Start Your Upgrade to ESO

ESO’s One-Station Fire Solution

Created for volunteer or career fire departments with a single fire station.

We want to make sure you have the right tools to provide the best quality care and support to your communities – without paying for what you don’t need. Based on your specific uses, we recommend the following purpose-built solution, which will give you every functionality you have today.

For $1,390/year, this package is designed for a one-station volunteer department. It includes:

ESO Incidents and Activities
Robust reporting with ESO Insights
Free data migration to the ESO Suite
1 year of On-Demand Learning at no cost

If your agency is required to submit EMS reports to the state, contact us. You will also need ESO EHR. Pricing will be adjusted based on volume and number of incidents. Special pricing is available for BLS transport and first responder departments.

Resources

Capture the data you need with complete and simple reporting.

ESO Incidents

Capture the data you need with complete and simple reporting.

Easily track and report your department's activities, station duties, and events.

ESO Activities

Easily track and report your department's activities, station duties, and events.

ESO Personnel Management

Track, manage, and develop your teams.

Easily document patient care with intuitive reporting integrated in the RMS.

ESO EHR

Easily document patient care with intuitive reporting integrated in the RMS.

ESO Activities

Learn how to log your daily, weekly and monthly trainings.

Using ESO Activities - Track Training

Learn how to log your daily, weekly and monthly trainings.

Learn how to successfully log an apparatus check.

ESO Activities - Daily Apparatus Checks

Learn how to successfully log an apparatus check.

FAQ

What are the benefits of upgrading to ESO?

ESO offers a modern platform that is user friendly, secure, and designed for the industry by people from the industry. You won’t get just a vendor – you’ll get a true partnership with ESO.

What are the differences between Emergency Reporting and ESO?

We’ve combined the best features from Emergency Reporting with the power of Fire RMS into one powerful, intuitive platform. Request a demo to learn more.

Will you receive any training or support for ESO?

In addition to the standard onboarding through ESO, this one-station solution includes a year of ESO On-Demand Learning, which features video walkthroughs, guided training, and so much more within the platform.

Will there be any disruption in the service during the transition process?

ESO can set up your ESO system with your Emergency Reporting information without impacting your current system or processes – ensuring there is no disruption to your team during the upgrade switch.

How long will the upgrade process take?

Due to the large number of agencies upgrading, it can take up to 120 days to prepare your department’s environment. We recommend allowing 180 days to plan, enable the system, migrate data, and train your teams.

Will the new platform offer better security and data backup options?

The ESO suite is supported by a 40-member network and security team that employs best practices from healthcare and financial tech to manage data security, including threat modeling, penetration monitoring and ensuring systems are up-to-date with the latest patching and defense systems.

What will happen to your data from the old platform?

Our engineers created a process that will move your data from Emergency Reporting to ESO without manual data input into spreadsheets. To make the transition smooth, we do ask that you take care of a few housekeeping items on your end first. Watch this video to learn more.

What is the contract term for ESO, and what happens if we don’t like ESO?

ESO contracts are set up to automatically renew annually but can be cancelled with notice prior to renewal.

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Start Your Upgrade to ESO

ESO’s One-Station Fire Solution

Created for volunteer or career fire departments with a single fire station.

If your agency is required to submit EMS reports to the state, contact us. You will also need ESO EHR. Pricing will be adjusted based on volume and number of incidents. Special pricing is available for BLS transport and first responder departments.

Resources

ESO Incidents

ESO Activities

ESO Personnel Management

ESO EHR

ESO Activities

Using ESO Activities - Track Training

ESO Activities - Daily Apparatus Checks

FAQ

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