Category: Best Practices

Turning Down the Dial in Hospitals

posted on Feb 07, 2019 Best Practices

Hospital emergency departments are fast paced and frequently chaotic. Teams inside and outside the hospital, such as EMS partners, must work together to provide a positive patient outcome. Radios have…

Improving Hospital Performance Metrics in 10-Minutes a Day

posted on Feb 06, 2019 Best Practices

Rotating shift schedules can sometimes work against a hospital staff tasked with providing high quality care and patient safety for long hours at a time, with team members they may…

EMS, Fire, and Revenue Recovery Sessions at Wave 2019

posted on Jan 31, 2019 Best Practices

Nearly 500 health and safety leaders have already registered to join us at Wave 2019. If you are one of them, then we cannot wait to see you in Austin!…

Battling Rising Readmission Rates for Stroke

posted on Jan 30, 2019 Best Practices

It is predicted that an additional 3.4 million U.S. adults will have had a stroke by 2030, a 20.5% increase in prevalence from 2012. With this rising prevalence of strokes,…

Metro West Fire Protection District Case Study

posted on Jan 23, 2019 Best Practices

Metro West, a five-station fire department with EMS services, sought to turn call data into improved training and better patient care. To do that, they needed quality data that could…

The Best Data to Illustrate a Fire Department’s Value

posted on Jan 23, 2019 Best Practices

Although firefighters primarily think of people they protect and serve as members of their community, they are, in fact, also customers. And just like any business, it’s important for executives…

3 Steps for Better EMS Performance Metrics

posted on Jan 11, 2019 Best Practices

Performance metrics are becoming increasingly important in the health care industry, and EMS agencies are beginning to feel the effect. “Value-based health care” is on the rise and the percentage…

What’s in Store for Hospitals in 2019?

posted on Jan 03, 2019 Best Practices

What does 2019 have in store for hospitals? If we take a sneak peek into our crystal ball, we’ll see that there is a need for together communication between EMS…

What Does 2019 Have in Store for Fire Departments?

posted on Jan 03, 2019 Best Practices

If we peer into the crystal ball, what will we see in 2019? For fire departments, we see awareness of mental health and overall wellness as a big topic. We…

What Does 2019 Hold In Store for EMS Agencies?

posted on Jan 02, 2019 Best Practices

A new year always brings with it new challenges and new opportunities. For EMS organizations, one big issue to watch is the rule changes around controlled substances. Provider safety and…

Improving Fire Radio Standards

posted on Dec 19, 2018 Best Practices

In such a potentially life-threatening line of work like firefighting, reliable communication is one of the top concerns in keeping all team members safe, in addition to preserving property and lives…

5 Best of Fire Resources

posted on Dec 18, 2018 Best Practices

Was part of your New Year’s resolution to learn something new? Maybe it was to just keep up with the trends. Either way, ESO is here to help you reach…

Top 10 PCR Mistakes and How EMS Can Avoid Them

posted on Dec 17, 2018 Best Practices

On an especially busy shift or during long hours, it may be tempting to rush through the electronic patient care record (ePCR), or feel compelled to move on quickly to…

Ensuring Your Smart Response Vehicles Stay Connected

posted on Dec 10, 2018 Best Practices

First responders today are driving and operating increasingly “smart” vehicles, sending and receiving data on an almost constant basis. From automatic vehicle location (AVL) and computer aided dispatch (CAD), to…

How EHR Training is Improving Physician Job Satisfaction

posted on Dec 06, 2018 Best Practices

When going through medical school, most future physicians imagine saving lives, making a difference in the health of countless adults and children, or maybe even discovering the cure for some terrible…

4 Can’t Miss Hospital Resources

posted on Dec 05, 2018 Best Practices

Continued learning is valued in every profession, but it’s easy to get wrapped up in the busyness of life and fall behind on the “things you should know”. This time…

Webinar: Preventing Mistakes for Better Patient Safety

posted on Dec 04, 2018 Best Practices

Patient safety has been a big topic in healthcare for the past 10-15 years, and the focus on patient safety has resulted in quantifiable improvements in reducing the harm that…

Mobile Devices in Hospitals: Combating Contamination

posted on Nov 30, 2018 Best Practices

While cell phones and mobile devices are an ubiquitous part of life for health care providers – both on and off the job – more research is being conducted into…

5 Reasons to Attend FHETS & Wave

posted on Nov 28, 2018 Best Practices

If you’re looking for a conference full of thought leadership, data analysis, and training sessions tailored to meet the needs of administrators and field providers alike, then we have the…

Better Alerting from EMS to Hospitals

posted on Nov 27, 2018 Best Practices

We all played telephone as kids. Where you tell your neighbor one thing, and the last person who hears it, hears something totally different. Or, less amusing and more common,…

Limited-Time Early Bird Discounts Available for Wave 2019

posted on Nov 20, 2018 Best Practices

 One of the industry’s top training and networking events for EMS, fire, and hospital professionals is now open for registration, with a special Early Bird discount available until Dec. 1, 2018. Wave 2019 is…

Using Prehospital Care Data for Joint Commission Compliance

posted on Nov 19, 2018 Best Practices

Joint Commission (JC) compliance has important business implications for hospitals. Meeting these standards help hospitals qualify for federal reimbursement via Medicaid and Medicare. It also serves as a signal to…

Quality Innovation Networks – Notable Impact for Providers 

posted on Nov 19, 2018 Best Practices

The most recent report from the Centers for Medicare & Medicaid Services (CMS) shows that the federally funded Quality Improvement Organization (QIO) program achieved an impressive and far-reaching impact in a…

10 Emergency Departments Reduce Opioid Prescriptions by 36%

posted on Nov 15, 2018 Best Practices

For around two decades years now, many health care providers have witnessed first-hand the results of the so-called “opioid epidemic.” Operating under the early mistaken idea that prescription opioids were not highly…

Medication Mistakes: bad employees or system flaws?

posted on Nov 13, 2018 Best Practices

The agency’s Clinical and Education Coordinator got the phone call from Kyle, a paramedic, at 2:30 in the morning. Kyle reported that earlier in his shift he had cared for…

Closing the Feedback Loop from Hospital to EMS

posted on Nov 13, 2018 Best Practices

In emergency response, EMTs have traditionally focused on the immediate impression and care of a patient, rapid transport to the appropriate facility, and, finally, a successful hand off to an…

Preventing Mistakes for Better Patient Safety

posted on Nov 07, 2018 Best Practices

From a young age, we’re told that nobody is perfect and it’s OK to make mistakes. Yet in health and safety, owning mistakes can have serious legal ramifications for you…

The Barriers and Benefits of Telehealth Technologies

posted on Nov 05, 2018 Best Practices

It’s not uncommon for people today to conduct a wide range of daily tasks and business remotely. From online banking, to grocery shopping, to airline reservations, and even registering your…

Thermal Imaging Cameras for More Effective Firefighting

posted on Nov 01, 2018 Best Practices

Today’s firefighting agency has an invaluable tool in its mission to protect lives and properties: the thermal imaging camera (TIC). A TIC is a device, typically handheld, that can be…

Spooky Stats: Top Calls for First Responders on Halloween

posted on Oct 29, 2018 Best Practices

Mischief in the streets. Sugar-crazed children running wild. More people out later than usual, partaking in Halloween shenanigans. Sounds like a recipe for disaster. Fire responders undoubtedly have a mixture…

Webinar: Creating Complete Clinical Records

posted on Oct 25, 2018 Best Practices

  Why Does It Matter? The Joint Commission requires hospitals to keep the “record of care, treatment and services”, which includes the complete clinical record. And of course, the complete…

Five Actionable EMS Metrics | On-Demand Webinar

posted on Oct 24, 2018 Best Practices

Learn how you can use the five metrics reported in the ESO EMS Index and EMS Index: Mid-Year Update to better understand your EMS agency and drive performance improvement. David…

6 Key Reports for EMS Leaders

posted on Oct 23, 2018 Best Practices

All EMS agencies collect incident and patient data – to stay compliant, ensure protocols are followed, and to report into state and federal agencies. However, collecting data is only the…

7 Must-Have Features for Early Alerting Systems

posted on Oct 23, 2018 Best Practices

More and more hospitals are switching to or starting to look at digital early alerting systems to replace radios for communication with EMS. And for good reason. Early alerting systems…

Better Communication EMS-ED for Better Patient Care

posted on Oct 22, 2018 Best Practices

Emergency departments are complex institutions with multiple working parts. Everyone within the department has a unique and vital role to play in ensuring patients receive appropriate care. One of the…

Using Pre & Post-Event Data for Prepared Fire Response

posted on Oct 20, 2018 Best Practices

If you’ve ever heard the saying, “too much of a good thing,” you can probably understand the state of data in the world of firefighting. In fact, there is so much…

2018 ESO Fire Trends Report

posted on Oct 17, 2018 Best Practices

In the fire service, data and effective analysis have the potential to reduce community risk, improve responder safety and ultimately, transform fire departments. That’s why we want to do our…

Introduction to ESO Properties & Inspections

posted on Oct 12, 2018 Best Practices

Create preplans and document inspections with ease using ESO Properties & Inspections. Quickly reference CAMEO information, incident history, and occupant hierarchies. Add photos to your records and schedule the next…

4 Easy Ways to Make Your Fire Agency Safer During NFPW 2018

posted on Oct 10, 2018 Best Practices

Every year for almost 90 years, the beginning of October – specifically the week surrounding October 8 – has been set aside to commemorate the Great Chicago Fire of 1871,…

National Fire Prevention Week: Educating Your Community

posted on Oct 09, 2018 Best Practices

While firefighting technologies continue to advance at lightening speed, it’s perhaps surprising that members are the community are actually more likely to die in a home fire today than they…

Improving Safety with Fire Data

posted on Oct 04, 2018 Best Practices

>Leander Fire Chief Bill Gardener and Director at ESO Cheryl Black tackle community risk reduction, and cancer reduction and proof in their on-demand webinar “Improving Safety with Fire Data”. In…

Improving Safety with Fire Data | On-Demand Webinar

posted on Oct 02, 2018 Best Practices

Community risk reduction and firefighter cancer prevention and treatment are two of the most critical conversations in the fire service. In both cases, more data is available to guide decisions…

October is Cybersecurity Month: 5 Tips to Beef Up Security

posted on Oct 01, 2018 Best Practices

October is National Cyber Security Awareness Month (NCSAM). This is the 15th year of the National effort spearheaded by the U.S. Department of Homeland Security and the National Cyber Security Alliance…

ROI Calculator: How Much Could Automation Save Your Agency?

posted on Sep 25, 2018 Best Practices

In the healthcare field – especially those critical first hours after an emergency or incident – second and minutes count. EMTs, nurses, physicians, and firefighters are all working together to…

Flu Vaccine – The Time is Now

posted on Sep 21, 2018 Best Practices

Every year, thousands of people fall ill due to influenza. Currently, using ESO Analytics,  we are observing our baseline for incidence of influenza-like-illness of around 160-170 cases per day, compared…

4 Ways Hospitals Can Partner with EMS to Reduce Readmission

posted on Sep 10, 2018 Best Practices

Hospital readmissions can pose a real problem for health care providers, not only in keeping emergency departments (EDs) packed and overt-stressed, but in driving costs higher and higher, and causing…

Sepsis Awareness Month: Healthcare Provider Toolkit

posted on Sep 07, 2018 Best Practices

Every September, efforts are underway to raise awareness of America’s leading cause of death in the hospital. As a part of Sepsis Awareness Month, the Sepsis Alliance encourages the public, government…

3 Steps to Implement Your EMS Agency’s New ePCR

posted on Aug 31, 2018 Best Practices

In 1966, a famous whitepaper was published and made its way all the way to the desk of the President of the United States, offering research that proved that, at…

It’s Coming – The 2018 EMS Index: Mid-Year Update

posted on Aug 14, 2018 Best Practices

Earlier this year, we identified a number of trends we believed would have an impact on EMS organizations in 2018. The prevailing theme is data. Or, rather, the need for…

How to Create Complete Clinical Records

posted on Aug 02, 2018 Best Practices

On-Demand Webinar Your hospital works hard to create complete records of clinical care, not only to achieve Joint Commission compliance, but because it enables better patient care. However, building a…

The Future of Healthcare Analytics

posted on Jul 27, 2018 Best Practices

As healthcare providers and administrators continue to pursue the so-called Triple Aim – to improve patient experience of care, to improve the health of populations, and to reduce the per…

Top 5 Considerations When Choosing Fire RMS Software

posted on Jul 25, 2018 Best Practices

As technology and the tools used on the fire field become increasingly and progressively “smarter,” the data collected from incidents, operations, preplans and more is becoming richer and more informative.   To keep up with the newest standards…

5 Ways Data Improves the Patient Experience

posted on Jul 03, 2018 Best Practices

Data is available in an over-abundance in health care settings, and a patient’s experience is becoming more and more digitized. The key, however, is knowing how to process and use…

Fire RMS Software: Fire Department Buyer’s Guide

posted on Jun 29, 2018 Best Practices

A fire department’s fire RMS is a key component of its administrative and technical infrastructure. It enables state reporting, creates historic records, and collects the data necessary for making decisions.  Select…

Happy July 4: Bringing Home Firework Safety

posted on Jun 28, 2018 Best Practices

From my focus group of one firefighter (husband), I’ve learned that July 4th, Halloween and New Year’s Eve are all pretty tough shifts for firefighters and paramedics. Between fireworks and…

Pre-Planning 101: How to Build a Solid Pre-Plans Program

posted on Jun 25, 2018 Best Practices

When it comes to building out your property pre-planning program, it should come as no surprise that you need to make a plan of attack for launching your program before…

On Demand: Data-Driven Decision Making for Fire Departments

posted on Jun 21, 2018 Best Practices

Collecting data is only one piece of the decision-making puzzle. In order to drive performance, improve response times, reduce community risk, and understand critical tasking, you need to learn how…

4 Strategies for Documenting the Opioid Crisis

posted on Jun 14, 2018 Best Practices

According to the U.S. Department of Health and Human Services opioid overdoses accounted for more than 42,000 deaths in 2016, and an estimated 40 percent of opioid overdose deaths involved…

How the Internet of Things Impacts Health Care

posted on Jun 12, 2018 Best Practices

As a wide range of industries rely more and more on the Internet of Things (IoT) to make life more seamless, individuals are recording and sharing information at unprecedented levels….

Documenting the Opioid Crisis for Actionable Data

posted on Jun 06, 2018 Best Practices

According to the Center for Disease Control, in 2016 drug overdose death rates increased by 21.5 percent and overdoses killed more than 63,000 Americans. First responders are not only challenged…

June is National Safety Month

posted on Jun 06, 2018 Best Practices

The Connection Between ePCRs and National Safety Month  Ever year in June, the National Safety Council and thousands of organizations worldwide participate in National Safety Month, an opportunity to focus on reducing the…

Transitioning to NEMSIS 3: Three Key Steps to Prepare

posted on Jun 05, 2018 Best Practices

If you’re like many EMS service providers across the U.S., you’re probably preparing for – or currently working towards – integration of the new NEMSIS Version 3 standards for your…

What Will Data Look Like in 20 Years?

posted on May 31, 2018 Best Practices

Technology that gathers data is exponentially expanding around us – from refrigerators that assess your food stock and send you a virtual grocery list, to your own digital advisor who…

Case Study: Improved Data Flow Between Hospitals and EMS

posted on May 29, 2018 Best Practices

The largest hospital systems in the nation coordinate numerous treatment facilities, process thousands of transports, work with dozens of EMS agencies, and treat thousands of patients. And while the health…

5 Steps to Optimize Your Fire Training Program

posted on May 22, 2018 Best Practices

Training in a fire department is imperative to form an efficient, safe, and well-prepared force. A well-trained team saves lives, whether the lives belong to members of the community or…

National Nurses’ Week: A Look At The Long Hours

posted on May 14, 2018 Best Practices

Each year, National Nurse’s Week celebrates the more than 4.1 million professionally active nurses in the U.S., pausing to appreciate members of what Americans have rated as the “most honest…

3 Features In Fire Inspection & Pre-Planning Software

posted on May 14, 2018 Best Practices

Whether your fire agency has a dedicated fire inspector, or the task falls to a combination of staff and field personnel, inspection and pre-planning is an important and necessary part…

Make Your Dumb Data Smart

posted on May 08, 2018 Best Practices

In an industry that is exceptionally efficient at creating data points, the sheer amount of information available can be daunting – and even counter-productive – to those in the EMS…

How Healthcare Providers Can Observe American Stroke Month

posted on May 07, 2018 Best Practices

In honor of the month of May’s designation as American Stroke Month, the American Stroke Association (ASA) is encouraging health care providers and hospitals to focus on the latest developments…

On-Demand Webinar: A Focus on Best Practices

posted on May 07, 2018 Best Practices

A Focus on Best Practices: Strengthening EMS and Hospital Communication to Deliver Better Results One of the most critical relationships within a hospital emergency department is that between EMS and…

New Data on Stroke Assessment Could Mean Change for EMS

posted on Apr 30, 2018 Best Practices

The assessment and treatment of acute stroke patients by EMS technicians is on the cusp of a major shift, similar to that experienced in recent years for the screening and…

Webinar: Make Your Dumb Data Smart

posted on Apr 20, 2018 Best Practices

Is there more to your EMS data than you realize? Watch the on-demand “Make Your Dumb Data Smart” webinar, based on a Wave 2018 session, to learn our approach to…

Five Pre-plans Strategies to Improve Provider Safety

posted on Apr 05, 2018 Best Practices

A strong preplan system for a fire department isn’t just a “nice to have”; it can effectively improve firefighter safety, reduce property loss, and save lives. But often it is…

7 Features Needed from Preplanning and Inspections Software

posted on Apr 02, 2018 Best Practices

Property preplanning and inspection software plays an essential role in fire departments of all sizes, but many departments’ current solutions leave a lot to be desired. These seven key features…

Mission Possible: Acute Stroke Care

posted on Mar 08, 2018 Best Practices

According to the American Heart Association, someone in the US has a stroke about once every 40 seconds. However, as the ESO EMS Index shows, in 2017 only 50.5% of…

A Tale of Three Administrators

posted on Mar 05, 2018 Best Practices

Read A Tale of Three Administrators to discover how hospital administration can be improved through an electronic, two-way sharing of health data between hospitals and EMS agencies.

Webcast: Payer Insights

posted on Dec 28, 2017 Best Practices

Save time and money by tapping into hospital data automatically – check out our video to learn more.

KPIs for EMS Agencies & Ambulance Billing Services

posted on Dec 27, 2017 Best Practices

For both provider agencies and billing services, the process of implementing a key performance indicator (KPI) to monitor billable incident accountability involves three basic metrics. Find out more about these…

NEMSIS 3 Transition Toolkit for EMS Agencies

posted on Dec 27, 2017 Best Practices

The NEMSIS 3 Transition Toolkit includes tips and tricks to help you transition to the latest version of the National EMS Information System’s data specifications. Download the Complete Toolkit as a Free eBook.

Make It Work for You

posted on Dec 27, 2017 Best Practices

Learn tips and tricks for improving operating efficiency, how hospitals and EMS are benefiting from two-way data sharing, and what’s new and upcoming for ESO products, including EHR and Analytics. Download this free educational resource today.

Best of 2017: Most Popular Resources

posted on Dec 22, 2017 Best Practices

 Looking forward to 2018? Make sure you don’t miss out on the best and most useful information of 2017. Start the new year right with our 4 must-see resources from the past year. No countdown required.  Check ‘em out…

ePCR Buying Guide: 7 Secrets of Smart ePCR Buyers

posted on Oct 16, 2017 Best Practices

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

ESO Solutions Key Performance Indicators – Part Two

posted on Jun 29, 2017 Best Practices

The goal of any billing operation is to recover every dollar possible for every claim, as quickly as possible. Establishing a…

Effectively Managing Claims Submissions for EMS

posted on Jun 29, 2017 Best Practices

For the vast majority of EMS agencies, a high-performing billing function is critically important for maintaining the revenue necessary to fund operations. That’s true both for departments that do their own billing in-house and for ambulance billing services that handle claims on behalf of provider agencies. To maximize revenue and minimize the time to reimbursement, it’s helpful to establish a systematic, ongoing measurement of your claims submission process as a key performance indicator (KPI).

Protecting You Against Ransomware

posted on Jun 02, 2017 Best Practices

At ESO, we’re committed to keeping your data secure. And with all the recent news headlines about the spread of ransomware and other forms of cyberattack targeting healthcare computer systems, it’s natural to be concerned.

Preparing for Mandatory ePCR NEMSIS Upgrade

posted on Mar 07, 2017 Best Practices

To paraphrase an old saying, when you’ve seen one EMS organization transition to NEMSIS 3, you’ve seen one EMS organization transition to NEMSIS 3. But among EMS agencies and fire departments that have made the switch, a number of common elements emerge that have helped make the transition run smoothly.

ESO Solutions Key Performance Indicators

posted on Nov 15, 2016 Best Practices

Establishing a systematic, ongoing measurement of billable incident accountability as a key performance indicator (KPI) can reflect your organization’s commitment to its own financial well-being.

5 EMS Billing Metrics That Matter

posted on Nov 14, 2016 Best Practices

Want to maximize your organization’s revenue while minimizing time to reimbursement? From the QA/QI process to receiving payment, here’s what you should be measuring.

Five Tips for Managing Hospital Turnaround Times

posted on Nov 14, 2016 Best Practices

From July to October 2015 Nash County EMS was able to decrease turnaround times from a little over 30 minutes to less than 26 minutes.