Director of Product Management

at ESO (View all jobs)
Remote, US ,

How You’ll Support Our Mission

ESO Fire products are used by fire departments across the United States to capture, manage, validate, and analyze incident, prevention, and operational data throughout the full lifecycle of emergency response. The Fire product suite supports core fire service workflows including incident reporting, inspections, properties, permits, hydrants, activities, and integration with CAD systems, while ensuring compliance with national and state reporting standards such as NFIRS and NERIS.

In addition to enabling accurate regulatory reporting and supporting departmental compliance requirements, ESO Fire products play a critical role in operational insight, performance improvement, and data-driven decision‑making. By turning fire and incident data into actionable intelligence, the Fire product portfolio directly supports ESO’s mission to improve community health & safety through the power of data.

As the Director of Product for Fire, you will oversee the entire Product Management lifecycle for a suite of products spanning incident reporting, prevention, inspections, properties, permits, hydrants, and CAD integrations, and will work closely with engineering, design, analytics, sales, and customer success to align delivery with business and customer outcomes.

What You’ll Be Doing – Day to Day

  • Stabilize the predictability and velocity of software delivery together with your Engineering counterparts and teams, and restore a healthy balance between different classifications of R&D work (e.g., Regulatory, Maintenance, Support-Escalated Defects, Minor Enhancements, Strategic Roadmap, Tech Roadmap, Innovation & Discovery)
  • Ensure cross-functional alignment with Sales, Onboarding, Customer Success, Onboarding, Engineering and the Enterprise Program Management Office (PMO) to facilitate smooth customer experience especially for migrating customers, and healthy retention
  • Own the Product Roadmap process, considering the needs of existing Fire customers, sales prospects and Regulators / Industry Stakeholders
  • Ensure that there is consistent and well-documented alignment on roadmap priorities in every planning horizon (Sprint, Program Increment, Quarter, Year), and communicate updates to these priorities effectively across all stakeholders
  • Align with your Engineering counterparts so that the roadmap priorities always translate into clear requirements backed by solid discovery to ensure maximum flow and velocity, and minimal rework / context-switching
  • Collaborate with your Product Managers and cross-functional counterparts to maintain, update and expand the Roadmap fact base that serves as the foundation for a data-informed product roadmap, including product insights (product analytics), customer insights (customer feedback, sentiment, support trends, churn analysis), market insights (compliance and other trends), competitive insights (win/loss analysis, competitive intel) and internal execution insights (sprint/PI delivery retrospectives, Product P&L analysis)
  • Actively participate in Senior Leadership Team (SLT) meetings, including Quarterly Business Reviews, weekly Product SLT meetings and monthly ESO-wide SLT meetings.
  • Infrequent/occasional travel to industry conferences, customers and ESO offices

Who You Are – The Essentials

  • Experienced Product Management professional (5+ years), familiar with full product management lifecycle (ideation, discovery, build, ship, launch, scale, mature, ideally all the way to sunset/EOL)
  • Strong people manager who can effectively performance manage a diverse team, ideally with experience managing managers & skip-level reports
  • Track record of predictable delivery of complex multi-team efforts and effective collaboration with Engineering leaders
  • Strong communicator, with emphasis on ensuring clarity and alignment in an environment where requirements and priorities can sometimes change with short notice  
  • Experience in B2B/Enterprise SaaS, incl. collaborating cross-functionality with sales, onboarding, support, and other customer-facing functions
  • Direct experience with Fire, Public Safety, GovTech, HealthTech, or regulated data platforms strongly preferred, but in the absence of that experience you will need to be a fast learner with strong intellectual curiosity & willingness to dive in head-first
Benefits & Perks
 
ESO offers a comprehensive suite of benefits to promote health and financial security for our employees and their families. For full-time employment you this includes:
  • Competitive health plans (medical, dental, & vision insurance)
  • PTO (starting at 20 days) & 12 company holidays
  • 401(k) with company match
  • Telemedicine service provided by ESO
  • Savings accounts (FSA, HSA, DCA)
  • Employee Assistance Program (EAP)
  • Annual health and wellness reimbursement
  • Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
  • Paid parental leave, new child program, & flexible parental return-to-work options
 
About ESO
 
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
 
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. 
 
All offers are contingent upon a successful background check.
 
 
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.  
 

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