ESO Releases 2018 ESO Fire Trends Report to Explore Key Trends Affecting Fire Departments Across the Country

Report looks at EMS versus fire calls, turnout time, and estimated property loss

October 18, 2018 – AUSTIN, TexasESO, the leading data and software company serving emergency medical services (EMS), fire departments and hospitals, today announced the findings of its inaugural 2018 ESO Fire Trends Report. The Report looks at key trends across fire departments nationwide, including the number of EMS calls versus fire-related calls, first apparatus turnout time and travel time, the most common property types visited and estimated property loss. Data used for the Report are from January 1, 2018 through August 31, 2018 and come from ESO’s systems.

“The Fire Trends report affirms some of what we already know and sheds light on areas for improvement,” said Shelley Koegler, Vice President of Fire Division for ESO. “For example, not surprisingly, we see EMS calls outpace fire-related calls by a more than two-to-one ratio. We also see a greater need for documentation around property loss to provide greater insights when creating reports. The new report is part of our ongoing commitment to the smart use of software and data to help departments across the country take a close look at how they are performing in comparison to the nationwide numbers.”

Key Findings Include: 

  • Fire departments, by and large, respond to more EMS calls than Fire calls: Based on the dataset, EMS calls accounted for more than 60 percent of all calls, while fire calls accounted for less than 30 percent of all calls.
  • First apparatus turnout time and travel time look positive: On average, first apparatus turnout time was clocking in at 1 minute and 11 seconds, while typical travel time is 4 minutes and 41 seconds.
  • Family dwellings are the most common property type: one or two-family dwelling structures accounted for 37 percent of all calls, while multifamily dwelling properties accounted for 14 percent of all calls. For fire-specific calls, building fires were the most common type of call.
  • And advanced or basic life support was the most common response: Twenty-two (22) percent of all calls were for Basic Life Support; 18 percent were for Advanced Life Support. The next closest response is simply an investigation at 9 percent.
  • While, in aggregate, one or two-family dwellings represented the largest financial loss, construction sites and other industrial facilities account for the largest loss per individual property: One or two-family dwellings represented more than $66M in property loss. Construction sites accounted for more than $12M in loss, averaging $50,000 in loss per property.

The full Report can be downloaded here.


About the ESO Fire Trends Report

The dataset for the ESO Fire Trends Report is real-world data, compiled and aggregated from more than 198 departments across the United States that use ESO’s products and services. These data are based on 603,000 calls between January 1, 2018 and August 31, 2018.

About ESO

ESO is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company has been a pioneer in electronic patient care records (ePCR) software for emergency medical services, fire departments and ambulance services. Today, ESO serves more than 14,000 customers throughout the U.S. The company’s healthcare, community safety and technology experts deliver the most innovative software and data solutions on the market, including the industry-leading ESO Electronic Health Record (EHR); ESO Health Data Exchange (HDE), the first-of-its-kind healthcare interoperability platform; record management system (RMS) for fire departments; and ambulance revenue recovery/billing software. ESO is also playing a leading role in helping EMS provider organizations across the nation successfully transition to NEMSIS Version 3 and new state standards for electronic patient care reporting.

ESO is headquartered in Austin, Texas. For more information, visit

Media Contact:

Andy Prince

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