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Regional User Group Meeting – Orlando, FL

Event Date: 6.11.18 - 6.12.18

Orlando, FL

ESO will be hosting our 2018 Regional User Group over two days, so we can offer the best experience to all customers in the public safety and healthcare spaces. RSVP for one day…or both!

Monday, June 11: Afternoon program tailored specifically towards those who service the fire industry. Attendees of both days are invited to a networking happy hour in the evening of June 11.

Tuesday, June 12: For healthcare providers, or anyone who would like to learn and connect with others in the pre-hospital and hospital space, you’re invited to attend.


June 11 & 12 2018


Marriott World Center

8701 World Center Dr.

Orlando, FL 32821


Monday, June 11: Public Safety (Fire) Agenda

12:30 – 1:00 Registration & Check In

1:00 – 1:10 Introduction Shelley Koegler, VP & General Manager, Fire Division, ESO

1:10 – 1:40  ESO & FIREHOUSE Software: Better Together Shelley Koegler, VP & General Manager, Fire Division, ESO

1:40 – 2:15 FIREHOUSE Interactive Survey: Feedback from Our Customers Jimmie Dotson, Training Coordinator, ESO

2:15 – 2:30 Networking Break

2:30 – 3:30 Best Practices: Proving the Value of Data in the Fire Service

3:30 – 4:30 Meet ESO Fire Tim Irelan, Fire Business Development Director, ESO

4:30 – 5:00 Q&A Session Shelley Koegler, VP & General Manager, Fire Division, ESO

5:30 – 7:00 ESO Hosted Happy Hour


Happy Hour: 

June 11 | 5:30pm – 7:00pm

Hurricane Grill & Wings

13520 Apopka- Vineland

Orlando, FL 32821


Tuesday, June 12: Healthcare (EMS & Hospital) Agenda

8:00 – 8:30 Registration & Check In

8:30 – 8:40 Introduction, Shelley Koegler, VP & General Manager, Fire Division, ESO

8:40 – 9:30 ESO Roadmap: Where We’re Going, Chris Dillie, President & CEO, ESO

9:30 – 10:00 Product Roundtable, Allen Johnson, VP & General Manager, Healthcare Division, ESO

10:00 – 10:15 Networking Break

10:15 – 11:00 Analytics Workshop: Let’s Build Together! Frank Vrklan, Battalion Chief, Miramar Fire Department

11:00 – 11:45 Customer Case Study: How Orlando FD Employs Data to Drive Outcomes
Hezedean Smith, Assistant Chief, City of Orlando Fire Department

11:45 – 1:00 Lunch (on your own)

1:00 – 1:45 HDE: What’s New & Regional Updates, Chris French, Director of Business Development, HDE, ESO

1:45 – 2:45 Panel: What’s In It For Me? Why HDE Data Sharing Is Key

2:45 – 3:00 Networking Break

3:00 – 4:00 Panel: Yes, Doctors Can Change Their Minds: Changes in Clinical Practice

4:00 – 4:30 Ask an Expert: Updates on Reporting, Ryan Fouts, Senior Implementation Specialist, ESO

4:30 – 5:00 Q&A Session, Chris Dillie, President & CEO, ESO


ESO User Group Meetings are a great opportunity to:

  • See how ESO customers like you are improving patient care and public safety
  • Discover tips and tricks for improving operating efficiency
  • Be among the first to know about upcoming product updates and other news from ESO
  • Directly engage with our team of experts to get your questions answered
  • Participate in a live hands-on workshop using ESO products

ESO regional user groups are free to attend and a great way for you to connect with staff and colleagues from your area to gain valuable industry insights, best practices, and hear the latest ESO company and product updates. We hope to see you there.


Thank You to Our User Group Sponsor!