EMS

ESO Electronic Health Record (EHR) is the next generation of ePCR. With reference guides, built-in Analytics, and automated data submission, ESO EHR is so advanced it actually gives you back…

New and free tools are now available to help first responders be more prepared for emergency response as well as more efficiently locate victims, team members, and community resources, all…

If you’ve ever had a quality improvement project spin its wheels and get nowhere – or put countless hours of effort and work into implementing an intervention just to have…

Metro West, a five-station fire department with EMS services, sought to turn call data into improved training and better patient care. To do that, they needed quality data that could…

Understanding the Role of the 911 Dispatcher In more than 6,000 public safety answering points (PSAPs) around the nation, an unsung hero plays a key role. They help save lives…

Performance metrics are becoming increasingly important in the health care industry, and EMS agencies are beginning to feel the effect. “Value-based health care” is on the rise and the percentage…

On an especially busy shift or during long hours, it may be tempting to rush through the electronic patient care record (ePCR), or feel compelled to move on quickly to…

We all played telephone as kids. Where you tell your neighbor one thing, and the last person who hears it, hears something totally different. Or, less amusing and more common,…

In emergency response, EMTs have traditionally focused on the immediate impression and care of a patient, rapid transport to the appropriate facility, and, finally, a successful hand off to an…

From a young age, we’re told that nobody is perfect and it’s OK to make mistakes. Yet in health and safety, owning mistakes can have serious legal ramifications for you…

Learn how you can use the five metrics reported in the ESO EMS Index and EMS Index: Mid-Year Update to better understand your EMS agency and drive performance improvement. David…

All EMS agencies collect incident and patient data – to stay compliant, ensure protocols are followed, and to report into state and federal agencies. However, collecting data is only the…

Emergency departments are complex institutions with multiple working parts. Everyone within the department has a unique and vital role to play in ensuring patients receive appropriate care. One of the…

ESO Electronic Health Record (EHR), the next generation of ePCR software, offers a beautiful interface that makes producing quality EMS clinical documentation easy. And with powerful Analytics built in, it…

Hospital readmissions can pose a real problem for health care providers, not only in keeping emergency departments (EDs) packed and overt-stressed, but in driving costs higher and higher, and causing…

A recent study is showing that emergency department spending per patient has nearly doubled from 2009 to 2016 – with a marked increase in the number of highest severity ratings…

In 1966, a famous whitepaper was published and made its way all the way to the desk of the President of the United States, offering research that proved that, at…

Earlier this year, we identified a number of trends we believed would have an impact on EMS organizations in 2018. The prevailing theme is data. Or, rather, the need for…

You may often hear about “The Cloud” or SaaS solutions – short for “software as a service” – and wonder if and how this could benefit the business of first…

In 1776, scrappy American colonists challenged the British government and the world was never the same. In 2018, two new research studies are challenging EMS operations and it’s likely that…

As healthcare providers and administrators continue to pursue the so-called Triple Aim – to improve patient experience of care, to improve the health of populations, and to reduce the per…

With most patient care records being captured electronically now, EMS agencies have more data than ever before. But having the data is only half the battle. The real results are…

Data is available in an over-abundance in health care settings, and a patient’s experience is becoming more and more digitized. The key, however, is knowing how to process and use…

Does the thought of statistics make you a little queasy? You’re not alone: According to a recent study, only 0.06247% of firefighters and EMS personnel like statistics. (And yes, we…

ESO Electronic Health Record (EHR) offers Overdose Surveillance Forms to enable your EMS agency to easily track overdose documentation so you can improve responses and outcomes. Discover the benefits of…

As a wide range of industries rely more and more on the Internet of Things (IoT) to make life more seamless, individuals are recording and sharing information at unprecedented levels….

According to the Center for Disease Control, in 2016 drug overdose death rates increased by 21.5 percent and overdoses killed more than 63,000 Americans. First responders are not only challenged…

If you’re like many EMS service providers across the U.S., you’re probably preparing for – or currently working towards – integration of the new NEMSIS Version 3 standards for your…

The largest hospital systems in the nation coordinate numerous treatment facilities, process thousands of transports, work with dozens of EMS agencies, and treat thousands of patients. And while the health…

A Focus on Best Practices: Strengthening EMS and Hospital Communication to Deliver Better Results One of the most critical relationships within a hospital emergency department is that between EMS and…

The assessment and treatment of acute stroke patients by EMS technicians is on the cusp of a major shift, similar to that experienced in recent years for the screening and…

Earlier this year, we predicted trends that were going to have an impact on firefighters and fire departments around the country. One of them was about the use of data….

Is there more to your EMS data than you realize? Watch the on-demand “Make Your Dumb Data Smart” webinar, based on a Wave 2018 session, to learn our approach to…

There are fewer faster or dramatic ways to change the relationship between EMS and hospitals than with the vendor-agnostic, bidirectional data exchange that comes with ESO Health Data Exchange (HDE)….

Hospitals and EMS agencies looking to improve communication and information exchange during emergency response and throughout the entire continuum of care have found that using both EMS mobile apps, such…

An overarching goal of many EMS and Firefighting organizations is to continuously improve their quality of patient care and demonstrate value within their communities. One of the best ways to…

St. Elizabeth Healthcare wanted to enhance their collaboration with EMS agencies while providing better services for the patients in their community. Specifically, St. Elizabeth received patients from 35 EMS agencies…

According to the American Heart Association, someone in the US has a stroke about once every 40 seconds. However, as the ESO EMS Index shows, in 2017 only 50.5% of…

Every week it seems one of the biggest topics in the healthcare industry is the overdose and opioid epidemic in the United States today. Many reports, including EMS agency reporting,…

West County EMS and Fire Protection District’s adoption of ESO Electronic Health Record (EHR) and Health Data Exchange (HDE) allowed their chief to immediately gain insight into the team’s performance and making data-driven decisions to improve patient care.

The best presentations at ESO’s annual Wave conferences turn into conversations among attendees and presenters. Everyone shares experiences, “aha” moments, and resources. That’s what happened when Karrie Austin, RN, hosted…

We are excited to announce that Dr. Brent Myers has joined ESO as our Chief Medical Officer.  He brings almost two decades of leadership experience as a medical practitioner, both…

For both provider agencies and billing services, the process of implementing a key performance indicator (KPI) to monitor billable incident accountability involves three basic metrics. Find out more about these…

Learn tips and tricks for improving operating efficiency, how hospitals and EMS are benefiting from two-way data sharing, and what’s new and upcoming for ESO products, including EHR and Analytics. Download this free educational resource today.

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

Drug overdose deaths and opioid-involved deaths continue to increase in the United States. According to the latest figures, more than six out of 10 drug overdose deaths now involve an opioid, and every day 91 Americans die of opioid overdose.

Want to maximize your organization’s revenue while minimizing time to reimbursement? From the QA/QI process to receiving payment, here’s what you should be measuring.

From July to October 2015 Nash County EMS was able to decrease turnaround times from a little over 30 minutes to less than 26 minutes.