Updated April 28, 2025
12 min 41 sec estimated read timeA typical hospital produces about 137 terabytes of data per day, more than twice the data housed in the Library of Congress. Yet, up to 97% of hospital data are unused. But what if all that data helped you improve patient outcomes, streamline operations, and support performance initiatives? What could you achieve if you had a patient’s prearrival care information in hand when they arrived at the emergency department (ED)? What would change if you could see timely EMS input?
Critical connections during emergencies
ESO Health Data Exchange (HDE) is the critical connection between the field and the hospital, giving emergency department (ED) clinicians near real-time access to prehospital care information during time-sensitive emergencies.
Just as your hospital evaluates and improves over time, ESO evolves its solutions to meet your changing needs. Read on to find the latest ESO HDE enhancements that provide hospitals with actionable insights into EMS activity and collaboration.
What’s new: Enterprise Master Patient Index (EMPI)
Benefit: Automated patient match rates of over 90% in under two minutes
Accurately matching patients with their prearrival care information is critical to patient safety, community health, and hospital business success. Poor patient-matching capabilities are both inefficient and costly. Repeated medical care because of duplicate records costs over $1,700 per ED visit, while denied claims from patient misidentification cost the average hospital $2.5 million.
ESO HDE now includes automated matching of hospital records to EMS encounters, thanks to Enterprise Master Patient Index (EMPI). This technology:
- Eliminates the need for paper runsheets
- Eliminates the need for wristband scans
- Greatly reduces time spent on manual searches
- Reduces care wait times while reconciling missing EMS records
Hundreds of hospitals now enjoy match rates of over 90%, which automatically occur in less than 120 seconds.
What’s new: EMPI matching for all responding units
Benefit: Shared patient outcomes and improved billing
In addition to patient identification, ESO HDE EMPI matching allows all units and agencies responding to an incident to qualify for an EMPI match. Without this enhancement, only the transporting EMS unit links to the patient, risking the loss of other agencies’ critical contributions because of unmatched records.
With the ESO HDE EMPI match:
- All responding agencies receive patient outcome information.
- All responding units can learn, update training if needed, and ultimately improve patient care.
- All services provided can be documented and billed, reducing missed revenue.
- All responding units automatically process through the ESO EMPI system, which is particularly crucial for high-utilization regions.
- Hospitals save time by no longer having to manually share outcomes with multiple responding agencies.
EMPI matching for responding agencies closes a critical gap in EMS data systems – ensuring every touchpoint during a response is captured, linked, and actionable.
What’s new: Integrated with ESO Insights
Benefit: Operational and clinical information in easy-to-understand reports
ESO HDE now includes ESO Insights, an integrated reporting platform that offers clear, easy-to-understand reports and visuals. Hospital leaders can embrace their data while using it to identify areas for performance improvement. ESO Insights is built with users in mind, offering point-and-click functions.
With all the data integrated into a single data platform, pre-built dashboards for both operational and clinical views are available. For example, operational dashboards include:
- EMS transport summary – View EMS transport data in different ways – including the top transporting agencies, reason for transport, and why patients are choosing your facility, etc.
- Ambulance Patient Offload Time (APOT) by facility and EMS agency – Previously accessible only through research, this data is now available at your fingertips.
Existing clinical dashboards include specific measures for stroke and STEMI. This offers a deep dive into understanding progress toward meeting standards
What’s new: ESO Suite enhancements
Benefit: Improved experience
You asked, and we answered! Three fresh enhancements to the ESO Suite include
- A federated single sign-on (SSO) – Enjoy a single password for all ESO applications. Plus, your designated IT administrators can create and disable users centrally and easily.
- Submit direct product feedback – When you share feedback in the suite, the product team triages it and keeps you informed about progress.
- Data Exporter tool – The ESO Data Exporter tool allows users to manage and export large amounts of data, simplifying data management. You can build, schedule, download, and email data exports directly.
Request a demo to see how ESO HDE can help your hospital enhance patient outcomes, streamline operations, and support performance initiatives throughout the emergency services journey.
