Category: Industry Insights

Case Study: Using Data to Improve Patient Pain Management

posted on Jun 10, 2019 Data & Analytics

Quality improvement projects are an important element for EMS agencies wanting to improve care for their community, ensure their performance aligns with national standards, and keep their teams’ skills in…

ET3: What You Need to Know

posted on May 28, 2019 Industry Insights

Ambulance service providers across the U.S. will soon have the chance to partner with the Centers or Medicare and Medicaid Services (CMS) in an experimental 5-year payment model aimed at…

6 Unexpected Benefits of Continuing Education for EMS

posted on May 20, 2019 Best Practices

As the nation celebrates National EMS Week, EMS agencies and citizens alike across the U.S. are recognizing the important work emergency health professionals accomplish in their communities. An important element…

Fire Department Grant Quiz

posted on May 14, 2019 Industry Insights


How Fire Agencies Can Support the ARC ‘Home Fire Campaign’

posted on May 10, 2019 Data & Analytics

The American Red Cross (ARC) is currently conducting its annual Home Fire Campaign, a nationwide program launched in 2014 aimed at reducing death and injury from home fires by 25%….

An Insider’s Guide to a Successful Fire Grant Application

posted on Apr 24, 2019 Best Practices

As the saying goes – you don’t know what you don’t know! So, we spoke to an industry insider who revealed ten critical must-know tips to help you avoid potential…

9 Signs You Need New NFIRS Reporting Software

posted on Apr 11, 2019 Best Practices

If you are a fire agency within the United States, there’s a good chance you are reporting your data to the National Fire Incident Reporting System (NFIRS). In fact, the…

Turning EMS Insights into Action

posted on Apr 09, 2019 Data & Analytics

Your EMS agency’s data is a goldmine for improving public safety. When combined with national data, such as from the 2019 ESO EMS Index, the result is beyond powerful. What’s…

How One Fire Agency Made the Switch to More Useful Data

posted on Apr 08, 2019 Best Practices

For today’s professional EMS and fire agencies, data analysis is a necessary component of daily operating procedures. Not only does it ensure that your agency remains in compliance and can…

Screening Tool Optimizes EMS Mental Health Transports

posted on Apr 05, 2019 Best Practices

There are more than 7.4 million mental health–related emergency department (ED) visits in the U.S. every year, and of these, approximately 30 percent arrive by ambulance. Unfortunately, due to a…

Fighting PTSD in the Firehouse

posted on Apr 03, 2019 Best Practices

They’re heroic and brave and can handle any situation. They run towards danger while others are running away. They enter a fire and emerge with rescued people, animals, property. They…

Hospital Predictions: Changes in Acute Stroke Care

posted on Mar 28, 2019 Best Practices

Every year, ESO’s experts to make predictions about what the year ahead will most likely bring for the hospital, fire, and EMS industries. These prediction publications also include recommended action…

5 Ways Geolocation Helps Fire and EMS

posted on Mar 25, 2019 Best Practices

New and free tools are now available to help first responders be more prepared for emergency response as well as more efficiently locate victims, team members, and community resources, all…

EMS Predictions: Changes on DEA Controlled Substance Rules

posted on Mar 20, 2019 Best Practices

As one of the leading holders of EMS data in the nation, ESO maintains a unique perspective into trends and factors that promise to impact the industry in the months…

EMS Predictions: Payment Reform

posted on Mar 14, 2019 Best Practices

Each year, experts from ESO review the most current information from its large collection of customer-submitted data, firsthand field experience and industry research to create a predictions publication for three…

Take Aim to Create Meaningful Process Improvement

posted on Mar 11, 2019 Best Practices

If you’ve ever had a quality improvement project spin its wheels and get nowhere – or put countless hours of effort and work into implementing an intervention just to have…

5 Ways Geolocation Helps Fire and EMS

posted on Mar 04, 2019 Best Practices

New and free tools are now available to help first responders be more prepared for emergency response as well as more efficiently locate victims, team members, and community resources, all…

Findings from the 2019 ESO EMS Index

posted on Feb 21, 2019 Best Practices

Today we announced the findings of the “2019 ESO EMS Index!” Now in its second year, the Index tracks the performance of more than 1,200 EMS agencies nationwide and examines…

2019 ESO EMS Index

posted on Feb 19, 2019 Data & Analytics

Understand the big-picture performance of EMS agencies across the United States as outlined in the 2019 ESO EMS Index. Based on data from more than 1200 agencies and representing 7.58…

Get More From Your Data: Improved Research and Patient Care

posted on Feb 14, 2019 Best Practices

Whether you are a researcher pursuing an important topic, or an EMS agency or hospital diligently collecting data on your team’s performance, you are most likely looking for ways to…

Improving Hospital Performance Metrics in 10-Minutes a Day

posted on Feb 06, 2019 Best Practices

Rotating shift schedules can sometimes work against a hospital staff tasked with providing high quality care and patient safety for long hours at a time, with team members they may…

Battling Rising Readmission Rates for Stroke

posted on Jan 30, 2019 Best Practices

It is predicted that an additional 3.4 million U.S. adults will have had a stroke by 2030, a 20.5% increase in prevalence from 2012. With this rising prevalence of strokes,…

Fire Department Launches First All-Female Shift

posted on Jan 24, 2019 Industry Insights

Congratulations to ESO customer Spokane County Fire District #8 for their first all-female shift! As firefighter-paramedic Jennifer Raudebaugh tells FireRescue1 “I get kind of choked up about it. I want to…

The Best Data to Illustrate a Fire Department’s Value

posted on Jan 23, 2019 Best Practices

Although firefighters primarily think of people they protect and serve as members of their community, they are, in fact, also customers. And just like any business, it’s important for executives…

ESO Flu Index

posted on Jan 21, 2019 Industry Insights

Flu is here. We look at data each week from the ESO Datasphere (data from approximately 1,200 EMS agencies across the country) to track flu calls and cases. What we…

Understanding the Role of the 911 Dispatcher

posted on Jan 21, 2019 Industry Insights

In more than 6,000 public safety answering points (PSAPs) around the nation, an unsung hero plays a key role. They help save lives and property, are masters of multitasking, and…

3 Steps for Better EMS Performance Metrics

posted on Jan 11, 2019 Best Practices

Performance metrics are becoming increasingly important in the health care industry, and EMS agencies are beginning to feel the effect. “Value-based health care” is on the rise and the percentage…

What’s in Store for Hospitals in 2019?

posted on Jan 03, 2019 Best Practices

What does 2019 have in store for hospitals? If we take a sneak peek into our crystal ball, we’ll see that there is a need for together communication between EMS…

What Does 2019 Have in Store for Fire Departments?

posted on Jan 03, 2019 Best Practices

If we peer into the crystal ball, what will we see in 2019? For fire departments, we see awareness of mental health and overall wellness as a big topic. We…

What Does 2019 Hold In Store for EMS Agencies?

posted on Jan 02, 2019 Best Practices

A new year always brings with it new challenges and new opportunities. For EMS organizations, one big issue to watch is the rule changes around controlled substances. Provider safety and…

EMS Predictions

posted on Jan 01, 2019 Industry Insights

Download EMS Predictions for 2019 to learn steps to adapt with the evolution of shared decision-making, role of EMS in value-based purchasing, and more.

Fire Department Predictions

posted on Jan 01, 2019 Industry Insights

Download Fire Department Predictions for 2019 to learn how accreditation can impact your funding streams for your fire department, the role of data in effective budgeting, and more.

Hospital Predictions

posted on Jan 01, 2019 Industry Insights

Download Hospital Predictions for 2019 to learn the latest trends in evidence-based care and insightful questions to ask your team and much more.

Improving Fire Radio Standards

posted on Dec 19, 2018 Best Practices

In such a potentially life-threatening line of work like firefighting, reliable communication is one of the top concerns in keeping all team members safe, in addition to preserving property and lives…

Top 10 PCR Mistakes and How EMS Can Avoid Them

posted on Dec 17, 2018 Best Practices

On an especially busy shift or during long hours, it may be tempting to rush through the patient care record (PCR), or feel compelled to move on quickly to the…

Fire Safety Project Empowers Students to Educate Community

posted on Dec 14, 2018 Industry Insights

A new approach to fire safety is not only teaching high school students the key concepts of fire prevention, but empowering them to help their fellow community members in a practical and…

Best of EMS

posted on Dec 12, 2018 Industry Insights

Who doesn’t love a good “best of” collection? Greatest hits albums, Oprah’s favorite things, ESPN’s highlights reels. They sort through the noise and give us just the very best. That’s…

Ensuring Your Smart Response Vehicles Stay Connected

posted on Dec 10, 2018 Best Practices

First responders today are driving and operating increasingly “smart” vehicles, sending and receiving data on an almost constant basis. From automatic vehicle location (AVL) and computer aided dispatch (CAD), to…

How EHR Training is Improving Physician Job Satisfaction

posted on Dec 06, 2018 Best Practices

When going through medical school, most future physicians imagine saving lives, making a difference in the health of countless adults and children, or maybe even discovering the cure for some terrible…

4 Can’t Miss Hospital Resources

posted on Dec 05, 2018 Best Practices

Continued learning is valued in every profession, but it’s easy to get wrapped up in the busyness of life and fall behind on the “things you should know”. This time…

Webinar: Preventing Mistakes for Better Patient Safety

posted on Dec 04, 2018 Best Practices

Patient safety has been a big topic in healthcare for the past 10-15 years, and the focus on patient safety has resulted in quantifiable improvements in reducing the harm that…

Mobile Devices in Hospitals: Combating Contamination

posted on Nov 30, 2018 Best Practices

While cell phones and mobile devices are an ubiquitous part of life for health care providers – both on and off the job – more research is being conducted into…

Virtual Reality as an Effective Fire Training Tool

posted on Nov 26, 2018 Industry Insights

The reach of Smart Firefighting is now quickly spreading into a new sphere for firefighters around the globe: training and education. While smart technologies have become somewhat common in numerous areas of…

Limited-Time Early Bird Discounts Available for Wave 2019

posted on Nov 20, 2018 Best Practices

 One of the industry’s top training and networking events for EMS, fire, and hospital professionals is now open for registration, with a special Early Bird discount available until Dec. 1, 2018. Wave 2019 is…

Quality Innovation Networks – Notable Impact for Providers 

posted on Nov 19, 2018 Best Practices

The most recent report from the Centers for Medicare & Medicaid Services (CMS) shows that the federally funded Quality Improvement Organization (QIO) program achieved an impressive and far-reaching impact in a…

10 Emergency Departments Reduce Opioid Prescriptions by 36%

posted on Nov 15, 2018 Best Practices

For around two decades years now, many health care providers have witnessed first-hand the results of the so-called “opioid epidemic.” Operating under the early mistaken idea that prescription opioids were not highly…

Medication Mistakes: bad employees or system flaws?

posted on Nov 13, 2018 Best Practices

The agency’s Clinical and Education Coordinator got the phone call from Kyle, a paramedic, at 2:30 in the morning. Kyle reported that earlier in his shift he had cared for…

Closing the Feedback Loop from Hospital to EMS

posted on Nov 13, 2018 Best Practices

In emergency response, EMTs have traditionally focused on the immediate impression and care of a patient, rapid transport to the appropriate facility, and, finally, a successful hand off to an…

Webinar: The EMS Revolution

posted on Nov 07, 2018 Data & Analytics

In 1776, scrappy American colonists challenged the British government and the world was never the same. In 2018, two new research studies are challenging EMS operations and it’s likely that…

The Barriers and Benefits of Telehealth Technologies

posted on Nov 05, 2018 Best Practices

It’s not uncommon for people today to conduct a wide range of daily tasks and business remotely. From online banking, to grocery shopping, to airline reservations, and even registering your…

5 Key Reports for EMS Leaders

posted on Nov 02, 2018 Industry Insights

All EMS agencies collect incident and patient data – to stay compliant, ensure protocols are followed, and to report into state and federal agencies. However, collecting data is only the…

Thermal Imaging Cameras for More Effective Firefighting

posted on Nov 01, 2018 Best Practices

Today’s firefighting agency has an invaluable tool in its mission to protect lives and properties: the thermal imaging camera (TIC). A TIC is a device, typically handheld, that can be…

Hospitals See 45% Increase in Serious Birth Complications

posted on Oct 28, 2018 Data & Analytics

The rate of severe complications encountered during hospitals births has risen sharply over the last 10 years, according to a recent study released by the Agency for Healthcare Research and Quality (AHRQ)….

Sharing Patient Records During Natural Disasters

posted on Oct 26, 2018 Data & Analytics

The patient sitting before you has been evacuated from a devastating hurricane. His is 75 years old and has no access to his medication, and you are scrambling to locate…

Announcing: 2018 ESO Fire Trends Report Now Available

posted on Oct 18, 2018 Company Updates

Earlier this year, we explored four predictions we believed would have the biggest impact on fire departments in 2018. Among those predictions, visibility and accessibility to data was highlighted as…

4 Easy Ways to Make Your Fire Agency Safer During NFPW 2018

posted on Oct 10, 2018 Best Practices

Every year for almost 90 years, the beginning of October – specifically the week surrounding October 8 – has been set aside to commemorate the Great Chicago Fire of 1871,…

National Fire Prevention Week: Educating Your Community

posted on Oct 09, 2018 Best Practices

While firefighting technologies continue to advance at lightening speed, it’s perhaps surprising that members are the community are actually more likely to die in a home fire today than they…

Improving Safety with Fire Data

posted on Oct 04, 2018 Best Practices

>Leander Fire Chief Bill Gardener and Director at ESO Cheryl Black tackle community risk reduction, and cancer reduction and proof in their on-demand webinar “Improving Safety with Fire Data”. In…

4 Ways Hospitals Can Partner with EMS to Reduce Readmission

posted on Sep 10, 2018 Best Practices

Hospital readmissions can pose a real problem for health care providers, not only in keeping emergency departments (EDs) packed and overt-stressed, but in driving costs higher and higher, and causing…

Emergency Department Costs, Severity of Cases on the Rise

posted on Sep 06, 2018 Data & Analytics

A recent study is showing that emergency department spending per patient has nearly doubled from 2009 to 2016 – with a marked increase in the number of highest severity ratings…

3 Steps to Implement Your EMS Agency’s New ePCR

posted on Aug 31, 2018 Best Practices

In 1966, a famous whitepaper was published and made its way all the way to the desk of the President of the United States, offering research that proved that, at…

The Index Mid-Year Update: How Does Your Agency Compare?”

posted on Aug 16, 2018 Company Updates

Earlier this year, we launched the first-ever ESO EMS Index to look at five key metrics that affect EMS agencies across the country. We looked at more than 5 million…

It’s Coming – The 2018 EMS Index: Mid-Year Update

posted on Aug 14, 2018 Best Practices

Earlier this year, we identified a number of trends we believed would have an impact on EMS organizations in 2018. The prevailing theme is data. Or, rather, the need for…

How HIEs Deliver Value in Healthcare

posted on Aug 13, 2018 Industry Insights

It often takes an entire team of health care professionals to reach a positive outcome for a patient, and a recent push for better information-sharing between all professionals along the…

Harnessing Data to Make Firefighting Smarter

posted on Aug 01, 2018 Data & Analytics

The “smart technology” that you find in your phone, in your car, in your watch, and in your home can make life easier, more integrated, more efficient, and even safer….

The EMS Revolution

posted on Jul 30, 2018 Industry Insights

In 1776, scrappy American colonists challenged the British government and the world was never the same. In 2018, two new research studies are challenging EMS operations and it’s likely that…

Medical Schools Driving Electronic Health Records Training 

posted on Jul 30, 2018 Industry Insights

It’s a common perception that medical technology – in the operating room, in examinations, and in pharmaceuticals – has the potential to evolve at a rapid rate, and medical schools…

The Future of Healthcare Analytics

posted on Jul 27, 2018 Best Practices

As healthcare providers and administrators continue to pursue the so-called Triple Aim – to improve patient experience of care, to improve the health of populations, and to reduce the per…

Faster 911 Response Time Thanks to Location Services

posted on Jul 19, 2018 Industry Insights

From online maps to finding restaurants near you, most people utilize the location features of their smart phones on a regular basis. This same technology, however, will soon be used…

FDA Releases New, Free Mobile Database

posted on Jul 16, 2018 Industry Insights

Understanding your prescriptions and medications is now easier and more convenient than ever, as the US Food and Drug Administration (FDA) recently launched its free Drugs@FDA Express app, the mobile version of…

Let’s Talk Smart Firefighting

posted on Jul 13, 2018 Industry Insights

What is Smart Firefighting?  According to the National Fire Protection Agency, in 2015, U.S. fire departments responded to an estimated 365,500 home structure fires that caused 2,560 deaths, 11,075 civilian injuries,…

Sensors and the Future of Firefighting Equipment

posted on Jul 11, 2018 Industry Insights

Very few other occupations on Earth result in immediate death if a worker’s personal protective equipment (PPE) is breached. Similar to astronauts or deep-sea divers, a firefighter’s safety equipment is often the only thing…

Fighting Fire with Sound: Wave Extinguisher

posted on Jul 10, 2018 Industry Insights

Two U.S. electrical engineering students have discovered a cutting-edge and unconventional way to fight fires: with sound. Specifically, bass frequencies between 30 and 60 Hz. Seth Robertson and Viet Tran – both…

The Use of Drones in Firefighting

posted on Jul 09, 2018 Industry Insights

When fighting a fire or responding to an incident, every piece of information can be important in creating an effective response. From pre-planning data pulled from inspections, to knowledge of…

New Insight into Why U.S. Ranks #1 in Healthcare Costs

posted on Jul 05, 2018 Industry Insights

A recent study conducted by the Harvard Global Health Institute and the London School of Economics revealed that the U.S. continues to outpace its peers when it comes to healthcare spending. After analyzing data from 11 high-income countries, the results…

5 Ways Data Improves the Patient Experience

posted on Jul 03, 2018 Best Practices

Data is available in an over-abundance in health care settings, and a patient’s experience is becoming more and more digitized. The key, however, is knowing how to process and use…

Save Time and Improve Reporting with Fire and EHR Software

posted on Jun 26, 2018 Data & Analytics

Iona-McGregor Fire District was looking for easy-to-use fire department software that would guide responders to input the essential data, improve the quality of reports and meet their state reporting needs….

How the Internet of Things Impacts Health Care

posted on Jun 12, 2018 Best Practices

As a wide range of industries rely more and more on the Internet of Things (IoT) to make life more seamless, individuals are recording and sharing information at unprecedented levels….

EMS Data – 5 Things You Never Thought You’d Hear A Fed Say

posted on Jun 11, 2018 Industry Insights

  What’s the view on EMS data from inside the federal government? At ESO’s Wave 2018 conference, Noah Smith, former federal bureaucrat overseeing the National EMS Information System (NEMSIS), now serving…

June is National Safety Month

posted on Jun 06, 2018 Best Practices

The Connection Between ePCRs and National Safety Month  Ever year in June, the National Safety Council and thousands of organizations worldwide participate in National Safety Month, an opportunity to focus on reducing the…

Transitioning to NEMSIS 3: Three Key Steps to Prepare

posted on Jun 05, 2018 Best Practices

If you’re like many EMS service providers across the U.S., you’re probably preparing for – or currently working towards – integration of the new NEMSIS Version 3 standards for your…

What Veteran Firefighters Can Share with Newcomers 

posted on Jun 01, 2018 Industry Insights

It’s been said that the for a veteran firefighter, the officer’s hand light is the heaviest tool you’ll ever pick up, because it represents the weight of responsibility that you must now…

What Will Data Look Like in 20 Years?

posted on May 31, 2018 Best Practices

Technology that gathers data is exponentially expanding around us – from refrigerators that assess your food stock and send you a virtual grocery list, to your own digital advisor who…

Celebrating EMS Week 2018

posted on May 25, 2018 Company Updates

This week is the 44th annual National EMS Week and we wanted to share with you our personal experiences in the field. Thank you for all you do! Kenny Schnell, Senior…

5 Steps to Optimize Your Fire Training Program

posted on May 22, 2018 Best Practices

Training in a fire department is imperative to form an efficient, safe, and well-prepared force. A well-trained team saves lives, whether the lives belong to members of the community or…

National Nurses’ Week: A Look At The Long Hours

posted on May 14, 2018 Best Practices

Each year, National Nurse’s Week celebrates the more than 4.1 million professionally active nurses in the U.S., pausing to appreciate members of what Americans have rated as the “most honest…

How Healthcare Providers Can Observe American Stroke Month

posted on May 07, 2018 Best Practices

In honor of the month of May’s designation as American Stroke Month, the American Stroke Association (ASA) is encouraging health care providers and hospitals to focus on the latest developments…

As Sepsis Cases Rise in U.S. Hospitals, How Can Data Help?

posted on May 03, 2018 Industry Insights

Sepsis is on the rise in the United States, according to a recent federal study, with the number of diagnosed cases tripling in the last decade. And at a hefty…

Antibiotic ‘Superbugs’ Have Hospitals on High Alert

posted on May 01, 2018 Industry Insights

The Center for Disease Control (CDC) is ramping up its efforts to prepare hospitals and medical staff for the possibility of encountering and containing rare but lethal “nightmare bacteria,” microbes…

New Data on Stroke Assessment Could Mean Change for EMS

posted on Apr 30, 2018 Best Practices

The assessment and treatment of acute stroke patients by EMS technicians is on the cusp of a major shift, similar to that experienced in recent years for the screening and…

Firefighters Face 60% Increase in Fire Calls in 2018

posted on Apr 26, 2018 Data & Analytics

The first few months of 2018 may be in the books, but firefighters across the U.S. are staying busier than ever, according to a recent statement by the American Red…

World Immunization Week: Urgent Global Need for Vaccines

posted on Apr 25, 2018 Industry Insights

Last week marked the start of the 6th annual World Immunization Week, an effort endorsed by the World Health Organization (WHO) to highlight how vaccination can improve and save lives…

A Look at Data-Driven Decisions for Fire Depts. – Part 1

posted on Apr 25, 2018 Data & Analytics

As a fire department, are you effective? Are you making defensible decisions for things like staffing, operations, budget? If you answered yes, Jason Hathcock and Frank Blackley challenge you to…

Big Data, Smart Data and Fire

posted on Apr 23, 2018 Data & Analytics

Earlier this year, we predicted trends that were going to have an impact on firefighters and fire departments around the country. One of them was about the use of data….

Trauma Survivors Offer Gratitude to First Responders

posted on Apr 23, 2018 Industry Insights

When you’ve been working a 9- or 12-hour shift – or maybe more – your day or night is a blur of calls ranging from the simple to the traumatic,…

Things to Know from the CMO

posted on Apr 11, 2018 Industry Insights

“Bad officials are elected by good citizens who do not vote”             -George Jean Nathan The evaluation of effectiveness regarding Emergency Medical Services and our impact on the public health…

Data Integration – Why EMS is a Great Partner for Hospitals

posted on Apr 03, 2018 Industry Insights

There are fewer faster or dramatic ways to change the relationship between EMS and hospitals than with the vendor-agnostic, bidirectional data exchange that comes with ESO Health Data Exchange (HDE)….

In the News: Miramar Fire-Rescue

posted on Mar 26, 2018 Data & Analytics

Miramar Fire-Rescue is located in Florida, between Ft. Lauderdale and Miami, and they serve a population of over 130,000 people. As the Regional Account Manager for Florida, I have the…

Mission Possible: Acute Stroke Care

posted on Mar 08, 2018 Best Practices

According to the American Heart Association, someone in the US has a stroke about once every 40 seconds. However, as the ESO EMS Index shows, in 2017 only 50.5% of…

How Fire Inspections Software Makes Paper Obsolete

posted on Mar 06, 2018 Industry Insights

From one fire agency to the next, you can bet your next paycheck that each has their own way of conducting inspections. There’s also no doubt that inspectors are focused…

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