EMS
How Ute Pass’ MIH program centers care around the patient
“Integrating community paramedicine into our community has helped give a voice to people that have historically been marginalized.” James McLaughlin Community Paramedic Director at Ute Pass Regional Health…
How ESO EHR Makes Critical Care Documentation Easier
We’re excited to announce the launch of our advanced Critical Care functionality within ESO Electronic Health Record (EHR), designed to meet the unique demands of high-acuity healthcare environments. Developed in…
(Q3/2024) ESO Updates: Quarterly Product Enhancements
Welcome to this quarter’s product updates. Our customers are at the heart of what we do, which is why it’s incredibly important for us to keep you in the loop…
WHEN DO MINUTES MATTER?
APOT: Why It Matters and How To Cut Down on It
Ambulance Patient Offload Time (APOT) is a new metric introduced in the 2024 ESO EMS Index that measures the duration from when an ambulance arrives at the hospital to the…
2024 ESO Trend Reports
Get Informed. Be Prepared. Stay Ahead. The ESO Trends Reports give a first glance into the advancements and innovative initiatives that are on track to transform the EMS, Fire Services,…
Reinventing Emergency Response: ESO’s Acquisition of Logis
“The ability for us to link data from the 9-1-1 call through the hospital visit and post-acute care for the very first time is exciting and will help us…
The Transformative Power of Good Data
The EMS industry is bombarded with incredible amounts of information on a regular basis in the form of ePCR reports and dispatch data. While having a large, aggregated patient data…
(Q2/2024) ESO Updates: Quarterly Product Enhancements
Our customers are at the heart of what we do, which is why it’s incredibly important for us to keep you in the loop on the exciting changes to come….
ESO’s Safety Week: Key Insights and Learnings
ESO kicked off the month of May with its inaugural Safety Week, held from May 6th to May 10th, 2024. The week-long celebration and educational initiative united our organization, emphasizing…
Wave 2024 Recap: Top 6 Key Topics in EMS & Fire Industries
From April 2-5, the top fire services and EMS industry thought leaders and data analysts gathered at Wave 2024 to share what trends they’re forecasting for both fields and how…
(Q1/2024) ESO Updates: Quarterly Product Enhancements
Thanks to your continued feedback and dedication to helping us improve ESO products, we have so many highlights to share from Q1. Additionally, we are excited to give you a…
2024 ESO EMS Index
Inequities in healthcare are well-documented and prevalent throughout history. In order to combat them, we first need to recognize where they exist, and data is a powerful tool in doing…
Recognizing and Removing Disparities in Patient Care
In a perfect world, every patient seeking medical services would be given equal care and treatment regardless of their background. However, in reality, that’s not always the case. Gender, race,…
(Q4/23) ESO Updates: Quarterly Product Enhancements
Happy New Year! As 2024 begins, there are many things we are looking forward to in the new year, including a quickly approaching Wave 2024 featuring ESO Training Academy, as…
Protecting Your Department’s Mental Health
Just as important as EMS clinicians’ and firefighters’ physical health, is the protection of their mental health. According to the Ruderman White Paper on Firefighter mental health and wellness, the…
(Q3/23)ESO Updates: Quarterly Product Enhancements
In listening to feedback from our users and customers, we’ve recognized that many of you want to stay in the loop on ESO product improvements. Our intent is to provide…
Keeping an Eye on Lights and Sirens During Transportation
While lights and sirens have always been synonymous with ambulances, there’s been more and more research highlighting their potential risks outweighing their time-saving benefits. Due to this, the National EMS…
How Indianapolis EMS and Cary FD use ESO Insights
ESO Insights–our cutting-edge reporting tool designed for fire, EMS, and hospital organizations–technology usage, enhance emergency response times, and ultimately shape better patient outcomes. Watch the video to hear from ESO…
Does your department’s response performance stack up?
In both fire and EMS services, response time is obviously a crucial part to a successful resolution of an incident. However, it’s just one of a few different factors to…
NEMSIS 3.5: The Important Role it Plays
In the fast-paced world of EMS, precision, efficiency, and collaboration are paramount. To achieve these goals, EMS agencies nationwide are embracing NEMSIS (National Emergency Medical Services Information System) 3.5 compliance…
Introducing ESO Logistics Management
With ESO Logistics Management software, you can increase efficiency through smarter workflows and automating time-consuming tasks, while decreasing spending by optimizing your inventory and equipment. This is your platform for…
Product Spotlight: ESO Logistics Management
Streamline your entire operation by tracking processes, inventory, and equipment all in one place with ESO’s integrated logistics management solution. The benefits of ESO Logistics Management Combine three of ESO’s…
The Importance of Accurate Property Loss Reporting
In 2022, 80% of all fires reported took place on residential properties. Since these fires accounted for the vast majority of fire calls and a total estimated property loss of…
Compassionate Care for Genderqueer and Transgender Trauma
LGBTQIA individuals face significant levels of health inequalities and disparities – and are at a higher risk for traumatic events and injuries resulting in hospitalization than cisgender individuals, regardless of…
The Fire Service’s Role is Changing.
In early 2023, we aggregated data from over 4,527,591 calls received by 1,461 fire departments nationally in 2022, using this data to track shifts in collective incident types and compare…
Chambers EMS: Enhancing Care with $25K Saved in 6 Months
The Chambers County EMS team faced an all too common but expensive problem – a lack of visibility into their inventory led them to an oversupply of expired materials and…
EMS Week 2023: Prioritizing Provider Health
In the fast-paced and challenging field of emergency medical services, provider well-being often takes a backseat to the urgent needs of those they serve. However, recognizing the importance of EMS…
Introduction to ESO Asset Management
With ESO’s Asset Management, you can ensure you make the most out of your expensive equipment with everything from maintenance reminders, user-friendly checklists, lifetime recordkeeping, and more. Do you want…
Introduction to ESO Inventory Software
With a job as important as theirs, your team deserves to have everything they need for a successful patient outcome. With ESO Inventory, you can ensure they’re stocked and ready…
Introduction to ESO Checklists
Stop tasks from slipping through the cracks by keeping track of your day-to-day operations, maintenance, and equipment checks in one secure, digital location. Think your organization can benefit from ESO…
2023 ESO EMS Index
Understand the big-picture performance of EMS agencies across the United States as outlined in the 2023 ESO EMS Index. Based on data from more than 2,500 agencies and departments across…
Spotlight: North Dakota Rural EMS Counts + ESO
What happens when rural EMS agencies are empowered with rural-relevant, actionable performance benchmarks? This document is an overview of a collaborative project with the Center for Rural Health at the…
2023 ESO EMS Predictions
With 2022 behind us, what does the new year have in store for the EMS providers? We asked our subject matter experts their thoughts and dove into the data to…
2022 ESO Trauma Index: Benchmarks and Focus Questions
Last week, we launched the 2022 ESO Trauma Index – the annual research to facilitate industry conversations, set benchmarks, and compare hospital and trauma systems’ performance with peers. Created from…
Top 10 Reasons to Attend ESO Wave 2023
Building on more than a decade of annual conferences, Wave 2023 is shaping up to be one of our most exciting events to date. Hosted in the heart of Austin,…
5 Tips for an Effective QI Project for Your EMS Agency
Quality Improvement projects can make a big impact in your EMS agency operations, helping processes run more efficiently, lightening the load on your providers, and even promoting more positive patient…
Wearable Health Devices and New Data
Wearable health trackers have become a widely accepted technology integrated into many Americans’ lives. No longer just simple step trackers, today’s wearables can track a wide range of health metrics…
ESO EMS Index 2022
Understand the big-picture performance of EMS agencies across the United States as outlined in the 2022 ESO EMS Index. Based on data from more than 2,000 agencies and departments across…
How to Improve EMS Inventory Management
For EMS agencies, managing assets can not only improve operational efficiencies and budget use, but can also improve mission readiness and outcomes during incidents. Maintaining a more accurate understanding of…
How Telemedicine Is Changing Healthcare
The global health crisis of the last two years has pushed healthcare providers to look for creative ways to continue caring for a large number of sick patients while easing…
Transitioning from Paper to Electronic Records
If your fire department or EMS agency is still holding on to the old-school, paper-based ways of tracking incidents, equipment checks, supply levels, and even personnel records, the good news…
How Data Empower First Responders
In an information-rich age, data are constantly flowing to and from devices, towers, and satellites. While it can seem overwhelming at times, data are a valuable tool in the hands…
2022 ESO EMS Predictions
Once the clock struck midnight, our team rubbed our magical ESO crystal ball to see what would happen with EMS in 2022. Not really, but it sounds cool, right? As…
Signs and Symptoms of PTSD
The concept of Post-Traumatic Stress Syndrome, or PTSD, is not a new concept today; most of us associate it with combat veterans or someone who has experienced an extreme negative…
Top 5 Reasons to Attend Wave and ESO Training Academy
Back in 2010, when the first ESO Wave conference took place, we never envisioned what it would it would become. From a gathering of 100 attendees in a small hotel,…
Achieving Operational Efficiency–Inventory Management eBook
This eBook, in partnership with EMS1, presents strategies to provide for high-quality operations, while minimizing resource use by leveraging technology. Learn how lean conceptualizing can revamp medication, standard medical consumables…
How to Write a PCR Narrative That Saves You Time and Money
Completing patient care reports (PCRs) during your shift can seem like a tedious task, but it is essential to the operations of an EMS agency. A thorough and accurate PCR…
EMS Data Insights: Rising Opioid Overdose Rates
To first responders on the ground every day, it’s no secret that the United States has – for decades now – been experiencing a healthcare crisis when it comes to…
Computer Automated & Aided Dispatch
In an increasingly connected world, technology is making response for prehospital care faster and more efficient than ever. Today’s computer-aided dispatch (CAD) technologies offer greater situational awareness, smarter use of…
STEMI and EMS: Improving FMC2D Times
Many health emergencies require fast medical intervention, but certain incidents are particularly affected by the rate of response. ST-elevation myocardial infarction (STEMI) is a health crisis for which survival rates…
2021 ESO EMS Index: Mid-Year Update
As we gear up for the rest of year, where do you stand? Understanding the big-picture performance of EMS agencies across the United States allows us all to improve community…
The Benefits of Continuing Your EMT Education Online
One of the noticeable changes coming out of the global COVID-19 pandemic has been an increased opportunity for employees to work from home, and more virtual resources available for a…
What is High-Performance CPR and Why Is It Important?
In its recent annual report, the American Heart Association (AHA) noted that out-of-hospital cardiac arrest (OHCA) continues to be a common and deadly problem in the U.S. Of the more…
What to Include on a Patient Care Report (ePCR)
Accurate patient data is arguably the most valuable tool a medic has at his or her disposal. It not only informs immediate treatment decisions, but it shows what is –…
5 Key Insights into Delivering Healthcare During COVID-19
The world is experiencing another surge in COVID-19 cases, with the highly contagious Delta variant becoming the dominant strain in the U.S. Healthcare providers can prepare for this new surge…
Software Spotlight – ESO On-Demand Learning
It’s never been easier to manage and receive training on essential workplace technology than with ESO On-Demand Learning (ODL). Our online catalog includes interactive courses, recorded virtual training and access…
Introduction to ESO On-Demand Learning
Make it as easy as possible for your staff to master ESO’s extensive software suite, and your managers to oversee training, by giving them access to online ESO training. Not…
Buyer’s Guide: EMS Medical Supply Inventory Management
Selecting the ideal software to help your agency manage your EMS supply inventory can be tricky. Taking the time to review your needs and how each software product might fulfill…
How to Calculate EMS Supply Par Levels
The most effective way to maintain consistently optimal stock levels of EMS supplies is to use a par level range as your high (max stock) and low (reorder point) for…
Stages of Shock: What You Need to Know As An EMT
Shock is a common and life-threatening medical emergency that many EMTs encounter during their careers; estimates suggest more than 1.2 million ED visits a year are for patients in shock….
Developing a Community Paramedic Program
For millions of Americans, a trip the ED may be one of the only ways to receive medical care, whether their condition is truly an “emergency” or not. Populations like…
Synchronous vs. Asynchronous Communication in Healthcare
As providers and payers continue to look for ways to drive down the cost of health care, more and more focus turns to telehealth and telemedicine – basically, the use…
Duty to Act: Maintaining Compassion and Safety
Recent events have drawn attention to misconduct by law enforcement and improper use of various restraint mechanisms. This dynamic and thought-provoking session will discuss the legal liability and the untoward…
Pre-Hospital Ketamine Infographic
The conversation about ketamine in the prehospital setting has been elevated to the national level. How is ketamine being used by EMS? This infographic highlights prehospital ketamine use, outcomes, and…
First Look: ESO Inventory
See how to take control of your EMS inventory, improve efficiency, and gain practical supply insights. In this recorded webinar, you will discover how ESO Inventory gives you access to:…
Let’s Talk Real Numbers: Combatting EMS Burnout
At what cost are we losing EMS professionals to burnout and turnover? And what can we do to prevent it? In this on-demand webinar, “Let’s Talk Real Numbers: Combatting EMS…
Managing Supplies with ESO Inventory
ESO Health Data Exchange bridges the data gap between EMS and the hospital, with bidirectional data sharing to support operational and quality process needs.
Software Spotlight: ESO Inventory
Make sure you have everything you need right when you need it with ESO’s secure, integrated inventory management software. Benefits of ESO Inventory: Stay focused on what matters most with…
Evaluation of Ketamine Treatment
Widely used, ketamine is a powerful analgesic and sedative with a favorable safety profile for EMS. Nevertheless, recent media stories have called into question the safe prehospital use of this…
EMS Health Data Analytics: How to Improve Analysis
Quality data plays a key role in health care, and drives every decision that a provider makes to improve health outcomes for his or her patient. In the field of…
On-Demand Webinar: 7 Secrets of Savvy ePCR Shoppers
As technology becomes increasingly critical to EMS agencies, selecting the right ePCR system has a long-term impact on crews and communities. If only there was a how-to guide, with real-world…
ESO Mission: Power Community Health and Safety
Emergency Departments face a real challenge when it comes to an overwhelming amount of paper records and managing critical patient data. From missing CSNs to chasing paper trails, old-fashioned recordkeeping…
ESO Mission: Improving Community Health and Safety
When minutes count and situational awareness can mean life and death, data is one of your most valuable tools. See how ESO’s Cloud-based software tools leverage the power of data…
ESO Mission: Data to Improve Patient Outcomes
The ability to collect, share, and analyze current data can help first response agencies adapt and adjust in real-time. This can make a real difference in handling the most intense…
ESO Mission: Improve Patient Care and Provider Well Being
Real-world data is key in delivering the best care to your community and protecting your providers. For example, Snohomish County Department of Emergency Management was the first to transfer a…
Wave 2021: EMS Research & Poster Symposium
This 90-minute session looked at research conducted by the people on the ground: paramedics. Since 2019, ESO has been hosting a research and poster symposium at our annual Wave conference….
New 2021 ESO EMS Index Tracks Nationwide EMS Performance
In one of the strangest and most disruptive years in recent American memory, EMS professionals continued to suit up every day and face the COVID-19 pandemic head on. And just…
Introduction to ESO Health Data Exchange
Do you find yourself waiting around for a fax machine to deliver critical patient data? Today’s modern Emergency Departments use cutting edge technology – and communications on patient information should…
Introduction to ESO Alerting
In critical care situations, minutes can make a difference in patient outcomes. ESO Alerting software allows EMS to communicate with hospitals in real time, helping assemble care teams, prepare labs,…
Wave 2021: A Look at Ketamine & Healthcare Equity
In this session, we explored ketamine’s various uses and application within the prehospital setting, including within pediatrics, adults with agitation, and for seizures. Plus, we looked at equity and implicit…
Shaping EMS Protocols with ESO EHR
Designed by medics for medics, ESO Electronic Health Record (EHR) delivers improvements in efficiency and patient care in multiple areas of EMS operations. From reducing the time it takes to…
What is Mobile Integrated Health?
Healthcare payers looking to drive down medical care costs in the U.S. have increasingly begun partnering with EMS agencies and other providers to ensure that patients receive the proper treatment…
3 Benefits of Prehospital Alerting Software for ED Teams
In the fast-paced and stressful workflow of an Emergency Department, accurate communication is a valuable commodity. A failure in communication between health care professionals can have results ranging from mild…
How to Choose the Right ePCR for Your EMS Agency
Most modern EMS agencies have seen the value of using electronic patient records, or ePCRs, to increase efficiencies in their procedures, create more accurate records, and make it easier to…
How ePCRs Improve Communication, Care, and EMS Operations
Modern health care is an information-rich endeavor. Along the entire spectrum of care – from prehospital all the way to discharge and follow-up – patient data is critical in helping…
New Year, New You: How to Avoid Burnout in the EMS Field
The role of emergency medical professionals has always been a quick, effective response in high-pressure settings. Being able to perform in stressful situations is a staple characteristic for EMTs and…
2021 EMS Trends and Predictions Report
Our ESO EMS experts looked at the last year in emergency care to determine what agencies should anticipate in 2021. Download our report to see trends and predictions for EMS…
Benefits of Cloud-Based EMS
As communication methods for first responders and prehospital health care professionals continue to modernize – and sharing data digitally becomes more critical than ever – many EMS agencies are taking…
Keeping EMS Connected with Patient Outcomes via ESO HDE
Patient care starts before a patient reaches the hospital doors, but it continues long after as well. Gone are the days of dropping off a patient and never knowing his…
5 Benefits: Integrating Payroll with EMS Scheduling Tools
Many commercial companies easily use boxed resource management software such as ADP, Workday, and Paychex for their payroll and scheduling needs. However, EMS agencies need a more customized solution. With…
EMS Data Collection: Tips for Improving Data Quality
Just like any business or industry, EMS agencies benefit from regular assessments, QI/QA projects and accurate reporting that allows benchmarking and easily shared metrics. However, the ability to trust these…
What Are Hospital Alternative Destination Sites?
If you work in the prehospital and emergency care industry, you’ve been hearing talk about Emergency Triage, Treat, and Transport (ET3) for a while now. This pilot program – facilitated…
Testimonial: Why You Should Make the Switch to ESO
Put your data to work for you by utilizing a single software solution that optimizes operations from start to finish. Whether you are collecting data on incidents, managing your personnel,…
See What Complete EMS & Fire Software Can Deliver
Put your data to work for you by utilizing a single software solution that optimizes operations from start to finish. Whether you are collecting data on incidents, managing your personnel,…
Smarter Software, Better Insights with ESO
You may have used several record management systems over your career, so what makes ESO tools stand apart? Experienced health professionals agree that the reporting capabilities coupled with the configurable,…
How EMS Data is Helping Document Emerging COVID-19 Symptoms
As the U.S. continues to wage war on the COVID-19 virus across a wide range of demographic populations, the medical community is beginning to develop a more concrete understanding of…
2020’s Best ePCR Software: How ESO EHR Revolutionizes ePCRs
Digital information is the key to modern life; with the pervasive nature of smart phones and device, the Cloud, and city-wide wireless networks, information is at our finger tips, 24…
ET3 and Your ESO Software
ESO is honored to support partners nationwide in the upcoming Emergency Triage, Treat, and Transport (ET3) pilot program and looks forward to serving participating agencies on January 1, 2021. We…
Changing COVID-19 Age Demographics Illustrated By EMS Data
As the United States braces for what appears to be the anticipated “second wave” of COVID-19 cases, EMS professionals continue to work diligently on the front lines. Now, more than…