Category: Best Practices

Can Hospitals Share COVID-19 Data with EMS? Yes!

posted on Aug 07, 2020 Best Practices

As healthcare professionals and administrators continue to adapt to working in COVID-era conditions – caring for patients while also taking extra steps to keep their providers safe – many hospitals…

3 Time-Saving Tricks in ESO EHR

posted on Aug 05, 2020 Best Practices

Creating digital patient care reports – or electronic patient care records (ePCRs) – in the prehospital setting is an important part of documenting treatments, collecting the right data needed to…

Starting a Community Outreach Program in Fire & EMS

posted on Aug 04, 2020 Best Practices

Every year, EMS and fire departments host a variety of outreach efforts, also known as community risk reduction (CRR) programs, to improve their communities’ health and safety proactively. From school…

Unlock Your Fire Data Story

posted on Jul 29, 2020 Best Practices

Fire departments are increasingly being asked to share data that offers greater insight into what they do on a daily basis, as well as the value they bring to their…

4 Specialty Patient Forms You Need in Your ePCR

posted on Jul 27, 2020 Best Practices

If your EMS agency is using an electronic patient care record (ePCR) tool, you don’t want to miss out on the benefits you can gain from specialized forms. Today’s top…

5 Features You Need in a Fire RMS

posted on Jul 23, 2020 Best Practices

Transcript: Hello, my name is Bill Gardner. I’m a retired fire chief with 35 years experience in public safety — both fire and EMS. One of the most important things…

Why You Need Cloud-based Software

posted on Jul 23, 2020 Best Practices

   Transcript: Hello, my name is Bill Gardner. I’m a retired fire chief with 35 years experience in public safety, both fire and EMS. One of the most difficult…

Why You Need an ePCR Integration

posted on Jul 23, 2020 Best Practices

Transcript: Hello, my name is Bill Gardner. I’m a retired fire chief with 35 years in public safety, both fire and EMS. The Fire Service of today has taken on…

Fax vs. Scan: What’s Right for Your Emergency Department?

posted on Jul 21, 2020 Best Practices

You can check your email on your phone, see who is at your front door from your work, and monitor your city’s traffic in real time via satellite imagery. But…

Why Hospitals Need EMS Data During COVID-19

posted on Jul 16, 2020 Best Practices

While some hospitals across the nation are slowly recovering from the massive first wave of COVID-19 cases – and others are gearing up to battle the growing second wave –…

3 Must-Have ePCR Integrations

posted on Jul 14, 2020 Best Practices

Digital patient records – also known as electronic patient care records or ePCRs – offer countless benefits in prehospital care. From built-in analytics, easier-to-complete forms, and less paperwork post-call, ePCR…

Fire RMS Basics: Software That Benefits Fire Departments

posted on Jul 07, 2020 Best Practices

Today’s fire departments are increasingly facing the blessing and the curse of large amounts of data. From incident reports and inspections to personnel information and electronic patient care records (ePCRs),…

Webinar: How to Select Your New ePCR

posted on Jun 18, 2020 Best Practices

As department’s needs change, compliance requirements evolve, and technologies mature, EMS leaders have a responsibility to ensure their patient record solution is up to snuff. Whether making the big leap…

4 Types of Data Every Fire Department Should Be Collecting

posted on Jun 02, 2020 Best Practices

Today’s fire industry continues to evolve to better incorporate a wide range of data available from both incident response and department operations. Going beyond the reactive mode of simply responding…

Better Care & Easier Reporting with EMS & Fire Software

posted on May 27, 2020 Best Practices

Gone are the days of recording patient feedback with paper and pencil, and spending hours compiling reports from different systems. Integrated software – designed to address the numerous inputs from…

Improving Patient Outcomes with Hospital/EMS Collaboration

posted on May 26, 2020 Best Practices

Sharing patient information along the continuum of care not only improves patient care and operational efficiencies, but it also allows learning opportunities for all providers. Having access to a complete…

The Value of an Integrated Fire RMS

posted on May 26, 2020 Best Practices

From tracking patient care to being aware of what your own team members are experiencing out in the field, clinical-quality data that is easily accessible not only improves your operations…

Improving Large Scale Fire Operations with a Full Fire RMS

posted on May 26, 2020 Best Practices

Larger departments face challenges ranging from training the newest individual, all the way up to managing change in leadership. A single, cloud-based work environment not only brings a new team…

Creating Quality Improvement in Your EMS Agency

posted on May 26, 2020 Best Practices

Having access to high-quality data is imperative to creating effective quality improvement projects. See how ESO tools simplify your data gathering and allow you to focus on the changes you…

What Firefighters Want from Technology

posted on May 20, 2020 Best Practices

A recent study of the global fire service is indicating that agencies across the world are experiencing a paradigm shift in not only how they are currently use data, but…

Fire Data: Making the Connection from Output to Outcome

posted on May 15, 2020 Best Practices

Datapoints and metrics continue to play an important role in the day-to-day function of fire agencies. Outputs are Useful and Important With numerous reporting requirements at national and state levels,…

Don’t Miss: FEMA Funds for Hiring, Retaining Firefighters

posted on Apr 24, 2020 Best Practices

While the world continues to focus on the fight against COVID-19, other fire emergencies don’t necessarily stop. Firefighters around the U.S. are stilled called out to fight structure fires, assist…

Two New Grants Help Fire Agencies Amid the COVID-19 Battle

posted on Apr 23, 2020 Best Practices

EMS agencies and first responders continue to fight COVID-19 on the frontlines in a health emergency unprecedented in recent history. And while health care professionals face the most immediate risks…

3 “Must Have” Scheduling Features for EMS Agencies

posted on Apr 06, 2020 Best Practices

When you’re looking for new EMS scheduling software it be a challenge to know just what to look for to help your agency stay on top of schedules, maximize time efficiencies and…

7 Benefits of Implementing an Online Time Clock

posted on Apr 06, 2020 Best Practices

Curious as to how you can improve accountability and gain better insight into your employee scheduling data? Take a look at adding a biometric (fingerprint ID) timeclock into your time and attendance workflow….

The Benefits of Reporting in EMS Scheduling Software 

posted on Apr 06, 2020 Best Practices

The EMS industry is a fast-paced operation with an extended amount of moving parts. Keeping up with the schedules within your station using manual processes can be exhausting and extremely…

Save Time and Money with Properties & Inspections

posted on Apr 02, 2020 Best Practices

Property pre-planning and inspections software allows fire departments to better serve their communities by streamlining the pre-planning and inspection process and improving situational awareness during an emergency through access to…

Using Your ESO Software During the COVID-19 Outbreak

posted on Mar 06, 2020 Best Practices

As of March 16, there have been 3,487 confirmed cases of COVID-19 (also known as the novel coronavirus) and 68 deaths in the United States as reported by the Center…

ESO Announces Three New Industry Prediction Papers for 2020

posted on Feb 18, 2020 Best Practices

ESO marked the start of 2020 with the release of a new set of industry predictions papers, leveraging its years of expertise along with an extensive collection of data submitted…

Why Hospitals Should Care About Improving EMS Relationships

posted on Feb 05, 2020 Best Practices

When a patient picks up the phone to call 911, the clock starts ticking. As the ambulance arrives and the EMS team goes to work, healthcare begins and does not…

Wave 2020 Sneak Peek: ‘Data Drives Interoperability’

posted on Jan 01, 2020 Best Practices

Data plays a huge role in ensuring your pre-hospital care and emergency department is running efficiently and effectively. If you’ve ever wondered if you’re making the most of your data,…

Wave 2020 Session Sneak Peek: ‘Data Drives EMS’

posted on Dec 31, 2019 Best Practices

The countdown to Wave 2020 – the premier conference for data and technology in EMS, fire, and hospitals – is on, and we’re sharing some of the can’t-miss topics making…

2019 Fire Trends: Most Common Property Types in Fire Calls

posted on Dec 30, 2019 Best Practices

Over the course of a year or several months, you may have a general idea of the most common types of calls your fire department encounters. You may find yourself…

Become a Product Pro with ESO’s 2-Day Training Academy

posted on Dec 20, 2019 Best Practices

If you’re planning a trip to Austin this year to attend the ESO Wave Conference – the leading EMS, fire, and hospital industry event focusing on using data for improved…

‘DOCUMENT’ to Improve Run Reports for Your EMS Agency

posted on Sep 25, 2019 Best Practices

Accurate documentation for EMS agencies is key to success both in the field, and in the office. Not only does it improve patient outcomes, it also provides accurate claims processing,…

First Responders: Reigniting Your Personal Fire

posted on Sep 25, 2019 Best Practices

Firefighters, EMTs, and first responders start are used to giving their all to their jobs, whether they’re placing their own lives in danger to save a civilian, or arranging their…

Controversies in Spinal Motion Restriction

posted on Sep 25, 2019 Best Practices

Every so often, a concept that has been passed down for generations of first responders is questioned, and surprising new data potentially changes one of the most basic, accepted treatment…

9 Important Lessons Learned from Hurricane Florence

posted on Sep 25, 2019 Best Practices

In September 2018, the powerful Hurricane Florence made landfall in the Carolinas, causing catastrophic damage by dumping more than 30” of rain, sustaining winds of up to 140 mph, and…

EMS More Commonly Face Physical, Verbal Assault on the Job

posted on Sep 25, 2019 Best Practices

Is it becoming more dangerous to work in the EMS industry? Recent studies, both international and domestic, are suggesting that EMS personnel are increasingly experiencing workplace abuse, both physical and…

Females, Minority Groups Remain Underrepresented in EMS

posted on Sep 23, 2019 Best Practices

Talk of “workplace diversity” is nothing new across many industries. But when it comes to healthcare, creating a workforce that reflects the communities being served can help reduce some very…

EMS: Prep for New DEA Controlled Substance Regulations

posted on Sep 17, 2019 Best Practices

After decades of blurred lines and state-driven interpretation of the Controlled Substance Act, the United States Drug Enforcement Administration (DEA) is refining and clarifying its requirements specific to EMS agencies…

EMS Updates: While Overdoses Fall, Opioids Rates Increase

posted on Aug 26, 2019 Best Practices

ESO recently released a mid-year update to its extensive nationwide 2019 EMS Index report, adding to the original 7.8 million patient records an additional 3.8 records gathered in the first…

Why First Responders Face Increased Risk for PTSD, Suicide

posted on Aug 23, 2019 Best Practices

For most Americans, a typical day at the office comes with the usual ups and downs, some stress, difficult clients, perhaps some inner-office politics. For first responders, on the other…

Industry Insight: EMS Rates of Complete Stroke Assessments

posted on Aug 23, 2019 Best Practices

At the end of 2018, ESO released its second annual EMS Index, an in-depth report covering key data points and trends in the EMS industry, based on more than 7.58…

New Updates: 2019 EMS Industry Index Mid-Year Data

posted on Aug 20, 2019 Best Practices

If you’re looking for the most up-to-date data on the EMS industry’s top pressing issues, you don’t want to miss the mid-year update to ESO’s in-depth EMS industry index. At…

3 Best Practices for EMS Documenting Opioid Cases

posted on Aug 19, 2019 Best Practices

In 2016, the U.S. Department of Health and Human Services released concerning statistics about the use and abuse of opioids in the U.S., sparking a nationwide response to the duly…

4 Reasons Why Your EMS Data is Important to NEMSIS

posted on Aug 07, 2019 Best Practices

If you are a part of an EMS agency in any U.S. state – or the majority of U.S. territories – you undoubtedly are aware of the efforts of the…

5 Ways Inspection Makes Fire Response More Efficient

posted on Jul 29, 2019 Best Practices

For fire agencies everywhere, inspecting properties within a community is a key role that fulfills not only national, state, and local safety requirements but can actually help increase efficiencies within…

Make NFPA 1620 Plans a Reality for Your Fire Agency

posted on Jul 15, 2019 Best Practices

Property inspection is a key role served by fire agencies in their communities, creating not only safer communities on a daily basis but also paving the way for more efficient…

6 Key Data Points Every Fire Department Should Analyze

posted on Jul 11, 2019 Best Practices

Data in the fire industry has been a forefront topic in recent years, and for good reason. Tracking and analyzing data, statistics, and trends can be an extremely powerful tool…

An Insider’s Guide to a Successful Fire Grant Application

posted on Jul 08, 2019 Best Practices

Have you ever wondered exactly what people who approve fire grant applications are looking for when they make their decisions? If you’ve ever wished for an insider’s perspective on fire…

Less Pain, More Power with Integrated ePCR & Fire Software

posted on Jul 02, 2019 Best Practices

If you’ve ever found yourself painfully re-entering data from a call from one software tool to another, you’ve probably felt the frustration of those duplicated efforts. With numerous other tasks…

5 Stress-Busting Activities for Firefighters

posted on Jun 26, 2019 Best Practices

A first responder’s job is inherently stressful. From those dangerous and upsetting calls that you just can’t shake, to the interrupted sleep of shift work… it’s not surprising that fire…

6 Unexpected Benefits of Continuing Education for EMS

posted on May 20, 2019 Best Practices

As the nation celebrates National EMS Week, EMS agencies and citizens alike across the U.S. are recognizing the important work emergency health professionals accomplish in their communities. An important element…

Announcing QI Summer School

posted on May 13, 2019 Best Practices

This year at ESO we’re doubling down on our quality improvement focus. In fact, I’d go as far as to say it is my mantra for the whole year. From…

How to Reduce Time to Treatment

posted on May 08, 2019 Best Practices

For many conditions, reducing the time to treatment has a strong correlation to patient outcomes. Stroke is one such example. In fact, according to The Journal of Emergency Medicine, patients…

Leveraging Stroke Scales to Improve Patient Care

posted on May 03, 2019 Best Practices

Stroke is the leading cause of morbidity and mortality in the United States, meaning there is an increased need for EMS to recognize the signs of a stroke in prehospital settings…

Selecting Your Next QI Project: Let the Data Be Your Guide

posted on Apr 25, 2019 Best Practices

When it comes to improving the health and safety of our EMS professionals, patients, and communities, we all want to do better. If your EMS agency is like most, there’s…

Liberty Fire Department Saves Time, Leverages More Data

posted on Apr 22, 2019 Best Practices

Fire agencies are always pushing for improvement. Whether it’s tweaking operational procedures or adding new training opportunities, more efficient firehouses mean safer communities and teams. But how can an agency…

10 Signs You Need a New Fire RMS

posted on Apr 11, 2019 Best Practices

If you work at a fire department you use software every day to document calls, perform checks, run reports and more. Software has become an integral part of the fire…

How One Fire Agency Made the Switch to More Useful Data

posted on Apr 08, 2019 Best Practices

For today’s professional EMS and fire agencies, data analysis is a necessary component of daily operating procedures. Not only does it ensure that your agency remains in compliance and can…

Screening Tool Optimizes EMS Mental Health Transports

posted on Apr 05, 2019 Best Practices

There are more than 7.4 million mental health–related emergency department (ED) visits in the U.S. every year, and of these, approximately 30 percent arrive by ambulance. Unfortunately, due to a…

Fighting PTSD in the Firehouse

posted on Apr 03, 2019 Best Practices

They’re heroic and brave and can handle any situation. They run towards danger while others are running away. They enter a fire and emerge with rescued people, animals, property. They…

Hospital Predictions: Changes in Acute Stroke Care

posted on Mar 28, 2019 Best Practices

Every year, ESO’s experts to make predictions about what the year ahead will most likely bring for the hospital, fire, and EMS industries. These prediction publications also include recommended action…

5 Ways Geolocation Helps Fire and EMS

posted on Mar 25, 2019 Best Practices

New and free tools are now available to help first responders be more prepared for emergency response as well as more efficiently locate victims, team members, and community resources, all…

EMS Predictions: Changes on DEA Controlled Substance Rules

posted on Mar 20, 2019 Best Practices

As one of the leading holders of EMS data in the nation, ESO maintains a unique perspective into trends and factors that promise to impact the industry in the months…

EMS Predictions: Payment Reform

posted on Mar 14, 2019 Best Practices

Each year, experts from ESO review the most current information from its large collection of customer-submitted data, firsthand field experience and industry research to create a predictions publication for three…

Take Aim to Create Meaningful Process Improvement

posted on Mar 11, 2019 Best Practices

If you’ve ever had a quality improvement project spin its wheels and get nowhere – or put countless hours of effort and work into implementing an intervention just to have…

Reducing Distractions in the ED

posted on Mar 05, 2019 Best Practices

In 2013, The Joint Commission Journal on Quality and Patient Safety found that memory retention decreases when there are distracting noises in the hospital. Yet the very devices and tools…

5 Ways Geolocation Helps Fire and EMS

posted on Mar 04, 2019 Best Practices

New and free tools are now available to help first responders be more prepared for emergency response as well as more efficiently locate victims, team members, and community resources, all…

Firefighters’ Silent Killer: Heart Disease

posted on Feb 26, 2019 Best Practices

February is American Heart Month and there is perhaps no better time to focus on a concerning statistic for American firefighters: cardiac fatalities are the leading cause of death among…

Findings from the 2019 ESO EMS Index

posted on Feb 21, 2019 Best Practices

Today we announced the findings of the “2019 ESO EMS Index!” Now in its second year, the Index tracks the performance of more than 1,200 EMS agencies nationwide and examines…

Get More From Your Data: Improved Research and Patient Care

posted on Feb 14, 2019 Best Practices

Whether you are a researcher pursuing an important topic, or an EMS agency or hospital diligently collecting data on your team’s performance, you are most likely looking for ways to…

Improving Hospital Performance Metrics in 10-Minutes a Day

posted on Feb 06, 2019 Best Practices

Rotating shift schedules can sometimes work against a hospital staff tasked with providing high quality care and patient safety for long hours at a time, with team members they may…

EMS, Fire, and Revenue Recovery Sessions at Wave 2019

posted on Jan 31, 2019 Best Practices

Nearly 500 health and safety leaders have already registered to join us at Wave 2019. If you are one of them, then we cannot wait to see you in Austin!…

Battling Rising Readmission Rates for Stroke

posted on Jan 30, 2019 Best Practices

It is predicted that an additional 3.4 million U.S. adults will have had a stroke by 2030, a 20.5% increase in prevalence from 2012. With this rising prevalence of strokes,…

The Best Data to Illustrate a Fire Department’s Value

posted on Jan 23, 2019 Best Practices

Although firefighters primarily think of people they protect and serve as members of their community, they are, in fact, also customers. And just like any business, it’s important for executives…

3 Steps for Better EMS Performance Metrics

posted on Jan 11, 2019 Best Practices

Performance metrics are becoming increasingly important in the health care industry, and EMS agencies are beginning to feel the effect. “Value-based health care” is on the rise and the percentage…

What’s in Store for Hospitals in 2019?

posted on Jan 03, 2019 Best Practices

What does 2019 have in store for hospitals? If we take a sneak peek into our crystal ball, we’ll see that there is a need for together communication between EMS…

What Does 2019 Have in Store for Fire Departments?

posted on Jan 03, 2019 Best Practices

If we peer into the crystal ball, what will we see in 2019? For fire departments, we see awareness of mental health and overall wellness as a big topic. We…

What Does 2019 Hold In Store for EMS Agencies?

posted on Jan 02, 2019 Best Practices

A new year always brings with it new challenges and new opportunities. For EMS organizations, one big issue to watch is the rule changes around controlled substances. Provider safety and…

Improving Fire Radio Standards

posted on Dec 19, 2018 Best Practices

In such a potentially life-threatening line of work like firefighting, reliable communication is one of the top concerns in keeping all team members safe, in addition to preserving property and lives…

5 Best of Fire Resources

posted on Dec 18, 2018 Best Practices

Was part of your New Year’s resolution to learn something new? Maybe it was to just keep up with the trends. Either way, ESO is here to help you reach…

Top 10 PCR Mistakes and How EMS Can Avoid Them

posted on Dec 17, 2018 Best Practices

On an especially busy shift or during long hours, it may be tempting to rush through the electronic patient care record (ePCR), or feel compelled to move on quickly to…

Ensuring Your Smart Response Vehicles Stay Connected

posted on Dec 10, 2018 Best Practices

First responders today are driving and operating increasingly “smart” vehicles, sending and receiving data on an almost constant basis. From automatic vehicle location (AVL) and computer aided dispatch (CAD), to…

How EHR Training is Improving Physician Job Satisfaction

posted on Dec 06, 2018 Best Practices

When going through medical school, most future physicians imagine saving lives, making a difference in the health of countless adults and children, or maybe even discovering the cure for some terrible…

4 Can’t Miss Hospital Resources

posted on Dec 05, 2018 Best Practices

Continued learning is valued in every profession, but it’s easy to get wrapped up in the busyness of life and fall behind on the “things you should know”. This time…

Webinar: Preventing Mistakes for Better Patient Safety

posted on Dec 04, 2018 Best Practices

Patient safety has been a big topic in healthcare for the past 10-15 years, and the focus on patient safety has resulted in quantifiable improvements in reducing the harm that…

Mobile Devices in Hospitals: Combating Contamination

posted on Nov 30, 2018 Best Practices

While cell phones and mobile devices are an ubiquitous part of life for health care providers – both on and off the job – more research is being conducted into…

5 Reasons to Attend FHETS & Wave

posted on Nov 28, 2018 Best Practices

If you’re looking for a conference full of thought leadership, data analysis, and training sessions tailored to meet the needs of administrators and field providers alike, then we have the…

Better Alerting from EMS to Hospitals

posted on Nov 27, 2018 Best Practices

We all played telephone as kids. Where you tell your neighbor one thing, and the last person who hears it, hears something totally different. Or, less amusing and more common,…

Limited-Time Early Bird Discounts Available for Wave 2019

posted on Nov 20, 2018 Best Practices

 One of the industry’s top training and networking events for EMS, fire, and hospital professionals is now open for registration, with a special Early Bird discount available until Dec. 1, 2018. Wave 2019 is…

Quality Innovation Networks – Notable Impact for Providers 

posted on Nov 19, 2018 Best Practices

The most recent report from the Centers for Medicare & Medicaid Services (CMS) shows that the federally funded Quality Improvement Organization (QIO) program achieved an impressive and far-reaching impact in a…

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