assessments (DPIA) for any new infrastructure implemented in Microsoft Azure and can share those details with you when completing assessments. 

From a compliance standpoint, will you maintain state data submission requirements?

Yes. For no additional costs we will maintain the necessary data submission for state and national submissions. 

What is the estimated implementation time?

We take onboarding and implementation seriously and want you in your new product as fast as possible. We work to ensure the fastest possible implementation timeline. We also understand timelines are established with each customer based upon their individual needs, complexity of their requirements, and timing based on verification/site destination surveys. 

When will we have to begin to use the new product?

It will likely take up to 3 years to completely upgrade folks to the new ESO Patient Registry platform and retire the current registry products (this includes DI by ESO products, CDM by ESO products, and Lancet by ESO products). We will continue to support these products until we officially retire any of them (and you’ll hear it from us first, with significant advance notice).  

When is the projected release date?

We plan to launch in late 2023. 

How do I know what phase I'm in?

As a customer, you are in control if you would like to implement our new patient registry. If you would like to be in an early phase, please reach out to our team. We will be communicating with all customers in a timely fashion based on phase of when they will be eligible for upgrade to ensure a smooth upgrade process. 

Do I have to upgrade?

Not at all. But we hope you will want to upgrade to a much more powerful and modern platform. 

Will you eventually retire the current registry products?

We will. But we will provide plenty of notice beforehand. We can commit to providing your team with at least 12 months’ notice to allow for budgeting and transition planning.  

Is there anything I need to do right now?

Not at the moment. We will continue to provide regular updates and let you know when the process will begin, what we need, etc. 

Is this going to be web based or off of our servers?

Our Registry is a Software as a Service (SaaS) product, which is a way of delivering a software product over the internet, eliminating the need for initial installation and downtime when updates and patches are deployed. SaaS products also do not require expensive hardware like servers and associated maintenance. 

Are reports standard or configurable?

Both options will be available, as well as the ability to configure standard reports.

What is the fee structure?

Once this is developed, your sales account manager is your Point of Contact for details. It will differ by facility based on factors such as size. There is no start up fee or cost to migrate

Can I have a personalized demonstration for the new patient registry and Insights?

Open Mic is first line access to these products for now. Demos will begin in 2023.

Will our region or whole health system be able to have the new registry?

Yes, everyone will have access.

For diagnosis codes, can we free text in the search field?


What is the timeframe for Sales to go live?

This will vary based on the level of the product (facility only, regional, state, etc).

What training is included?

There will be session-based learning, and On Demand Learning options available

We have had delayed response from support tickets. Who do we contact for a status report when we don’t get a response or any updates?

Customer Success is your POC to triage your question/concern/issue. They triage the level of emergency, and it can take up to 3 business days for low level support issues.

Will there be 2 factor identification?

Yes, this is a standard.

Are certain fields able to be turned off?

Fields that are required for state/TQIP/regional submissions will generate an error to the Administrator if they want to turn them off.

How do we identify which fields are TQIP/state, etc?

This is noted by an icon next to the field.

How many administrators can we have?

You may have an unlimited number of administrators.

How do you divide the patients in the registry (pediatric vs adult)?

Using Insights as your reporting tool (Insights is included as part of the registry purchase), you may define the information as necessary and also create multiple dashboards with Insights.

Can we upload emails and autopsy reports?

Yes, they can be uploaded.

How will we know when our facility should make the transition?

Based on the American College of Surgeons survey date.

Request a Demo

To hear about more features or schedule an eye-opening demo, contact us today.

Wave 2024 featuring ESO Training Academy registration is open!
Save the date for April 2-5, 2024 and take advantage of our lowest pricing available starting TODAY!