How You’ll Support our Mission
ESO is transforming healthcare and public safety through integrated product experiences that our Engineering teams create, nurture and evolve. As the Director over ESO’s platform, you will drive the strategy to broaden and deepen our delivery and analytical capabilities across our cloud applications, business intelligence solutions and external industry partners.
ESO’s infrastructure runs primarily in Azure where IaaS, PaaS and Server-less technologies are employed. You should be familiar with modern DevOps pipelines, event-driven architectures and cloud technologies that support scalable, distributed systems. High throughput data engineering pipelines and auto scaling services supporting analytical reporting capabilities are core to our ecosystem as well.
Technical aptitude is clearly important for this position but above all else, we seek leaders who can truly develop high-performing teams. You are expected to lead from the front, with clear vison, direction and communication skills that enable our engineers to do their best work in an environment where teamwork shines.
What You’ll be Doing
You can expect to:
- Own and define the Platform vision that brings together the core platform, data engineering and architecture roadmaps.
- Build high-performing teams by hiring and retaining A+ talent, ensuring teams deliver against excellent KPIs and meet delivery targets.
- Ensure the team understands the “why”, motivate them, make sure they are free from impediments and cultivate a culture of psychological safety and continuous improvement.
- Work closely with the architecture, data, and engineering leaders to help them mold strategies that are well aligned to the business priorities.
- Coach, mentor and inspire team leaders to become more effective leaders through 1:1s, objectives setting and growth conversations.
- Communicate clearly with relevant stakeholders such as ELT, SLT, product leaders and other engineers regarding the goals and progress of the Platform team.
- Participate in budgeting exercises for proposing strategic technology investments and staffing.
- Responsible for maintaining a 24/7/365 operations with global users, support, FAQ and operations.
- Provide technology support to Platforms Change Management as required. This will include for example, solution architecture, release management, environment control, and migration support.
- Drive proof-of-concept and prototyping work to production readiness with high quality, security, and performance standards.
- Identify and evaluate key technologies that might be important today or in the future (software)
- Identify and evaluate key hardware/software collaboration platforms for strategic partnerships
- Lead the work to build and maintain the technology standards for platform services including:
- Cloud landing zones and overall guardrails
- Networking & security
- Common patterns for logging / monitoring / data access
- Data Platform infrastructure and running
Who You Are
Some of the things required to be successful in the role:
- 8+ years of experience building, leading and inspiring high-performing Engineering teams
- A track record of adapting delivery strategies and architectures to increase deployment tempo, reduce cycle times and improve product quality metrics within a SaaS platform
- Experience with streaming and batch data engineering architectures
- Fluency in domain-driven design, microservice architectures and cloud-native recipes for building scalable, maintainable, and observable systems
- Experience with Agile development methodologies (Scrum, Kanban, etc.)
- Familiarity with modern DevOps and release management practices
- Ability to inspire and foster an environment of collaborative, creative problem solving
- Excellent interpersonal skills and high emotional intelligence
Who You Are - the desirables
It's a plus if you have:
- Experience in Healthcare / Public Safety sectors
- Experience with Azure / AWS
- Experience with Snowflake and embedded analytics solutions
Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;
- Life insurance
- Income protection insurance
- A generous pension contribution
- Private medical insurance including optical and dental
- A health cash plan
- Annual health and wellness allowance + cycle to work scheme
- Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
- Enhanced short and long term sick pay,
- Great holiday entitlement
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Data Privacy
We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.
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