Understanding the Role of the 911 Dispatcher

posted on Jan 21, 2019 in EMS

In more than 6,000 public safety answering points (PSAPs) around the nation, an unsung hero plays a key role. They help save lives and property, are masters of multitasking, and…

Dear Boss, Here’s Why I Should Attend Wave and FHETS

posted on Jan 16, 2019 in Billing

You already know that Wave is the leading EMS, fire, and hospital industry conference for leveraging data. And you know you’ll have invaluable networking opportunities (RSVP on Facebook to start…

3 Steps for Better EMS Performance Metrics

posted on Jan 11, 2019 in EMS

Performance metrics are becoming increasingly important in the health care industry, and EMS agencies are beginning to feel the effect. “Value-based health care” is on the rise and the percentage…

What Does 2019 Hold In Store for EMS Agencies?

posted on Jan 02, 2019 in EMS

A new year always brings with it new challenges and new opportunities. For EMS organizations, one big issue to watch is the rule changes around controlled substances. Provider safety and…

EMS Predictions

posted on Jan 01, 2019 in EMS

Download EMS Predictions for 2019 to learn steps to adapt with the evolution of shared decision-making, role of EMS in value-based purchasing, and more.

Top 10 PCR Mistakes and How EMS Can Avoid Them

posted on Dec 17, 2018 in EMS

On an especially busy shift or during long hours, it may be tempting to rush through the patient care record (PCR), or feel compelled to move on quickly to the…

Best of EMS

posted on Dec 12, 2018 in EMS

Who doesn’t love a good “best of” collection? Greatest hits albums, Oprah’s favorite things, ESPN’s highlights reels. They sort through the noise and give us just the very best. That’s…

Ensuring Your Smart Response Vehicles Stay Connected

posted on Dec 10, 2018 in EMS

First responders today are driving and operating increasingly “smart” vehicles, sending and receiving data on an almost constant basis. From automatic vehicle location (AVL) and computer aided dispatch (CAD), to…

Webinar: Preventing Mistakes for Better Patient Safety

posted on Dec 04, 2018 in EMS

Patient safety has been a big topic in healthcare for the past 10-15 years, and the focus on patient safety has resulted in quantifiable improvements in reducing the harm that…

5 Reasons to Attend FHETS & Wave

posted on Nov 28, 2018 in EMS

If you’re looking for a conference full of thought leadership, data analysis, and training sessions tailored to meet the needs of administrators and field providers alike, then we have the…

Better Alerting from EMS to Hospitals

posted on Nov 27, 2018 in EMS

We all played telephone as kids. Where you tell your neighbor one thing, and the last person who hears it, hears something totally different. Or, less amusing and more common,…

Limited-Time Early Bird Discounts Available for Wave 2019

posted on Nov 20, 2018 in Billing

 One of the industry’s top training and networking events for EMS, fire, and hospital professionals is now open for registration, with a special Early Bird discount available until Dec. 1, 2018. Wave 2019 is…

Medication Mistakes: bad employees or system flaws?

posted on Nov 13, 2018 in EMS

The agency’s Clinical and Education Coordinator got the phone call from Kyle, a paramedic, at 2:30 in the morning. Kyle reported that earlier in his shift he had cared for…

Closing the Feedback Loop from Hospital to EMS

posted on Nov 13, 2018 in EMS

In emergency response, EMTs have traditionally focused on the immediate impression and care of a patient, rapid transport to the appropriate facility, and, finally, a successful hand off to an…

Webinar: The EMS Revolution

posted on Nov 07, 2018 in EMS

In 1776, scrappy American colonists challenged the British government and the world was never the same. In 2018, two new research studies are challenging EMS operations and it’s likely that…

Preventing Mistakes for Better Patient Safety

posted on Nov 07, 2018 in EMS

From a young age we’re told that nobody is perfect and it’s OK to make mistakes. Yet in health and safety, owning mistakes can have serious legal ramifications for you…

5 Key Reports for EMS Leaders

posted on Nov 02, 2018 in EMS

All EMS agencies collect incident and patient data – to stay compliant, ensure protocols are followed, and to report into state and federal agencies. However, collecting data is only the…

ESO at EMS World Expo 2018

posted on Oct 30, 2018 in EMS

ESO is excited to be participating in EMS World Expo again this year. EMS World Expo, hosted in partnership with the National Association of Emergency Medical Technicians (NAEMT), takes place…

Spooky Stats: Top Calls for First Responders on Halloween

posted on Oct 29, 2018 in EMS

Mischief in the streets. Sugar-crazed children running wild. More people out later than usual, partaking in Halloween shenanigans. Sounds like a recipe for disaster. Fire responders undoubtedly have a mixture…

Five Actionable EMS Metrics | On-Demand Webinar

posted on Oct 24, 2018 in EMS

Learn how you can use the five metrics reported in the ESO EMS Index and EMS Index: Mid-Year Update to better understand your EMS agency and drive performance improvement. David…

5 Key Reports for EMS Leaders

posted on Oct 23, 2018 in EMS

All EMS agencies collect incident and patient data – to stay compliant, ensure protocols are followed, and to report into state and federal agencies. However, collecting data is only the…

Better Communication EMS-ED for Better Patient Care

posted on Oct 22, 2018 in EMS

Emergency departments are complex institutions with multiple working parts. Everyone within the department has a unique and vital role to play in ensuring patients receive appropriate care. One of the…

How a Fire District Cut Paperwork for Better Reporting

posted on Oct 12, 2018 in EMS

It’s safe to say that no one becomes a firefighter so that they can do paperwork. More likely, you joined to help save lives and property, improve your community, and…

4 Easy Ways to Make Your Fire Agency Safer During NFPW 2018

posted on Oct 10, 2018 in EMS

Every year for almost 90 years, the beginning of October – specifically the week surrounding October 8 – has been set aside to commemorate the Great Chicago Fire of 1871,…

National Fire Prevention Week: Educating Your Community

posted on Oct 09, 2018 in EMS

While firefighting technologies continue to advance at lightening speed, it’s perhaps surprising that members are the community are actually more likely to die in a home fire today than they…

October is Cybersecurity Month: 5 Tips to Beef Up Security

posted on Oct 01, 2018 in Billing

October is National Cyber Security Awareness Month (NCSAM). This is the 15th year of the National effort spearheaded by the U.S. Department of Homeland Security and the National Cyber Security Alliance…

Why People Love Regional User Groups

posted on Sep 28, 2018 in EMS

Recently we asked our Facebook followers why they attend Regional User Groups. The results are in and over half of the responders said they came for networking and meeting ESO…

ROI Calculator: How Much Could Automation Save Your Agency?

posted on Sep 25, 2018 in EMS

In the healthcare field – especially those critical first hours after an emergency or incident – second and minutes count. EMTs, nurses, physicians, and firefighters are all working together to…

Flu Vaccine – The Time is Now

posted on Sep 21, 2018 in EMS

Every year, thousands of people fall ill due to influenza. Currently, using ESO Analytics,  we are observing our baseline for incidence of influenza-like-illness of around 160-170 cases per day, compared…

Announcing: Wave Registration is Open

posted on Sep 20, 2018 in Billing

We’re thrilled to announce that registration for FHETS (Firehouse Educational Training Seminar), ESO Training Academy and Wave is now open! FHETS, ESO Training Academy, and Wave gives you access to…

Live from the Seattle Regional User Group

posted on Sep 19, 2018 in EMS

Today ESO is in Seattle, Washington for a regional user group.  Follow us here to see updates from our team as they observe and assist in the day’s activities. 8:40…

Announcing: Fall Regional User Groups

posted on Sep 17, 2018 in EMS

ESO is excited to announce our fall regional user groups! Regional user groups are a great way for you to connect with staff and colleagues from your area to gain…

4 Ways Hospitals Can Partner with EMS to Reduce Readmission

posted on Sep 10, 2018 in EMS

Hospital readmissions can pose a real problem for health care providers, not only in keeping emergency departments (EDs) packed and overt-stressed, but in driving costs higher and higher, and causing…

Sepsis Awareness Month: Healthcare Provider Toolkit

posted on Sep 07, 2018 in EMS

Every September, efforts are underway to raise awareness of America’s leading cause of death in the hospital. As a part of Sepsis Awareness Month, the Sepsis Alliance encourages the public, government…

Emergency Department Costs, Severity of Cases on the Rise

posted on Sep 06, 2018 in Billing

A recent study is showing that emergency department spending per patient has nearly doubled from 2009 to 2016 – with a marked increase in the number of highest severity ratings…

3 Steps to Implement Your EMS Agency’s New ePCR

posted on Aug 31, 2018 in EMS

In 1966, a famous whitepaper was published and made its way all the way to the desk of the President of the United States, offering research that proved that, at…

The Index Mid-Year Update: How Does Your Agency Compare?”

posted on Aug 16, 2018 in EMS

Earlier this year, we launched the first-ever ESO EMS Index to look at five key metrics that affect EMS agencies across the country. We looked at more than 5 million…

It’s Coming – The 2018 EMS Index: Mid-Year Update

posted on Aug 14, 2018 in EMS

Earlier this year, we identified a number of trends we believed would have an impact on EMS organizations in 2018. The prevailing theme is data. Or, rather, the need for…

2018 EMS Index: Mid-Year Update

posted on Aug 13, 2018 in EMS

At the beginning of this year we launched the 2018 ESO EMS Index, examining five key metrics for EMS agencies Stroke assessment performance Percent of patients suffering from overdose ETCO2…

The Benefits of SaaS for First Responders

posted on Aug 02, 2018 in Billing

You may often hear about “The Cloud” or SaaS solutions – short for “software as a service” – and wondered if and how they may benefit those in the business…

The EMS Revolution

posted on Jul 30, 2018 in EMS

In 1776, scrappy American colonists challenged the British government and the world was never the same. In 2018, two new research studies are challenging EMS operations and it’s likely that…

The Future of Healthcare Analytics

posted on Jul 27, 2018 in Billing

As healthcare providers and administrators continue to pursue the so-called Triple Aim – to improve patient experience of care, to improve the health of populations, and to reduce the per…

EMS Index Updates

posted on Jul 26, 2018 in EMS

At the beginning of this year we launched the 2018 ESO EMS Index, examining five key metrics for EMS agencies Stroke assessment performance Percent of patients suffering from overdose ETCO2…

FDA Releases New, Free Mobile Database

posted on Jul 16, 2018 in EMS

Understanding your prescriptions and medications is now easier and more convenient than ever, as the US Food and Drug Administration (FDA) recently launched its free Drugs@FDA Express app, the mobile version of…

Are You Using Your EMS Data Well?

posted on Jul 10, 2018 in EMS

With most patient care records being captured electronically now, EMS agencies have more data than ever before. But having the data is only half of the battle. The real results…

5 Ways Data Improves the Patient Experience

posted on Jul 03, 2018 in Billing

Data is available in an over-abundance in health care settings, and a patient’s experience is becoming more and more digitized. The key, however, is knowing how to process and use…

A Cheat Sheet for Fire and EMS

posted on Jun 29, 2018 in EMS

Does the thought of statistics make you a little queasy? You’re not alone: According to a recent study, only 0.06247% of firefighters and EMS personnel like statistics. (And yes, we…

Happy July 4: Bringing Home Firework Safety

posted on Jun 28, 2018 in EMS

From my focus group of one firefighter (husband), I’ve learned that July 4th, Halloween and New Year’s Eve are all pretty tough shifts for firefighters and paramedics. Between fireworks and…

Time-Saving Technology for Improved Patient Care

posted on Jun 27, 2018 in EMS

For EMS patients with time-critical conditions such as stroke, STEMI, trauma or sepsis, shortening the time to treatment is the name of the game. Yet the biggest time savings EMS can…

Save Time and Improve Reporting with Fire and EHR Software

posted on Jun 26, 2018 in EMS

Iona-McGregor Fire District was looking for easy-to-use fire department software that would guide responders to input the essential data, improve the quality of reports and meet their state reporting needs….

How Hospitals Can Cultivate EMS Loyalty

posted on Jun 15, 2018 in EMS

When hospitals foster loyalty among EMS agencies, the result is not only greater transport volume and increased revenue, but it’s also greater efficiency and improved quality of care – in…

4 Strategies for Documenting the Opioid Crisis

posted on Jun 14, 2018 in EMS

According to the U.S. Department of Health and Human Services opioid overdoses accounted for more than 42,000 deaths in 2016, and an estimated 40 percent of opioid overdose deaths involved…

Software Spotlight: EHR Overdose Forms

posted on Jun 12, 2018 in EMS

ESO Electronic Health Record (EHR) offers Overdose Surveillance Forms to enable your EMS agency to easily track overdose documentation so you can improve responses and outcomes. Discover the benefits of…

How the Internet of Things Impacts Health Care

posted on Jun 12, 2018 in Billing

As a wide range of industries rely more and more on the Internet of Things (IoT) to make life more seamless, individuals are recording and sharing information at unprecedented levels….

EMS Data – 5 Things You Never Thought You’d Hear A Fed Say

posted on Jun 11, 2018 in EMS

  What’s the view on EMS data from inside the federal government? At ESO’s Wave 2018 conference, Noah Smith, former federal bureaucrat overseeing the National EMS Information System (NEMSIS), now serving…

Battling the Opioid Crisis With Data in Boston

posted on Jun 07, 2018 in EMS

It’s no secret that the opioid crisis has hit hard in cities across the U.S., and Boston is no exception. But one way Boston stands out is its dedication to…

Documenting the Opioid Crisis for Actionable Data

posted on Jun 06, 2018 in EMS

According to the Center for Disease Control, in 2016 drug overdose death rates increased by 21.5 percent and overdoses killed more than 63,000 Americans. First responders are not only challenged…

June is National Safety Month

posted on Jun 06, 2018 in EMS

The Connection Between ePCRs and National Safety Month  Ever year in June, the National Safety Council and thousands of organizations worldwide participate in National Safety Month, an opportunity to focus on reducing the…

Transitioning to NEMSIS 3: Three Key Steps to Prepare

posted on Jun 05, 2018 in EMS

If you’re like many EMS service providers across the U.S., you’re probably preparing for – or currently working towards – integration of the new NEMSIS Version 3 standards for your…

What Will Data Look Like in 20 Years?

posted on May 31, 2018 in EMS

Technology that gathers data is exponentially expanding around us – from refrigerators that assess your food stock and send you a virtual grocery list, to your own digital advisor who…

Case Study: Improved Data Flow Between Hospitals and EMS

posted on May 29, 2018 in EMS

he largest hospital systems in the nation coordinate numerous treatment facilities, process thousands of transports, work with dozens of EMS agencies, and treat thousands of patients. And while the health…

Celebrating EMS Week 2018

posted on May 25, 2018 in EMS

This week is the 44th annual National EMS Week and we wanted to share with you our personal experiences in the field. Thank you for all you do! Kenny Schnell, Senior…

Thank You, EMS, 25 Years Later

posted on May 25, 2018 in EMS

Life has a funny way of changing direction on us without or consent or input. It was about 25 years ago. I was at dinner with my family at an…

Strengthening EMS & Emergency Department Communication

posted on May 11, 2018 in EMS

Timing and communication matter for effective patient care in EMS and hospital systems. Poor patient handoffs can slow down turnaround times, cause adverse patient outcomes and result in care providers…

Make Your Dumb Data Smart

posted on May 08, 2018 in EMS

In an industry that is exceptionally efficient at creating data points, the sheer amount of information available can be daunting – and even counter-productive – to those in the EMS…

On-Demand Webinar: A Focus on Best Practices

posted on May 07, 2018 in EMS

A Focus on Best Practices: Strengthening EMS and Hospital Communication to Deliver Better Results One of the most critical relationships within a hospital emergency department is that between EMS and…

New Data on Stroke Assessment Could Mean Change for EMS

posted on Apr 30, 2018 in EMS

The assessment and treatment of acute stroke patients by EMS technicians is on the cusp of a major shift, similar to that experienced in recent years for the screening and…

Firefighters Face 60% Increase in Fire Calls in 2018

posted on Apr 26, 2018 in EMS

The first few months of 2018 may be in the books, but firefighters across the U.S. are staying busier than ever, according to a recent statement by the American Red…

Big Data, Smart Data and Fire

posted on Apr 23, 2018 in EMS

Earlier this year, we predicted trends that were going to have an impact on firefighters and fire departments around the country. One of them was about the use of data….

Trauma Survivors Offer Gratitude to First Responders

posted on Apr 23, 2018 in EMS

When you’ve been working a 9- or 12-hour shift – or maybe more – your day or night is a blur of calls ranging from the simple to the traumatic,…

Webinar: Make Your Dumb Data Smart

posted on Apr 20, 2018 in EMS

Is there more to your EMS data than you realize? Watch the on-demand “Make Your Dumb Data Smart” webinar, based on a Wave 2018 session, to learn our approach to…

Things to Know from the CMO

posted on Apr 11, 2018 in EMS

“Bad officials are elected by good citizens who do not vote”             -George Jean Nathan The evaluation of effectiveness regarding Emergency Medical Services and our impact on the public health…

Data Integration – Why EMS is a Great Partner for Hospitals

posted on Apr 03, 2018 in EMS

There are fewer faster or dramatic ways to change the relationship between EMS and hospitals than with the vendor-agnostic, bidirectional data exchange that comes with ESO Health Data Exchange (HDE)….

Improving EMS & Hospital Communications

posted on Apr 02, 2018 in EMS

To become effective interagency communicators, hospitals and EMS agencies must look at the entire continuum of care to find weak spots within their systems and processes. Many agencies find that…

West County EMS’ EHR and HDE Software Success Story

posted on Mar 13, 2018 in EMS

An overarching goal of many EMS and Firefighting organizations is to continuously improve their quality of patient care and demonstrate value within their communities. One of the best ways to…

Gaining Better Access to EMS Patient Records

posted on Mar 12, 2018 in EMS

St. Elizabeth Healthcare wanted to enhance their collaboration with EMS agencies while providing better services for the patients in their community. Specifically, St. Elizabeth received patients from 35 EMS agencies…

Mission Possible: Acute Stroke Care

posted on Mar 08, 2018 in EMS

According to the American Heart Association, someone in the US has a stroke about once every 40 seconds. However, as the ESO EMS Index shows, in 2017 only 50.5% of…

EMS Agencies’ Data on the Opioid Crisis

posted on Mar 01, 2018 in EMS

Every week it seems one of the biggest topics in the healthcare industry is the overdose and opioid epidemic in the United States today. Many reports, including EMS agency reporting,…

How Does Your EMS Agency Compare to the National Average?

posted on Feb 15, 2018 in EMS

 If you’re like me, you have no idea who the ancient Greek philosopher Heraclitus is. But you are very familiar with his words of wisdom: The only thing that is…

Proving Value with EMS Data

posted on Feb 14, 2018 in EMS

West County EMS and Fire Protection District’s adoption of ESO Electronic Health Record (EHR) and Health Data Exchange (HDE) allowed their chief to immediately gain insight into the team’s performance and making data-driven decisions to improve patient care.


posted on Feb 13, 2018 in EMS

Download the inaugural ESO EMS Index based on data compiled from nearly 1,000 agencies and representing 5.02 million patient encourages. This Index examines five key metrics and provides related best practices for each.

Shocks to The System – Wave Day 2 Keynote

posted on Feb 05, 2018 in EMS

Imagine a future in which EMS arrives at a scene via jetpack, drones deliver needed supplies and – instead of an ambulance – a modular hospital drives itself to the…

Keep it Simple: Integrating EMS and Hospitals on ESO

posted on Feb 05, 2018 in EMS

The best presentations at Wave conferences turn into conversations among attendees and presenters. Everyone shares experiences, “ahah” moments and resources. That’s what happened when Karrie Austin, RN, hosted a session…

It’s Not Officially Research, but it’s Darned Interesting

posted on Feb 02, 2018 in Billing

Maybe it was the session title, but one of the most well-attended presentations at Wave 2018 was called “S**T we learned from the data.” Dr. Jeff Jarvis, EMS medical director…

Let’s talk: ESO and Attendees Connect; Day 1

posted on Feb 02, 2018 in Billing

The first full day of ESO’s 2018 WAVE conference closed with a special discussion between attendees and key ESO executives: CEO Chris Dilie and newly named ESO Chief Medical Officer…

ESO Welcomes New Chief Medical Officer

posted on Feb 01, 2018 in Billing

We are excited to announce that Dr. Brent Myers has joined ESO as our Chief Medical Officer.  He brings almost two decades of leadership experience as a medical practitioner, both…

Trends with the Biggest Impact on EMS Agencies for 2018

posted on Jan 02, 2018 in EMS

A new year brings with it new challenges as well as new opportunities. 2018 is no different. For EMS organizations, data will continue to emerge as a core trend that…

KPIs for EMS Agencies & Ambulance Billing Services

posted on Dec 27, 2017 in Billing

For both provider agencies and billing services, the process of implementing a key performance indicator (KPI) to monitor billable incident accountability involves three basic metrics. Find out more about these…

NEMSIS 3 Transition Toolkit for EMS Agencies

posted on Dec 27, 2017 in EMS

The NEMSIS 3 Transition Toolkit includes tips and tricks to help you transition to the latest version of the National EMS Information System’s data specifications. Download the Complete Toolkit as a Free eBook.

Make It Work for You

posted on Dec 27, 2017 in EMS

Learn tips and tricks for improving operating efficiency, how hospitals and EMS are benefiting from two-way data sharing, and what’s new and upcoming for ESO products, including EHR and Analytics. Download this free educational resource today.

Best of 2017: Most Popular Resources

posted on Dec 22, 2017 in Billing

 Looking forward to 2018? Make sure you don’t miss out on the best and most useful information of 2017. Start the new year right with our 4 must-see resources from the past year. No countdown required.  Check ‘em out…

Improve Patient Care with Hospital EMS Data Exchange

posted on Nov 06, 2017 in EMS

Two-way data exchange between EMS and hospitals provides benefits to both parties.

EMS/Hospital Performance Improvements With Shared Data

posted on Oct 19, 2017 in EMS

For the growing number of EMS systems nationwide who use two-way data exchange using ESO Health Data Exchange (HDE), having hospital data brings unprecedented opportunities for performance improvement. But the…

ePCR Buying Guide: 7 Secrets of Smart ePCR Buyers

posted on Oct 16, 2017 in EMS

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

The Future of EMS in 2050

posted on Sep 28, 2017 in EMS

What will EMS look like 33 years from now? That’s the question that the National Office of EMS is asking the national EMS community, from the biggest municipal systems to the smallest volunteer departments, via the recently-kicked-off EMS Agenda 2050 Project.

7 Secrets of Smart ePCR Buyers

posted on Sep 12, 2017 in EMS

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

ESO is Onsite at the 2017 Solar Eclipse

posted on Aug 21, 2017 in Billing

Four ESO employees are onsite in St. Joseph, Missouri, volunteering with local ESO customers as they prepare for the 2017 Solar Eclipse and the potential influx for local emergency services. Follow us here to see updates from our team in the field as they observe and assist in the day’s preparations and activities.

Effectively Managing Claims Submissions for EMS

posted on Jun 29, 2017 in EMS

For the vast majority of EMS agencies, a high-performing billing function is critically important for maintaining the revenue necessary to fund operations. That’s true both for departments that do their own billing in-house and for ambulance billing services that handle claims on behalf of provider agencies. To maximize revenue and minimize the time to reimbursement, it’s helpful to establish a systematic, ongoing measurement of your claims submission process as a key performance indicator (KPI).

Fight Opioid Crisis with EMS Data from ESO

posted on Jun 05, 2017 in EMS

Drug overdose deaths and opioid-involved deaths continue to increase in the United States. According to the latest figures, more than six out of 10 drug overdose deaths now involve an opioid, and every day 91 Americans die of opioid overdose.

Protecting You Against Ransomware

posted on Jun 02, 2017 in EMS

At ESO, we’re committed to keeping your data secure. And with all the recent news headlines about the spread of ransomware and other forms of cyberattack targeting healthcare computer systems, it’s natural to be concerned.

Keep In Touch