IT Helpdesk Specialist (Part-Time)

at ESO (View all jobs)
Austin, Texas, Austin, Texas, United States

How You’ll Support Our Mission
 As an IT Help Desk Specialist based in our Austin, TX office, you will play a pivotal role in ensuring seamless IT operations and supporting our employees’ technical needs. This on-premise role combines help desk support, application support for Microsoft 365 and cross-platform laptops (Mac and PC), audio-visual (A/V) support, shipping and receiving, and asset inventory management. This role will report to our IT Manager and requires you to work onsite in our Austin office. 

 

What You’ll Be Doing - The Day to Day  

  • Help Desk Support: Provide first-level technical support to employees, troubleshooting hardware, software, and network issues via phone, email, or in-person, ensuring prompt resolution and exceptional customer service.
  • Application Support: Assist employees with Microsoft 365 suite (e.g., Outlook, Teams, Word, Excel, SharePoint) and other applications on Mac and PC laptops, resolving issues, configuring settings, and providing guidance to optimize productivity.
  • A/V Support: Set up, test, and troubleshoot audio-visual equipment for meetings, presentations, and virtual conferences, ensuring high-quality performance and user satisfaction.
  • Shipping & Receiving: Manage incoming and outgoing shipments, including logging packages, coordinating with couriers, and ensuring timely delivery of materials.
  • Asset Inventory: Maintain an accurate inventory of IT assets, including laptops, peripherals, and software licenses, conducting regular audits and updating records to ensure compliance and organization.
  • Documentation: Log support tickets, document application and hardware resolutions, and maintain inventory records in the IT service management system.
  • Collaboration: Work closely with the IT team, application administrators, and other departments to support office operations and enhance user experience with technology tools.
  • Additional Duties: Assist with other IT-related tasks as needed to support the Austin office’s operational and technological needs.

Who You Are - The Essentials  

  • 1-2 years of experience in a help desk or IT support role, preferably in a technology-driven environment.
  • Proficiency in troubleshooting Microsoft 365 applications (e.g., Outlook, Teams, Excel) and supporting both Mac and PC laptop environments.
  • Basic knowledge of troubleshooting hardware (PCs, Macs, printers) and software (Windows, macOS).
  • Organizational skills to manage multiple tasks, including application support, shipping, and inventory responsibilities.
  • Ability to lift and move equipment (up to 50 lbs) for A/V setups, shipping, and inventory tasks.

Who You Are - The Desirables (It’s a plus if you have):  

  • Experience with IT service management tools (e.g., ServiceNow, Zendesk, or similar).
  • Familiarity with A/V systems (e.g., projectors, video conferencing tools like Zoom or Microsoft Teams).
  • Knowledge of asset management or inventory tracking systems.
  • Experience with Microsoft 365 administration or MacOS configuration.
  • Relevant certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals, ITIL Foundation).
Benefits & Perks
 
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:
  • Competitive health plans (medical, dental, & vision insurance)
  • PTO (starting at 20 days) & 12 company holidays
  • 401(k) with company match
  • Telemedicine service provided by ESO
  • Savings accounts (FSA, HSA, DCA)
  • Employee Assistance Program (EAP)
  • Annual health and wellness reimbursement
  • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
  • Paid parental leave, new child program, & flexible parental return-to-work options
  • Casual office environments and unlimited office snacks and drinks
 
About ESO
 
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
 
All offers are contingent upon a successful background check.
 
 
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.  
 

Applicant Privacy Notice – please click here to review the applicant privacy notice which details how your data is collected, used and protected.

Apply for this Job

* Required

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification


For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ESO’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.