Category: Best Practices

Guilford County EMS Case Study

posted on Aug 23, 2019 Best Practices

Guilford County EMS is the sole paramedic level provider of pre-hospital services to Guilford County in North Carolina. With more than 160 staffed and 50 part-time personnel, they needed to improve their agency’s reporting processes and outcomes. After receiving the task of understanding how to better use the data Guilford County collected, David Moran, Management Consultant, knew only an advanced ePCR solution like ESO Electronic Patient Record (EHR) paired with ESO Analytics would suffice.

Why First Responders Face Increased Risk for PTSD, Suicide

posted on Aug 23, 2019 Best Practices

For most Americans, a typical day at the office comes with the usual ups and downs, some stress, difficult clients, perhaps some inner-office politics. For first responders, on the other…

Industry Insight: EMS Rates of Complete Stroke Assessments

posted on Aug 23, 2019 Best Practices

At the end of 2018, ESO released its second annual EMS Index, an in-depth report covering key data points and trends in the EMS industry, based on more than 7.58…

New Updates: 2019 EMS Industry Index Mid-Year Data

posted on Aug 20, 2019 Best Practices

If you’re looking for the most up-to-date data on the EMS industry’s top pressing issues, you don’t want to miss the mid-year update to ESO’s in-depth EMS industry index. At…

3 Best Practices for EMS Documenting Opioid Cases

posted on Aug 19, 2019 Best Practices

In 2016, the U.S. Department of Health and Human Services released concerning statistics about the use and abuse of opioids in the U.S., sparking a nationwide response to the duly…

4 Reasons Why Your EMS Data is Important to NEMSIS

posted on Aug 07, 2019 Best Practices

If you are a part of an EMS agency in any U.S. state – or the majority of U.S. territories – you undoubtedly are aware of the efforts of the…

Findings from the 2019 ESO EMS Index: Mid-Year Update

posted on Aug 06, 2019 Best Practices

At the beginning of the year, we released our 2019 ESO EMS Index. We looked at data across six metrics from January 1, 2018 – December 31, 2018. Now six months later, the 2019 Mid-Year Update provides the change…

5 Ways Inspection Makes Fire Response More Efficient

posted on Jul 29, 2019 Best Practices

For fire agencies everywhere, inspecting properties within a community is a key role that fulfills not only national, state, and local safety requirements but can actually help increase efficiencies within…

Life EMS Case Study

posted on Jul 22, 2019 Best Practices

Make NFPA 1620 Plans a Reality for Your Fire Agency

posted on Jul 15, 2019 Best Practices

Property inspection is a key role served by fire agencies in their communities, creating not only safer communities on a daily basis but also paving the way for more efficient…

6 Key Data Points Every Fire Department Should Analyze

posted on Jul 11, 2019 Best Practices

Data in the fire industry has been a forefront topic in recent years, and for good reason. Tracking and analyzing data, statistics, and trends can be an extremely powerful tool…

An Insider’s Guide to a Successful Fire Grant Application

posted on Jul 08, 2019 Best Practices

Have you ever wondered exactly what people who approve fire grant applications are looking for when they make their decisions? If you’ve ever wished for an insider’s perspective on fire…

Less Pain, More Power with Integrated Software

posted on Jul 02, 2019 Best Practices

If you’ve ever found yourself painfully re-entering data from a call from one software tool to another, you’ve probably felt the frustration of those duplicated efforts. With numerous other tasks…

5 Stress-Busting Activities for Firefighters

posted on Jun 26, 2019 Best Practices

A first responder’s job is inherently stressful. From those dangerous and upsetting calls that you just can’t shake, to the interrupted sleep of shift work… it’s not surprising that fire…

ESO Analytics for QI

posted on Jun 06, 2019 Best Practices

Getting S.M.A.R.T. About Your Aim A common and effective tool for generating an aim statement is the S.M.A.R.T. criteria, a simple acronym that helps ensure

6 Unexpected Benefits of Continuing Education for EMS

posted on May 20, 2019 Best Practices

As the nation celebrates National EMS Week, EMS agencies and citizens alike across the U.S. are recognizing the important work emergency health professionals accomplish in their communities. An important element…

Announcing QI Summer School

posted on May 13, 2019 Best Practices

This year at ESO we’re doubling down on our quality improvement focus. In fact, I’d go as far as to say it is my mantra for the whole year. From…

How to Reduce Time to Treatment

posted on May 08, 2019 Best Practices

For many conditions, reducing the time to treatment has a strong correlation to patient outcomes. Stroke is one such example. In fact, according to The Journal of Emergency Medicine, patients…

5 Strategies to Improve Stroke Patient Care

posted on May 08, 2019 Best Practices

According to the CDC, approximately 795,000 Americans suffer a stroke each year. The best system of care can be offered when hospitals and EMS agencies work together effectively. Learn how…

EMS Quality Improvement Summer School

posted on May 07, 2019 Best Practices

Get your quality improvement project up and running with QI Summer School! Hosted by Drs. Remle Crowe and Scott Bourn, QI Summer School breaks down the science of improvement over…

Intro to EMS1 & FireRescue1 Academy

posted on May 07, 2019 Best Practices

ESO is partnering with EMS1 and FireRescue1 Academy to offer accredited, online continuing education to our customers. Watch this on-demand webinar to learn how your organization can benefit from online…

Leveraging Stroke Scales to Improve Patient Care

posted on May 03, 2019 Best Practices

Stroke is the leading cause of morbidity and mortality in the United States, meaning there is an increased need for EMS to recognize the signs of a stroke in prehospital settings…

Guide to EMS Quality Improvement

posted on Apr 29, 2019 Best Practices

An EMS quality improvement initiative can begin with as little as a single performance measure…if only you have a guide on how to do it! “Start with One,” written by…

Selecting Your Next QI Project: Let the Data Be Your Guide

posted on Apr 25, 2019 Best Practices

When it comes to improving the health and safety of our EMS professionals, patients, and communities, we all want to do better. If your EMS agency is like most, there’s…

An Insider’s Guide to a Successful Fire Grant Application

posted on Apr 24, 2019 Best Practices

As the saying goes – you don’t know what you don’t know! So, we spoke to an industry insider who revealed ten critical must-know tips to help you avoid potential…

Liberty Fire Department Saves Time, Leverages More Data

posted on Apr 22, 2019 Best Practices

Fire agencies are always pushing for improvement. Whether it’s tweaking operational procedures or adding new training opportunities, more efficient firehouses mean safer communities and teams. But how can an agency…

9 Signs You Need New NFIRS Reporting Software

posted on Apr 11, 2019 Best Practices

If you are a fire agency within the United States, there’s a good chance you are reporting your data to the National Fire Incident Reporting System (NFIRS). In fact, the…

How One Fire Agency Made the Switch to More Useful Data

posted on Apr 08, 2019 Best Practices

For today’s professional EMS and fire agencies, data analysis is a necessary component of daily operating procedures. Not only does it ensure that your agency remains in compliance and can…

Liberty Fire Department Saves Time and Leverages Data

posted on Apr 08, 2019 Best Practices

Fire departments and EMS agencies can use data to identify trends, gaps, and opportunities that can enable efficiencies, improvements, and developments in public safety and patient care. However, many agencies,…

Screening Tool Optimizes EMS Mental Health Transports

posted on Apr 05, 2019 Best Practices

There are more than 7.4 million mental health–related emergency department (ED) visits in the U.S. every year, and of these, approximately 30 percent arrive by ambulance. Unfortunately, due to a…

Fighting PTSD in the Firehouse

posted on Apr 03, 2019 Best Practices

They’re heroic and brave and can handle any situation. They run towards danger while others are running away. They enter a fire and emerge with rescued people, animals, property. They…

Hospital Predictions: Changes in Acute Stroke Care

posted on Mar 28, 2019 Best Practices

Every year, ESO’s experts to make predictions about what the year ahead will most likely bring for the hospital, fire, and EMS industries. These prediction publications also include recommended action…

5 Ways Geolocation Helps Fire and EMS

posted on Mar 25, 2019 Best Practices

New and free tools are now available to help first responders be more prepared for emergency response as well as more efficiently locate victims, team members, and community resources, all…

Fireside Chats

posted on Mar 25, 2019 Best Practices

Join us for Fireside Chats where our very own Jimmie Dotson will provide training on different components of FIREHOUSE Software and topics range from basic setup to advanced queries. He…

EMS Predictions: Changes on DEA Controlled Substance Rules

posted on Mar 20, 2019 Best Practices

As one of the leading holders of EMS data in the nation, ESO maintains a unique perspective into trends and factors that promise to impact the industry in the months…

EMS Predictions: Payment Reform

posted on Mar 14, 2019 Best Practices

Each year, experts from ESO review the most current information from its large collection of customer-submitted data, firsthand field experience and industry research to create a predictions publication for three…

Take Aim to Create Meaningful Process Improvement

posted on Mar 11, 2019 Best Practices

If you’ve ever had a quality improvement project spin its wheels and get nowhere – or put countless hours of effort and work into implementing an intervention just to have…

Reducing Distractions in the ED

posted on Mar 05, 2019 Best Practices

In 2013, The Joint Commission Journal on Quality and Patient Safety found that memory retention decreases when there are distracting noises in the hospital. Yet the very devices and tools…

5 Ways Geolocation Helps Fire and EMS

posted on Mar 04, 2019 Best Practices

New and free tools are now available to help first responders be more prepared for emergency response as well as more efficiently locate victims, team members, and community resources, all…

Firefighters’ Silent Killer: Heart Disease

posted on Feb 26, 2019 Best Practices

February is American Heart Month and there is perhaps no better time to focus on a concerning statistic for American firefighters: cardiac fatalities are the leading cause of death among…

Findings from the 2019 ESO EMS Index

posted on Feb 21, 2019 Best Practices

Today we announced the findings of the “2019 ESO EMS Index!” Now in its second year, the Index tracks the performance of more than 1,200 EMS agencies nationwide and examines…

Get More From Your Data: Improved Research and Patient Care

posted on Feb 14, 2019 Best Practices

Whether you are a researcher pursuing an important topic, or an EMS agency or hospital diligently collecting data on your team’s performance, you are most likely looking for ways to…

Turning Down the Dial In Hospitals

posted on Feb 07, 2019 Best Practices

Hospital emergency departments are fast-paced and frequently chaotic. Teams inside and outside of the hospital, such as EMS partners, must work together to provide a positive patient outcome. Radios have…

Improving Hospital Performance Metrics in 10-Minutes a Day

posted on Feb 06, 2019 Best Practices

Rotating shift schedules can sometimes work against a hospital staff tasked with providing high quality care and patient safety for long hours at a time, with team members they may…

EMS, Fire, and Revenue Recovery Sessions at Wave 2019

posted on Jan 31, 2019 Best Practices

Nearly 500 health and safety leaders have already registered to join us at Wave 2019. If you are one of them, then we cannot wait to see you in Austin!…

Battling Rising Readmission Rates for Stroke

posted on Jan 30, 2019 Best Practices

It is predicted that an additional 3.4 million U.S. adults will have had a stroke by 2030, a 20.5% increase in prevalence from 2012. With this rising prevalence of strokes,…

Metro West Fire Protection District Case Study

posted on Jan 23, 2019 Best Practices

FMetro West, a five-station fire department with EMS services, sought to turn call data into improved training and better patient care. To do that, they needed quality data that could…

The Best Data to Illustrate a Fire Department’s Value

posted on Jan 23, 2019 Best Practices

Although firefighters primarily think of people they protect and serve as members of their community, they are, in fact, also customers. And just like any business, it’s important for executives…

3 Steps for Better EMS Performance Metrics

posted on Jan 11, 2019 Best Practices

Performance metrics are becoming increasingly important in the health care industry, and EMS agencies are beginning to feel the effect. “Value-based health care” is on the rise and the percentage…

What’s in Store for Hospitals in 2019?

posted on Jan 03, 2019 Best Practices

What does 2019 have in store for hospitals? If we take a sneak peek into our crystal ball, we’ll see that there is a need for together communication between EMS…

What Does 2019 Have in Store for Fire Departments?

posted on Jan 03, 2019 Best Practices

If we peer into the crystal ball, what will we see in 2019? For fire departments, we see awareness of mental health and overall wellness as a big topic. We…

What Does 2019 Hold In Store for EMS Agencies?

posted on Jan 02, 2019 Best Practices

A new year always brings with it new challenges and new opportunities. For EMS organizations, one big issue to watch is the rule changes around controlled substances. Provider safety and…

Improving Fire Radio Standards

posted on Dec 19, 2018 Best Practices

In such a potentially life-threatening line of work like firefighting, reliable communication is one of the top concerns in keeping all team members safe, in addition to preserving property and lives…

5 Best of Fire Resources

posted on Dec 18, 2018 Best Practices

Was part of your New Year’s resolution to learn something new? Maybe it was to just keep up with the trends. Either way, ESO is here to help you reach…

Top 10 PCR Mistakes and How EMS Can Avoid Them

posted on Dec 17, 2018 Best Practices

On an especially busy shift or during long hours, it may be tempting to rush through the patient care record (PCR), or feel compelled to move on quickly to the…

Ensuring Your Smart Response Vehicles Stay Connected

posted on Dec 10, 2018 Best Practices

First responders today are driving and operating increasingly “smart” vehicles, sending and receiving data on an almost constant basis. From automatic vehicle location (AVL) and computer aided dispatch (CAD), to…

How EHR Training is Improving Physician Job Satisfaction

posted on Dec 06, 2018 Best Practices

When going through medical school, most future physicians imagine saving lives, making a difference in the health of countless adults and children, or maybe even discovering the cure for some terrible…

4 Can’t Miss Hospital Resources

posted on Dec 05, 2018 Best Practices

Continued learning is valued in every profession, but it’s easy to get wrapped up in the busyness of life and fall behind on the “things you should know”. This time…

Webinar: Preventing Mistakes for Better Patient Safety

posted on Dec 04, 2018 Best Practices

Patient safety has been a big topic in healthcare for the past 10-15 years, and the focus on patient safety has resulted in quantifiable improvements in reducing the harm that…

Mobile Devices in Hospitals: Combating Contamination

posted on Nov 30, 2018 Best Practices

While cell phones and mobile devices are an ubiquitous part of life for health care providers – both on and off the job – more research is being conducted into…

5 Reasons to Attend FHETS & Wave

posted on Nov 28, 2018 Best Practices

If you’re looking for a conference full of thought leadership, data analysis, and training sessions tailored to meet the needs of administrators and field providers alike, then we have the…

Better Alerting from EMS to Hospitals

posted on Nov 27, 2018 Best Practices

We all played telephone as kids. Where you tell your neighbor one thing, and the last person who hears it, hears something totally different. Or, less amusing and more common,…

Limited-Time Early Bird Discounts Available for Wave 2019

posted on Nov 20, 2018 Best Practices

 One of the industry’s top training and networking events for EMS, fire, and hospital professionals is now open for registration, with a special Early Bird discount available until Dec. 1, 2018. Wave 2019 is…

Using Prehospital Care Data for Joint Commission Compliance

posted on Nov 19, 2018 Best Practices

Joint Commission (JC) compliance has important business implications for hospitals. Meeting these standards help hospitals qualify for federal reimbursement via Medicaid and Medicare. It also serves as a signal to…

Quality Innovation Networks – Notable Impact for Providers 

posted on Nov 19, 2018 Best Practices

The most recent report from the Centers for Medicare & Medicaid Services (CMS) shows that the federally funded Quality Improvement Organization (QIO) program achieved an impressive and far-reaching impact in a…

10 Emergency Departments Reduce Opioid Prescriptions by 36%

posted on Nov 15, 2018 Best Practices

For around two decades years now, many health care providers have witnessed first-hand the results of the so-called “opioid epidemic.” Operating under the early mistaken idea that prescription opioids were not highly…

Medication Mistakes: bad employees or system flaws?

posted on Nov 13, 2018 Best Practices

The agency’s Clinical and Education Coordinator got the phone call from Kyle, a paramedic, at 2:30 in the morning. Kyle reported that earlier in his shift he had cared for…

Closing the Feedback Loop from Hospital to EMS

posted on Nov 13, 2018 Best Practices

In emergency response, EMTs have traditionally focused on the immediate impression and care of a patient, rapid transport to the appropriate facility, and, finally, a successful hand off to an…

Preventing Mistakes for Better Patient Safety

posted on Nov 07, 2018 Best Practices

From a young age we’re told that nobody is perfect and it’s OK to make mistakes. Yet in health and safety, owning mistakes can have serious legal ramifications for you…

The Barriers and Benefits of Telehealth Technologies

posted on Nov 05, 2018 Best Practices

It’s not uncommon for people today to conduct a wide range of daily tasks and business remotely. From online banking, to grocery shopping, to airline reservations, and even registering your…

Thermal Imaging Cameras for More Effective Firefighting

posted on Nov 01, 2018 Best Practices

Today’s firefighting agency has an invaluable tool in its mission to protect lives and properties: the thermal imaging camera (TIC). A TIC is a device, typically handheld, that can be…

Spooky Stats: Top Calls for First Responders on Halloween

posted on Oct 29, 2018 Best Practices

Mischief in the streets. Sugar-crazed children running wild. More people out later than usual, partaking in Halloween shenanigans. Sounds like a recipe for disaster. Fire responders undoubtedly have a mixture…

Webinar: Creating Complete Clinical Records

posted on Oct 25, 2018 Best Practices

Your hospital works hard to create complete records of clinical care, not only to achieve Joint Commission compliance, but because it enables better patient care. However, building a complete clinical…

Five Actionable EMS Metrics | On-Demand Webinar

posted on Oct 24, 2018 Best Practices

Learn how you can use the five metrics reported in the ESO EMS Index and EMS Index: Mid-Year Update to better understand your EMS agency and drive performance improvement. David…

5 Key Reports for EMS Leaders

posted on Oct 23, 2018 Best Practices

All EMS agencies collect incident and patient data – to stay compliant, ensure protocols are followed, and to report into state and federal agencies. However, collecting data is only the…

7 Must-Have Features for Early Alerting Systems

posted on Oct 23, 2018 Best Practices

More and more hospitals are switching to or starting to look at digital early alerting systems to replace radios for communication with EMS. And for good reason. Early alerting systems…

Better Communication EMS-ED for Better Patient Care

posted on Oct 22, 2018 Best Practices

Emergency departments are complex institutions with multiple working parts. Everyone within the department has a unique and vital role to play in ensuring patients receive appropriate care. One of the…

Using Pre & Post-Event Data for Prepared Fire Response

posted on Oct 20, 2018 Best Practices

If you’ve ever heard the saying, “too much of a good thing,” you can probably understand the state of data in the world of firefighting. In fact, there is so much…

2018 ESO Fire Trends Report

posted on Oct 17, 2018 Best Practices

In the fire service, data and effective analysis have the potential to reduce community risk, improve responder safety and ultimately, transform fire departments. That’s why we want to do our…

Introduction to ESO Properties and Inspections

posted on Oct 12, 2018 Best Practices

Create pre-plans and document inspections with ease using ESO Properties and Inspections. Quickly reference CAMEO information, incident history and occupant hierarchies. Add photos to your records and schedule the next…

4 Easy Ways to Make Your Fire Agency Safer During NFPW 2018

posted on Oct 10, 2018 Best Practices

Every year for almost 90 years, the beginning of October – specifically the week surrounding October 8 – has been set aside to commemorate the Great Chicago Fire of 1871,…

National Fire Prevention Week: Educating Your Community

posted on Oct 09, 2018 Best Practices

While firefighting technologies continue to advance at lightening speed, it’s perhaps surprising that members are the community are actually more likely to die in a home fire today than they…

Improving Safety with Fire Data

posted on Oct 04, 2018 Best Practices

>Leander Fire Chief Bill Gardener and Director at ESO Cheryl Black tackle community risk reduction, and cancer reduction and proof in their on-demand webinar “Improving Safety with Fire Data”. In…

Improving Safety with Fire Data | On-Demand Webinar

posted on Oct 02, 2018 Best Practices

Community risk reduction and firefighter cancer prevention and treatment are two of the most critical conversations in the fire service. In both cases, more data is available to guide decisions…

October is Cybersecurity Month: 5 Tips to Beef Up Security

posted on Oct 01, 2018 Best Practices

October is National Cyber Security Awareness Month (NCSAM). This is the 15th year of the National effort spearheaded by the U.S. Department of Homeland Security and the National Cyber Security Alliance…

ROI Calculator: How Much Could Automation Save Your Agency?

posted on Sep 25, 2018 Best Practices

In the healthcare field – especially those critical first hours after an emergency or incident – second and minutes count. EMTs, nurses, physicians, and firefighters are all working together to…

Flu Vaccine – The Time is Now

posted on Sep 21, 2018 Best Practices

Every year, thousands of people fall ill due to influenza. Currently, using ESO Analytics,  we are observing our baseline for incidence of influenza-like-illness of around 160-170 cases per day, compared…

4 Ways Hospitals Can Partner with EMS to Reduce Readmission

posted on Sep 10, 2018 Best Practices

Hospital readmissions can pose a real problem for health care providers, not only in keeping emergency departments (EDs) packed and overt-stressed, but in driving costs higher and higher, and causing…

Sepsis Awareness Month: Healthcare Provider Toolkit

posted on Sep 07, 2018 Best Practices

Every September, efforts are underway to raise awareness of America’s leading cause of death in the hospital. As a part of Sepsis Awareness Month, the Sepsis Alliance encourages the public, government…

3 Steps to Implement Your EMS Agency’s New ePCR

posted on Aug 31, 2018 Best Practices

In 1966, a famous whitepaper was published and made its way all the way to the desk of the President of the United States, offering research that proved that, at…

It’s Coming – The 2018 EMS Index: Mid-Year Update

posted on Aug 14, 2018 Best Practices

Earlier this year, we identified a number of trends we believed would have an impact on EMS organizations in 2018. The prevailing theme is data. Or, rather, the need for…

How to Create Complete Clinical Records

posted on Aug 02, 2018 Best Practices

On-Demand Webinar Your hospital works hard to create complete records of clinical care, not only to achieve Joint Commission compliance, but because it enables better patient care. However, building a…

The Future of Healthcare Analytics

posted on Jul 27, 2018 Best Practices

As healthcare providers and administrators continue to pursue the so-called Triple Aim – to improve patient experience of care, to improve the health of populations, and to reduce the per…

Top 5 Considerations When Choosing NFIRS Software

posted on Jul 25, 2018 Best Practices

As technology used in firefighting increasing and the tools used on the fire field get progressively “smarter,” the data collected from an incident is becoming richer and more informative. Since…

Are You Using Your EMS Data Well?

posted on Jul 10, 2018 Best Practices

With most patient care records being captured electronically now, EMS agencies have more data than ever before. But having the data is only half of the battle. The real results…

5 Ways Data Improves the Patient Experience

posted on Jul 03, 2018 Best Practices

Data is available in an over-abundance in health care settings, and a patient’s experience is becoming more and more digitized. The key, however, is knowing how to process and use…

NFIRS Reporting Software: Fire Department Buyer’s Guide

posted on Jun 29, 2018 Best Practices

A fire department’s NFIRS reporting software is a key component of its administrative and technical infrastructure. It enables state reporting, creates historic records and collects the data necessary for making…

Happy July 4: Bringing Home Firework Safety

posted on Jun 28, 2018 Best Practices

From my focus group of one firefighter (husband), I’ve learned that July 4th, Halloween and New Year’s Eve are all pretty tough shifts for firefighters and paramedics. Between fireworks and…

Pre-Planning 101: How to Build a Solid Pre-Plans Program

posted on Jun 25, 2018 Best Practices

When it comes to building out your property pre-planning program, it should come as no surprise that you need to make a plan of attack for launching your program before…

On Demand: Data-Driven Decision Making for Fire Departments

posted on Jun 21, 2018 Best Practices

Collecting data is only one piece of the decision-making puzzle. In order to drive performance, improve response times, reduce community risk and understand critical tasking, you need to learn how…

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