Patient Registry for Hospitals

You will continue to work with the product you know. We will continue to modernize these products and technology to integrate them into our ecosystem, providing a much richer view of the patient from dispatch to disposition. 

Now, we have invested in updated CDM, DI, and Lancet products to allow for EMS data linkage. If you are interested in updating or adding EMS data linkage to your registry please contact us.  

You can expect accelerated innovation, access to complementary solutions with better integration, improvements in service and support, and access to thought leadership and best practices, including our Trauma Index. Your investment will not only be protected, it will ultimately result in you having access to the best technology, ideas, and people dedicated to your success.  

It will likely take up to three years from new product launch to completely upgrade customers to the new ESO Patient Registry platform and retire the current registry products (this includes – DI by ESO products, CDM by ESO products, and Lancet by ESO products). We will continue to support these products until we officially retire any of them (and you’ll hear it from us first, with significant advance notice).  

No, customers will not be forced to transition to the new ESO Patient Registry Platform, however, ESO will only be able to offer limited support for a short period after the three-year transition period. We are partners and understand that transitioning from one registry product to another is a big deal. We will be encouraging customers to transition and once you see our new patient registry product, we are confident you will want to leave your old one behind.  

No, your contracts and agreements will not change until your renewal date. 

Yes! Absolutely! We’ve streamlined the training registration process to make it easier to select and sign up for classes, webinars and sessions. You can sign up for training courses for Lancet by ESO, DI by ESO,and CDM by ESO. We also will provide Registry training during our Annual Users conference Training Academy with specific tracks for each registry product. Check out Wave 2023.

Absolutely. We will offer FHIR integration with Hospital EHR applications. 

We will have certain reports that will be standard with the product. However, custom existing reports will need to be re-created to meet your specific needs. 

We will offer data migration solutions for customers when they transition to the new platform. 

Overall, your hospital will not be paying more. You may see a price increase based on your annual invoicing for our new patient registry product. However, you eliminate hidden costs associated with your current on-premises software. Your hospital has traditionally paid for application licenses, software installations, hardware support, upgrades, maintenance, support staff time, and countless hours of downtime linked to lost productivity and staff wages associated with product releases and product functionality improvement updates. The need for these excessive costs are eliminated with our new web-based software as a service (SaaS) ESO Patient Registry.  Additionally, we will not be charging for additional add-on functionality such as performance improvement.

Our pricing will include an initial pre-defined data migration period. Anything additional beyond that period may be subject to additional fees. 

Yes. For no additional costs we will maintain the necessary data submission for state and national submissions. 

Yes! Our SaaS technology is housed in a secure, SOC 2-compliant environment. Automatically deployed patches and data dictionary updates ensure programs are always using the most up-to-date software while experiencing minimal downtime. And data are stored securely in a virtual environment, eliminating the need for costly servers that require maintenance. The only thing needed to use the software is an HTML5-compliant browser and an internet connection. 

We are also compliant with HIPAA/HITECH ACT (USA). We assist registry partners with conducting Privacy Impact Assessments and Threat Risk Assessments. As part of our regulatory compliancy, we follow all best practices such as Data Protection by Design and routinely conduct internal Data Protection Impact Assessments (DPIA) for any new infrastructure implemented in Microsoft Azure and can share those details with you when completing assessments. 

Yes. For no additional costs we will maintain the necessary data submission for state and national submissions. 

We take onboarding and implementation seriously and want you in your new product as fast as possible. We work to ensure the fastest possible implementation timeline. We also understand timelines are established with each customer based upon their individual needs, complexity of their requirements, and timing based on verification/site destination surveys. 

It will likely take up to 3 years to completely upgrade folks to the new ESO Patient Registry platform and retire the current registry products (this includes – DI by ESO products, CDM by ESO products, and Lancet by ESO products). We will continue to support these products until we officially retire any of them (and you’ll hear it from us first, with significant advance notice).  

We plan to launch in late 2023. 

As a customer, you are in control if you would like to implement our new patient registry. If you would like to be in an early phase, please reach out to our team. We will be communicating with all customers in a timely fashion based on phase of when they will be eligible for upgrade to ensure a smooth upgrade process. 

Not at all. But we hope you will want to upgrade to a much more powerful and modern platform. 

We will. But we will provide plenty of notice beforehand. We can commit to providing your team with at least 12 months’ notice to allow for budgeting and transition planning.  

Not at the moment. We will continue to provide regular updates and let you know when the process will begin, what we need, etc. 

Our Registry is a Software as a Service (SaaS) product, which is a way of delivering a software product over the internet, eliminating the need for initial installation and downtime when updates and patches are deployed. SaaS products also do not require expensive hardware like servers and associated maintenance. 

Both options will be available, as well as the ability to configure standard reports.

Once this is developed, your sales account manager is your Point of Contact for details. It will differ by facility based on factors such as size. There is no start up fee or cost to migrate

Open Mic is first line access to these products for now. Demos will begin in 2023.

Yes, everyone will have access.

Yes.

This will vary based on the level of the product (facility only, regional, state, etc).

There will be session-based learning, and On Demand Learning options available

Customer Success is your POC to triage your question/concern/issue. They triage the level of emergency, and it can take up to 3 business days for low level support issues.

Yes, this is a standard.

Fields that are required for state/TQIP/regional submissions will generate an error to the Administrator if they want to turn them off.

This is noted by an icon next to the field.

You may have an unlimited number of administrators.

Using Insights as your reporting tool (Insights is included as part of the registry purchase), you may define the information as necessary and also create multiple dashboards with Insights.

Yes, they can be uploaded.

Based on the American College of Surgeons survey date.